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September 2023 by Jesus Almaraz
These guys are great!!!! I had a good paying load that needed to be picked up ASAP. But when I went to go start my truck to warm it up, the truck didn’t want to start anymore. It would just crank and crank and crank. I called for them to come out around 2am and they got to me within the hour. They found my trucks fuel pump went out and also had a few small fuel leaks. They fixed my truck and got me back out on the road quick so I can keep making money. Thanks again guys!!!!
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August 2023 by BOQI
This place is supposed to be named "garbage " I took my truck 5 months ago and they messed up my alignment rack torching it without asking me "so they can do the alignment" ?... on top of that I just noticed that they broke the bearing integrated bearing within the oil filter cap. They didn't align the filter with the bearing inside the oil filter cap so that the filter inside the cap can spin freely filtering the oil... since the filter wasn't aligned with the oil filter cap it was not filtering the oil this whole time I was running. Even though it is kind of a waste I change my oil with rotella T6 full synthetic every 15k miles. Good thing otherwise I could've run into much worse if I had run more miles... save yourself the headache don't go there this people will try anything to charge you on the service that they can't provide. This people are useless!
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July 2023 by Phil West
This shop is going out of business! Do not deal with them. I gave them a $10,000 deposit to order a transmission for my truck back in May and they never ordered it. I am trying to get my deposit back. Had to hire an attorney. Doesn't look good. Thank God I at least picked up the truck today so it wasn't locked in after the end of the month.
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July 2023 by Robert Curlew
Excellent service before and after the sale. I had a problem and they fixed it before I could find a soda machine. Great people to work with I highly recommend them.
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June 2023 by Phil W.
I dropped my 2018 Dodge Ram 3500 dually back in April with transmission problems. They recommend a Monster Transmission custom built better than the factory transmission I gave them $10,000 deposit on May 8th 2022. They said they ordered the transmission. I have been asking for updates and have had no response. Even calling Monster myself. I finally picked up my truck on June 27th. The manager said that they were going out of business. My transmission was never ordered and they would get me a check for a refund. Not holding my breath, but I will be back Friday the 30th. and let you know what happens. I have contacted my attorney.
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February 2023 by Okeito Brown
If you ever in Naples and your truck breaks down you definitely need to call these people first great service and really great mechanic (dexter) is the bestService: General repairs
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August 2022 by LINSAYD Y. FUNEZ
My truck broke down in the middle of road 4 hours away from home took it to them and they did a great job fixing the problems my truck had. The service supervisor Dexter when out of this way and fixed my truck himself. I'm very grateful to have found this shop. I would greatly recommend this place they are very professional and friendly. Look them up if you are in the Naples area.Services: General repairs
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June 2022 by Danielle Hobbs
POSTING REVIEW FOR MY DAD WHO IS NOT TECH SAVY ?In late April from Kansas City to Naples we had a front tire separate on our truck camper on I-75. The next day I bought a new pair of front tires. When I picked up late morning, the service manager told me that I needed a tire alignment really bad. Being paranoid about another I-75 incident, I wanted the front end thoroughly inspected. I was told that he couldn’t do it because he didn’t have the equipment to do a long bed truck. I went to 2 different Chevy dealerships in Naples who couldn’t do it for the same reason even though they sell Chevy long before trucks (go figure!). I asked where they service the front ends on their trucks and they gave me the name of their repair company NAPLES TRUCK AND TIRES.I immediately called and explained all that had happened and that I was told that I badly needed an alignment. The man informed me that he wouldn’t align any vehicle without first thoroughly inspecting the front end. The charge would be around $60. I wanted the truck thoroughly inspected anyway so I agreed. It was lunch time for his staff but the manager had me immediately take it to his shop.Upon meeting the manager, he stressed to me that they were an honest shop and that he would see what was going on with my truck. Me, being the eternal optimist couldn’t help but think that this this tourist was being set up for the big score. Within minutes he had 4-5 guys bouncing both it just wheel bearings, checking my sway bar, etc. 2 guys even took it out for a 3-4 min spin.Upon returning, they couldn’t find ANY problems and that the front end seemed very good with no need to even have it aligned. I was floored at their honesty for it would have been so easy to screw me and they didn’t.These guys were all very efficient and honest, not to mention friendly. As consumers we should value these things greatly. I only wish that there were more automotive shops like NAPLES TRUCK in this country. Many thanks guys! FYI…this is only the 2nd time in that life that I have ever written a review like this.
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May 2022 by joanne33able
Excellent service. Actual invoice came in lower than the estimate. Quality work and ensured me everything would be completed by end of day! Honest, prompt, and great communication. Such a pleasure dealing with Naples Truck and Tire. We will be returning with our entire fleet!Services: General repairs
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April 2022 by Monkey Wrench
Drove a 53-foot dry van in for trailer tire repair. These guys got me right in customer service is awesome and they even helped me back out. It looks tight, take your time to come in, ask for help they'll be happy to give it to you.
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January 2022 by Larry Sejour
I been having issues with my vehicle for over a month now. I went to about 3 different mechanics and none of them could find the root cause and I’m losing time & money. But I got in contact with Naples Truck & Tire, they had my vehicle towed to the shop then it was diagnosed throughly and they found & fixed the problem. Now I’m back on the road & I got some weight lifted off my shoulders. God bless the amazing individuals over at Naples Truck & Tire. I’ll recommend them 1000x and more.Services: Electrical
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November 2021 by Bekhzod Najmiddinov
I took my truck for alignment and balance the tires. They charged me for 3 axle alignment and balancing. My steering wheel isn't even straight after the alignment. The whole truck shakes even after balancing the tires. I also asked them to install 2 aftermarket horns for them to burn one of the solenoids on the horn. They blamed the manufacturer of the horn after the burnt the solenoid. Then they try to get me buy 2 new steer tires telling me my tires will never be in balance because it was barely uneven. I asked them multiple times to do the diagnostics on my truck and they never did it. I did my diagnostics here 3 months prior me visiting here for the second time to get them to do the diagnostics and they failed to do it. I had to remind the mechanic to install a little bolt on the door hinge multiple times he almost forgot. I'm guessing they were rushing to go home. I live in naples for the past 20 years and getting ready to open my own trucking company so I was searching for a reputable truck service and this people failed. I'm never returning here again and they charged me a whopping 1600$ for alignment which they failed on my steering wheel is not even straight they also failed on balancing. Broke one of my horns. The only thing they probably did successfully the oil change. I'm really disappointed from this place almost 1600$ and nothing done right.
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October 2021 by Brantley Oakey
These guys did a great job for me on my RV. Dexter was my initial contact. He was friendly, helpful and communicated well with me. I then met Jacob, the manager, and I was impressed by him. He is a hands-on manager who participates in the repairs to make sure his employees are doing an excellent job. Jacob and his crew performed the work timely, and the prices were fair.Services: Oil change
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July 2021 by Tropical Creations
Great service from Dexter
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June 2021 by Carson Kamin
dexter took great care of me and my truck, kept me in the loop, and unmatched service. its very important to me when a company understands how to take care of their clients, and not just get the job done and turn over the keys and collect the bill. he made sure i understood what was happening throughout the process and its much appreciated, in fact he reduced the bill once the work was done due to it being shorter than expected. honest and quality work goes a long way and i plan to continue bringing my 7.3 back. thank you dex and the techs who took care of my beast.Services: Battery
