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June 2024 by Angela
Went in to get 2 cups of ice and a drink and Ethan charged me 79 cents each ice cup. Of course I didn't buy them considering that is outrageous for a cup of ice and I don't know anywhere else who does that.....
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April 2024 by Shane Mann Ruff (Braverhund)
(** I sent this to Corporate to see if I'd get a response...***)
My comment is related to the .30 off a gallon promotion 60 days or 100 gallons.
On January 7, 2024 I stopped by the local store on ***** road in*****, Fl. I was given a card and told to register it on the website and start using it. I went home to do so only to find out it wouldn't register. I called the help line and was told that I needed to have a official card sent out to me from them and that the ones at the store didn't function. (for first time users) I gladly gave the guy my information and he said they would send out the card. It took almost three weeks to receive the card and on January 31st, 2024 I received and used the card for the first time.
This past week I noticed that my last two transactions were at full price. I called in and emailed looking for a resolution and the 'help line' on the red Circle K card people were absolutely useless. One CSR even 'belched' into the phone headset while helping me.
...not kidding a '2 liter bottle of Pepsi drank in 15 seconds belch"
I was shocked at the low level of employee they have helping. Each of the three times I called I was bounced around and told to call back because the 'promotions team' guy wasn't there.
Finally today I got someone to talk to who agreed that my time shouldn't have started if I didn't even have a card, but he was unable to change the 'sign up date' and nothing he could or would do. I told him, "gee so you are telling me that for approximately 27 gallons of gas ( my remaining balance after the two non discount transactions I did last week....figure its actually around 45-50 gallons)at .30 a gallon discount , about $8.10, you are willing to lose a customer? He said, "I guess so, There is nothing I can do."
Seems kind of silly doesn't it? a 60 day promotion that you can't participate in until you are sent a card, and that card takes 23 days to be mailed to you.... so its really a 37 day promotion....And for $8 bucks your people are willing to give up a loyal customer. I have three Cir K's I pass daily....and Now I will pass one of them on my way down to WAWA to pay a bit more for gas, but know that at least my business is appreciated.
Feel free to reach out to me if you have a resolution that give me back my promised $8.00 + the two fill ups that didn't get the discount and you might get me back as a customer, but judging by what I 've seen so far of Circle K customer Support....you really don't care.
UPDATE: Corporate did reach out and not only apologize for the rude and lazy call center responses, they gave me a gift card to cover my being shorted on the promotion.
Sometimes its all about getting the right person to hear the issue. Thank you Circle K
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April 2024 by S R.
UPDATE: Corporate did reach out and not only apologize for the rude and lazy call center responses, they gave me a gift card to cover my being shorted on the promotion. Sometimes its all about getting the right person to hear the issue. Thank you Circle K Note: The young male employee at the location on Radio road who handed me the gift card never said one word when I identified myself and asked for the 'item' left for me. He was shoving a sandwich in his face and apparently couldn't be bothered to stop eating to address a customer. He handed me the envelope and just kept eating.... I have little hope for some of our nations youth...
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December 2023 by bill powers
Jason is so helpful with me using the app my favorite place to shop and fill up
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November 2023 by Heyyitsemzz
Told us it was closed when it was open. Waiting for backup to come. Never again.
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August 2023 by Mr. “Pier” LaVerdiere
Stopped in for a cappuccino and realized that it wasn’t pouring correctly and Jason went out of his way to remedy the situation. He was great and made me an amazing coffee! Taking care of the store and the coffee machine all at the same time, he was friendly and efficient. If you visit this Circle K, make sure to say hi to Jason the exemplary employee!
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August 2023 by Pierson “Pier” LaVerdiere
Stopped in for a cappuccino and realized that it wasn’t pouring correctly and Jason went out of his way to remedy the situation. He was great and made me an amazing coffee! Taking care of the store and the coffee machine all at the same time, he was friendly and efficient. If you visit this Circle K, make sure to say hi to Jason the exemplary employee!
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July 2023 by Yosvi R
Today, June 6, in this place, the cashier mistreated my husband. He went to pay with a 100-dollar bill and they didn't have change. One of the cashiers took the rebull out of his hand and threw it in the trash and yelled at him to get out of here, treating him. Very bad and since he did not want to leave, I called the police. I think that the owner of this gas station has to look closely at the people he hires and that they have racist attitudes. Even another worker at the place did not agree with the attitude of the cashier. today, June 6, 2023, so if the owner reads this comment, he knows that his workers, today's man, treat customers badly
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July 2023 by walter zerbini
thank Mr:Jason for keeping the bathroom super clean...it's always clean you do a exelente job...
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May 2023 by jc forister
This is the cleanest gas station I have ever seen. And the bathroom even smells great. The Manager John knows his stuff. Wow.
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May 2023 by y d
Closes at 11pmOld man just sitting on his phone
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December 2022 by William B.
This place is not customer friendly at all and the manager needs to be fired for the way she treats her employees and doesn't take care of the customers in a professional manner
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September 2021 by Ramiro Rosas
09/21/21. 2:20 I was here today at this gas station and the person there was attendant was so mean that she even cursed me out For asking about the restroom
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July 2020 by Chely Arizola
I am a user of the Exxon Mobil Rewards app and this gas station used to have the barcodes and the ability to pay it through the app not anymore the pumps of changed the barcodes are no longer on the pumps and we try to go inside they can't scan the app but yet they have Exxon Mobil rewards banners and advertisements all around the gas pumps I don't quite understand but I guess I will no longer come here for gas because there's no longer the ability to pay at the pump
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May 2020 by chely martinez
I am a user of the Exxon Mobil Rewards app and this gas station used to have the barcodes and the ability to pay it through the app not anymore the pumps of changed the barcodes are no longer on the pumps and we try to go inside they can't scan the app but yet they have Exxon Mobil rewards banners and advertisements all around the gas pumps I don't quite understand but I guess I will no longer come here for gas because there's no longer the ability to pay at the pump
