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July 2024 by Tam Hernandez
I just experienced the worst costumer service and the worst treatment ever at Dillard’s. First by Lucy, a sales woman at Ralph Lauren and then the manager , if I remember correctly her name is Aurora.
I went to return a pair of white pants (too see through for my taste) without a receipt, but still with their yellow tag.
I told them I was ok with store credit. They didn’t accept them and even insinuated that I had them washed.
The manager even asked me feel the fabric to see the difference between a brand new pair and a used one. It blew my mind . I have shopped at Dillard’s for the las 24 years and I Have never experienced that type of costume r service. Wondering if the color of my skin made a difference for Lucy (sales lady)
They even told me the tag was on the wrong place, How is that my fault ?
Oh well , I guess they were tired after working a Sunday and wanted to use their power.
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April 2024 by Brad Green
While malls may be slowly going the way of the dinosaurs this store was lively and has excellent inventory. My wife loves this store (and I follow)
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April 2024 by Jacqueline Patrick
Jay in the shoe department was the only person who helped me! I stood around jewelry for a while wanting to get my maid of honor a gift- waited for maybe 10 minutes- no one was there and when someone did show up, they grabbed their purse to leave. I went upstairs to look for a white dress for my bridal shower- I was sent to another section and then promptly ignored as I walked around the entire woman's section. ?
GIVE JAY A RAISE AND HAVE HIM RUN THE ENTIRE PLACE BECAUSE THERE WAS NO ONE ELSE WHO EVEN PAID ATTENTION.
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March 2024 by Ellen Dias Rabelo
Unfortunately the physical store does not have all the products that we find on the website. The number of employees was drastically reduced. We have to turn around to find what we're looking for alone. And most of the best products are on the website. Online sales are dominating the market.
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March 2024 by Carrie H.
Terrible experience today at this store. I was returning a pr of Eileen Fisher slacks. I approached a sales clerk named Lynda and I stated I had a return. She just shook her head no. She refused to wait on me. She told me to go to another register and wait for the sales clerk at the other register. I am a frequent Dillards shopper in Sarasota and I have an Elite card which means I buy a lot at this store. I know that you returns are accepted at any register. Sylvia waited on me and told me Lynda never wants to accept returns. Because my item was purchased 40 days ago, I was to receive a gift card for the $201.00 return. But Sylvia said the only way she could accept my return was if I used the $201 gift card today only and at her register. I knew this couldn't be true. I asked a manager named Emma in a dept on the first floor if my gift card expired today and told her about my experience. She was appalled that Lynda wouldn't wait on me and Sylvia told me that in order to receive a refund on a gift card that I had to use the gift card today and at her register only. Emma suggested I speak with Lisa the store manager. I waited for Lisa and she was busy so I didn't speak with her. A floor manager came out to talk to me. She either didn't understand why I was upset or didn't care. She just shrugged it off. I turned to my friend and said it was pointless to lodge a complaint. These people could care less about the customer. I will be writing a review on my local Dillards and how wonderful the sales women are at the UTC Dillards store.
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March 2024 by Rosie P.
I do not shop here due to their policy. They do not price match or honor sale prices. If you try and return it to rebuy it they will say they cannot do that. The item is "removed" from the floor for 24-48 hours to discourage this. Of course this year the only place my daughter found a prom dress that she absolutely loved was here. They had a sale the next week where they were 10% off and you could get a garment bag. I came back and unfortunately, they did not have another one in her size, otherwise I would've just purchased that one and returned the original unworn one. So I asked if there was anyway they could make an exception and of course the answer was no. Worst customer service ever. Wish I could give no stars. I do want to stress. This is not a reflection on the associates. They are all very friendly and helpful.
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February 2024 by Mary Thompson
Cindy in Petites was wonderful! ??❣️
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January 2024 by Tracy Metzger
Staff was wonderful. Loved all the top brands
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January 2024 by Martha Detmer
Good quality products.
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January 2024 by Joann McNamara
Lynda in woman's wear, was a fabulous resource. She's knowledgeable about styles to make different options and so very professional and pleasant!
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January 2024 by Gina Russell
Nice department store.
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December 2023 by Marcela Gutierrez
Some of the workers are very rude especially in the beauty section!!!
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December 2023 by Robertson Adams
We are so ecstatic to visit Dillard's.. wish we had one in Miami
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December 2023 by Ginamarie Butera
Great deals when they have them, and lots of selection
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December 2023 by Laurie N.
I shopped in the home section of your Naples location last evening and I just had to share what a delightful customer service rep you have in Cookie! I had several items I needed to purchase and I was short on time but Cookie saved the day for me by jumping into action and helping me choose my items. She is a wealth of knowledge in your store's offerings of home items. I hope Dillard's realizes Cookie's value and rewards her accordingly. Thank you, Cookie!
