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November 2023 by Colleen C.
I love this store's selection of items and services. It can be one-stop shopping almost. Of course, I get injured before even getting inside the door of Costco. This place is very dangerous, both indoors and outdoors. I recommend wearing hi tops, thick work boots or padded winter boots. I mean I just left my doctor's office & now am injured. Like really & I was only going to get 4 specific items since it was on the way back. I had just gotten a cart, so the lady rams me with cart (she actually works there) and busts open the back of my leg above heel behind ankle. Really bad luck. She apologized. I am just giving a heads up. Not recommended to shop here unless you dress with protective gear & be extremely careful both walking and driving in the parking lot. Please note there is some sarcasm in this review, but for real, I am giving a pretty serious heads up especially about the parking lot and people driving carts indoors! I have seen several people nearly get hit by vehicles. There is never a time when it is not busy. (Update: it was not extremely busy this past Thursday late afternoon which I found to be odd.)
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May 2023 by Carrie W.
I love everything about Costco. I go once a week for gas, liquor and stuff. Everyone is always helpful. The prices are great.
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March 2023 by GGR Kid j
When I arrived to pick up my medication, there was a big line mind you they just opened. The workers all came out to help ring up it went by fast and easy thank you.
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January 2023 by Trey K.
Customer service is awful. You can't get help from anyone and when you do interact they give attitude. At checkout there was an employee who was shopping and checking out in front of me. Her cart was in the way and I couldn't unload the small items from my cart. By the time she moved she was done and moved the cashier helper was grabbing my cart. During checkout the cashier felt the need to tell me in a demeaning tone that next time I come in I need to unload my cart onto the belt. I said I couldn't believe you just said that to me and told her why I didn't and she and the helper started arguing with me about it and then told me to calm down. I immediately returned everything and won't be coming back to this Costco again. I've never experienced this type of behavior at other Costco locations.
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December 2022 by Amy B.
Went on over to Costco food court for a little afternoon dog. The little ordering screens are cool and very handy. I got a hot dog, churro, and a Pepsi. I was looking forward to some sauerkraut on my dog but didn't see any on the menu so I just didn't ask. The dog was pretty good regardless. Churro was okay... nothing amazing. Pepsi tasted a little off though. Too much bubble not enough flavor.
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November 2022 by Frank B.
As with other locations, there are great deals here. The ONLY problem I have with the Naples, Florida location is during "season," the locals lose too many rights here (parking, ease of shopping, calmness of shopping, etc)
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October 2022 by Ashley Ashley
Do not use the Naples Florida Costco to get your prescriptions as they do a bait and switch with their good RX coupons. They tell you that you can get a certain price then when you get there they say certain medications they will not honor that price. I will never get my medication or my family‘s medication from Costco and will recommend no one get their medication from Costco because if they don’t accept the coupon then don’t make people go out of their way to go there!!
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September 2022 by A. Rosa-Gonzalez-Avila
Do not use the Naples Florida Costco to get your prescriptions as they do a bait and switch with their good RX coupons. They tell you that you can get a certain price then when you get there they say certain medications they will not honor that price. I will never get my medication or my family‘s medication from Costco and will recommend no one get their medication from Costco because if they don’t accept the coupon then don’t make people go out of their way to go there!!
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July 2022 by Ford P.
Heard wonderful things about buying tires here so I did. One of the tires developed a slow leak. Not unusual, that happens. Called to make an appointment to have it re mounted. They said "drop it off tomorrow at 10:00 and we will call when it's done." I said I don't have a ride, can I wait on it? He said" yes, but I don't know how long it will take!" Won't make that mistake again. Terrible customer service. DON'T BUY TIRES HERE.
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June 2022 by Daniel S.
This Costco is great. Gas lines are short, lines in stores move quick, food service is fast, an overall great experience. It gets 4 stars because the tire center struggles big time. They never answer the phone and their appointments take forever. But every other part of this Costco works great!
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May 2022 by Damian B.
The customer service here is absolutely terrible. Management to the tire department. Awful. Way to go team. If you can even call yourselves that. Corporate needs to revisit the entire team top to bottom.
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May 2022 by Angie M.
Trying to get our parents back on their feet, we decided to stop into Costco. We don't go crazy at Costco, just the essentials. Other people on the other hand tend to go a little crazy. We got them some water bottles and paper goods. Then we got out of there. My best advice would be to observe when you first come in you can see the check out line, and assess from there how long it might be waiting. There is self check out so, that is a great addition. I wished that Costco would do the same thing as Sams club and allow people to scan their items while in the store and pay from their phones, but I guess they have to differ some sort of way.
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April 2022 by Barry D.
Great service inside, the front line workers awesome, more than friendly and helpful. However, the elderly lady wearing a face shield who checks your receipt upon leaving is one of the nastiest and most rude individuals I've ever come across. She snarls at you and the poor family behind me she was so nasty to that their toddler daughter started to cry as they walked out, asking her mom why the old lady was so mean. I totally understand that in the current crisis companies are doing their very best just to cover shifts but when you have somebody as nasty as this old woman, you are doing your business and your patrons a disservice. Just because of her, I'll be taking my business to the Costco further up in Fort Myers even though I live five minutes from this location.
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January 2022 by Marty H.
I talked to a good friend of mine who had new tires put in her car. When she picked it up the were way out if balance and causing the car to shake so the manager says she has to bring the car back and leave it. She picks it up a few days later and the car us damaged. Scratches in the paint, dents in the fender and it appears they tried to paint over the damage with something She immediately showed this to the manager and he said it's not Costco's responsibility since she left the car in the parking lot.
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January 2022 by Jacqueline Becker
I do not have health insurance due to starting a new job. I use GoodRX so I'm able to afford my mental health meds. I called to see if the RX was ready and explained I'm using GoodRX. She said they are ready for pickup. I got there to pic up my meds. They told me they do not use GoodRX anymore because they are loosing money. You have got to be kidding me. I finally have my mental health back in track and because you loose money I couldn't get my meds? I really wanted a membership but not anymore. They will not be getting a single penny from me or my family and friends.
