-
January 2024 by Mariana Ramirez
Such a bad service guy keep pudding for a bigger size now I have useless shoes that were almost 180 dollars they need to treat their customers better. So disappointed
-
November 2023 by keshughes
Webb helped us at the Naples location in Coastland Mall and he was great. He took the time to listen and answer our questions regarding what we needed. He also measured our feet correctly and assisted us with chosing not only the right sneakers but he right orthodic insert. Well Done Webb! Thank you!
-
November 2023 by Cynthia Waltz
Website says they open at 11am and it’s 1141am and they’re not open. Very misleading and there’s clearly employees inside saying it opens at 12. Hm.
-
October 2023 by Grace Dreim
Zoey was super nice and helpful, she helped me find a shoe and didn’t make me feel pressured to buy a shoe. She was very knowledgeable and super friendly. Would come back into the store just because of her.
-
September 2023 by Jason Durston
Always have such a great experience at this store. Phil was absolutely fantastic! Took a look at our son's walk and helped get him into the right shoe to correct his over pronating. Excellent experience again!
-
September 2023 by James Morrison
Phil.. Phil... Phil.. Ask for Phil. Most detail oriented sneaker fitting ever. Great recommendations, great info, finally had my foot measured and it's been wrong size for years. Phil is the man....
-
September 2023 by Bob Deacon
There is no better runner's store, bar none. This is THE place to buy the finest running gear anywhere on the Planet..
-
August 2023 by Maria
I had the pleasure of meeting Phil today. I was returning a pair of shoes because they were too narrow. He kindly asked if I would give him the opportunity to find the perfect shoe for me. After a few minutes of speaking with him, he took off into the stock room and brought a couple of options for me to try. He knew exactly what I needed and found the perfect shoe for me within minutes. He wasn’t looking to sell me the newest or most expensive shoes. He wanted to ensure he found a shoe that fit my needs. Phil is charismatic, passionate, and knowledgeable. If you haven’t found your perfect running shoe yet… he’s your guy!
-
August 2023 by Richard Crane
I was in the store last Saturday the 15th between 12-2pm and I want to stress what a wonderful group the staff is. The manager was terrific and a special shout out to Gabbie and Zoey for their incredible patience with me. The entire team helped direct me to the best solution for my feet. It is truly wonderful to walk into a store where everyone is so engaged with your happiness. I highly recommend visiting and getting support from the best team I have ever worked with in a sneaker store. Thank you everyone for all your help and see you soon for my next pair. Naples is lucky to have you.
-
July 2023 by Kalli
Rude staff with no customer service experience, no product knowledge and not helpful at all. Sad as this used to be a nice store.
-
June 2023 by Isaiah Wood
A 1 star is a stretch!Went in looking for a pair a shoes, was told there would be a wait due to one employee on lunch break at 6pm. We waited in line for over a hour and never was talked to after that. The other employee showed up and started talking to customers without going in order or structured. We then went to this employee and asked for help and he walked away and proceeded to walk in circles trying to organize shoes. Probably by far one of the worst customer services from a variety of things from being ignored for a hour, lack of communication, no structure for waiting guests. I will take my money elsewhere because they don't care for my business.
-
June 2023 by Isaiah W.
A 1 star is a stretch! Went in looking for a pair a shoes, was told there would be a wait due to one employee on lunch break at 6pm. We waited in line for over a hour and never was talked to after that. The other employee showed up and started talking to customers without going in order or structured. We then went to this employee and asked for help and he walked away and proceeded to walk in circles trying to organize shoes. Probably by far one of the worst customer services from a variety of things from being ignored for a hour, lack of communication, no structure for waiting guests. I will take my money elsewhere because they don't care for my business!
-
May 2023 by Kevin Higgins
This used to be a great runners store with knowledgeable, helpful staff. But they've gone the way of many retailers, now just hiring local kids with zero product knowledge or interest in helping customers. And the Fit2Run web store has clearly out-sourced their customer service to the lowest bidder. I ordered shoes, paid $15 for express 2-day shipping, and they shipped my shoes via postal service ground, which took a week to deliver (basically, their free delivery). Nor would they refund the additional $15 I paid for expedited shipping, which they didn't deliver.Would NOT recommend and will not buy from again.
-
May 2023 by Simone Tookes
Wide range of shoe selections cashiers were nice but I had to keep asking to be helped.
-
March 2023 by glenn cole
Web was the associate who took care of us, Web’s patience and knowledge are truly remarkable. We had the best experience, he helped my girlfriend and me navigate all of our our running sneaker requirements. Go see him ????
