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December 2023 by Anne Polayes
Always great service and kind staff at the Fidelity Investments Naples office. Couldn't recommend more.
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September 2022 by Robert Mitchell
Impeccable Service!!
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July 2022 by Theodore Wishin
Absolutely unprofessional and nauseating. Started my retirement and fighting to alot my savings. On phone for two hours with wanna be ......consultant? Loosing battle but not the war yet. Please pray for me. If I can get it I will donate to a good cause because it's gonna take a act of GOD to do it. Forgive me father
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July 2022 by Eddie Bellis
Professional and great service. Definitely considering them to handle my retirement.
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July 2022 by Anthony Lawson
5 stars ? Love there the best.
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July 2022 by LaShante Powell
These people play dangerous games with people money
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November 2021 by T. G.
Great staff! Great technology platform! Terrific customer service! Hands down the best broker around.
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July 2021 by William Choquette
I asked this branch to mail me documents at 4:00 PM and I received them at 11:00 AM the next day. Excellent service.
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July 2021 by Steve B
Called to schedule a zoom meeting with an advisor. No calls or emails returned. Terrible support in this office.
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July 2021 by Tony Garvy
Office is disorganized and poor customer service. Fidelity has changed and is not what it once was.
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June 2021 by Carl Suarez
The technical support at Fidelity is completely broken. I have been a customer since 2003. The technical problems have been over the last six months and are massive. Before that, they were great. I've called probably a couple dozen times and been lied to and bounced around for past six months. I come from the technology world and this group is among the worse of the worse. You can't talk to a technical person. The financial reps try to help but they are powerless. If you don't want messed up data, stay away from Fidelity. I unfortunately am a bit stuck due to the many years I have been a customer and decades of data. I handle my own investments and have outperformed the market by a very wide margin for several decades-- so my performance data is quite important to me. I am a private client with a very large balance and seven figure returns annually so you can imagine how they will treat a new client. If you are a new client considering joining Fidelity two words--stay away.
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March 2021 by Dan R.
I have had accounts with Fidelity for over 30 years. It used to be that you could get an advisor on the phone rather quickly. I have a problem with my accounts and spent over an hour on hold without it being answered. I had the phone just setting on a table on speaker phone. Tried again later and same situation. I don't have a clue how to fix the problem with my accounts. Not too thrilled with Fidelity.
