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November 2023 by Jeff Lingle
Unfortunately, they have people working here that are just trying to rip people off. This is the second rental in the past month, where they’ve charged me more than double for fees that were not justified. I called corporate and they took care of it, but should not have to and will not be back to this location. Would not recommend.
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November 2023 by Christine Cargnoni
Budget at Riverchase in Naples is great service. Made it so easy, it was hard to believe!
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October 2023 by Pauline Philipps-Zabel
David Holbrook, the general manager, at Budget Car rental is the best. When returning a car he made sure that everything was taken care of extra efficiently when I had to return the car early. I would recommend renting cars locally at this location vs RSW.
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October 2023 by Dee Bee
Everything went smooth and perfect from online reservations, the friendly desk clerk to the clean nice van.
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September 2023 by Taymi Malebran
This place is excellent when it comes to rental. The vehicles are clean and well kept, and the staff is quick and professional. Their location is very convenient as well. Kuddos to Budget located in North Naples, FL.
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August 2023 by Nancy Lombardo
Beware - you can agree to charges at time of drop off and receive an elevated bill 1 day later (+$130).When I called in to ask why? I was told there was no reason he could see, I should get a refund in 2-3 days.So now I have to watch for a refund. What if i overlooked the emailed receipt? What if i didn't ask? Would they just make $130 more?I have never had something like this happen with Budget. Very, very bad business practice 1- to over charge with no explanation 2- to hold the money for 2-3 days before refunding.I always find it interesting a charge can go thru in 1 day, but refunds take days...
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August 2023 by Ryan Staffieri
Staff was very helpful. Vehicle seemed good price compared to competitors. We will use Budget in the future.
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August 2023 by Laura D.
I rented a vehicle from Budget on two occasions three weeks apart and got screwed by them on both occasions. The first one, my car wasn't at the fast break lot because someone already took it and I was stuck with a piece of junk car becaues nothing was left in my line. The second one I accidently chose PM instead of AM because there website sucks. Now I'm being charged $50.00 more for this error. Never, ever, ever rent from Budget. I never write reviews because I hate them but this, people need to know.
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July 2023 by Roberta Hays
My husband's flight was cancelled so I booked a car for him through Budget at Riverchase the guy working treated my husband so rude I will never us them again. I have always went to budget and never had such a ruff time. Ps everything was paid for and I had the fast break I believe that is what you call it. ???
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June 2023 by Brian Schoedel
Easy to book a reservation online, great pricing and car selection. Check in is easy and people were very polite. In and out in 5 minutes. Car was clean, reliable and full tank of gas. Drop off was easy dropped the keys in the lock box. I highly recommend Budget.
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June 2023 by garrett f
By far the best rental car location i have ever been to. Rented multiple times in Naples and i will drive clear across the city to come to this location.
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March 2023 by Diane Wiggin
Easy booking online. Wasn't pressured to by additional coverage. I never drove a Hybrid before and the associate explained what to expect when driving one.
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March 2023 by Paul Zielinski
Very mediocre experience. Rented a one way trip 7 days prior to my pick up. Walked in 10 min prior to my pick up time and agent was unsure if there was the car I rented. Thankfully there was, handed me the keys and let me on my way. They did not properly explain to me the features I purchased (gas and e-Toll) so I had to double back to ask and ensure those were included. Also the car was not properly cleaned as there was food everywhere in all the seats, including left behind food. I also had to bring back a car booster seat that was in the back seat. The car was obviously not inspected prior to handing me the keys. Disappointing. Ultimately, I got from A to B, but I wish car renting was a better experience rather than a forced transaction with a brand that doesn’t care. I’ll try another brand next time.
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March 2023 by Hello There
Was given an ''upgraded'' VW since the car I reserved wasn't cleaned yet when I arrived to pick it up. The VW barely got me to my destination before it was completely undriveable and leaking fluids. I had to get it towed BY BUDGET and they did nothing to replace the vehicle and I was stranded. I couldn't contact this location either without having family members go over and get the managers "help" because they won't pick up the store phone. The manager David, Daniel, or whatever his name is did nothing to get the situation fixed. I had NO vehicle to get back HOME!!!!! Neither david/daniel NOR Budget gave a single f. This is a scamming, shady business giving out faulty, repulsive vehicles whilst getting hundreds of dollars from customers. Stay away from this location and Budget all together.
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March 2023 by Wm
The desk clerk was unbelievably rude and arrogant. Based on the other reviews he must have been the Ed the 'owner' because others complained of the same behavior. He truly is an awful human being.
