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July 2024 by Elysee Marshall
Except for cashing a modest check I would give them minus 5 stars. I have made 3 visits to them with the same inquiry and no answers. Asked for the mgr, Response : 1) She is in training until next week. 2) Received a phone call 2 days later: She is out sick and won’t be in for another week . On my visit this week, she was no where to be found but she had been in that morning. They have no accountability and are downright untrustworthy.
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January 2024 by Adrian Garcia-Casals
Great bank! The whole team is fantastic! This branch is always busy with customers everytime I go, however, the team is always trying to help in anyway they can. I highly recommend this bank! Remember they’re humans! They are always trying their best to help us!
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September 2023 by Alejandro Rojas Espinosa
The staff is super nice, they help you and guide you trough the whole process. It's easy and with many many options.
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December 2022 by Office Noble
Mrs.Hilda Karim Barahona has made our business banking experience that much greater today. When visiting Chase branches one is so accustomed to working with a specific banker (Home branch). None the less Hilda went above and beyond to assist us with account corrections and transaction clarification. Thanks for being a great addition to Chase!!-Mr.NobleNoble Builders of SWFL
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September 2021 by Patrick
For big name bank you would think they can keep their hours updated. This location says they are open until 2 on Saturday but when you arrive they are closed all day. Be professional!!! Stop wasting people time!
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January 2021 by Alexander Manso
Hilda has worked with me for a long time, I love her professionalism and how quickly she can solve everything for me. I live in Marco Island but I prefer to travel to Naples for the good service that exists in this branch, excellent.
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January 2021 by Michelle Lenwint
Hilda is just great, thank you.
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January 2021 by Dr. Pablo Odeley Puentes Fumero
Ilda is Very professional and friendly.
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November 2020 by cesar l
Place is tidy person working got me to see him instead of ATM , polite and direct professional as it Can Be. Thank You Chase for let banking with it.
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October 2020 by cesar londono
Place is tidy person working got me to see him instead to ATM polite and direct professional as it Can Be. Thank You Chase for let banking with it.
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July 2020 by Taneisha Rodriguez
Worse Chase location in Naples so unfortunate because I live so close but I typically go to the one by the Culver’s also on Tamiami Trl E. I have a business account with Chase and every time I go to this location they never have time to help you. But the manager/bankers are in their offices attending nobody. Or they tell you the teller can’t help you with that you have to see a banker but then I go immediately to the other location and even the teller attends me with the same exact transactions. Their just lazy. Corporate needs to hire new staff immediately. If you don’t like working with people then go work with animals at the Zoo.
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January 2020 by Mia Rodriguez
Worse Chase location in Naples so unfortunate because I live so close but I typically go to the one by the Culver’s also on Tamiami Trl E. I have a business account with Chase and every time I go to this location they never have time to help you. But the manager/bankers are in their offices attending nobody. Or they tell you the teller can’t help you with that you have to see a banker but then I go immediately to the other location and even the teller attends me with the same exact transactions. Their just lazy. Corporate needs to hire new staff immediately. If you don’t like working with people then go work with animals at the Zoo.
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January 2020 by P.J. Mikes
Branch never has time for anyone... wanted to talk to a business banker. Made me wait then telling me they couldn’t accommodate my appointment til Monday. Ok... went to a different chase got it done same day. then I just need a notary and am told they are too busy they will call you back. 3 hours later I get a call. At that point I had went to another chase branch gotten it taken care of same day. Part of me hopes they are just really busy, common sense tells me they are just really lazy
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April 2019 by Bek Allen
Everytime I go in there the employees are talking to each other and are not helpful. They need a new manager and a new staff in there
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March 2019 by Frank H.
Santiago was very helpful, courteous, and polite. A positive experience.
