-
March 2024 by Bob G.
Went to best buy Magnolia theater looking to build a $50,000 + home theater. I tried using their kiosk to try the different receivers and speakers for about 20 minutes but couldn't get it to work. There were no employees working on the home theater dept. Three times when someone in blue passed by I hailed them asking for help. NO ONE CARED. After the 3rd snub by an employee I said I'll just have to find another store. The employee s retorted nastily...."that's fine" and went back on his cell phone. Great business model Best Buy Naples
-
March 2024 by Paul F.
Never buy from Best Buy. They have a 15 day return policy. Bought a tv that failed after 30 days and they would not replace the tv. Should buy fro Amazon or Costco where they have a 90 days.
-
March 2024 by R C.
Dear David Salazar, I am writing to express my deep disappointment and frustration regarding a recent experience at your Best Buy store located in Naples, Store 524. I regret to inform you that my encounter with one of your employees, Alvin, left me utterly dismayed and questioning the level of customer service upheld by your establishment. On the afternoon of 3/14/24, I entered your store with the simple intention of checking on the status of my laptop repair. As a long-time customer of Best Buy, spanning over 25 years, I expected nothing less than courteous and efficient service. However, what ensued was far from satisfactory. Upon my arrival, I was initially greeted by a department manager who directed me to the area where my computer was being serviced. Following his instructions, I approached Alvin and attempted to inquire about the status of my laptop. To my surprise, instead of receiving a straightforward answer or even a modicum of professionalism, I was met with blatant disrespect and a dismissive attitude. Alvin's sarcastic tone and condescending remarks were completely uncalled for. As a paying customer, I should not have been subjected to such treatment. His refusal to assist me without obtaining my phone number, despite my willingness to provide any necessary information, only added to the frustration of the situation. It is unacceptable for an employee to allow personal issues or a bad mood to affect their interactions with customers. Furthermore, my attempts to seek assistance from other staff members, including a store manager, proved futile. The lack of willingness to assist and the apparent indifference displayed by your management team only exacerbated the problem. A customer should never feel disregarded or inconvenienced when seeking assistance within your store. Additionally, I was dismayed to find the sound system room closed during the posted business hours, further indicating a lack of attention to customer needs and convenience. As a result of this disappointing experience, I am left with no choice but to sever my ties with your store. I had intended to make significant purchases, including a TV and sound installation, totaling several thousand dollars. However, due to the unacceptable treatment I received, I will be taking my business elsewhere. Moreover, despite my repeated attempts to obtain information about the status of my laptop, I have been met with indifference and a lack of responsiveness from your staff. This only adds to my frustration and reinforces my decision to discontinue my patronage of your store. In conclusion, I urge you to take swift and appropriate action to address the behavior of employees like Alvin and to instill a culture of respect and professionalism within your store. Customer satisfaction should be paramount, and any actions or attitudes that detract from this goal must be rectified immediately. I eagerly await your prompt response regarding the status of my laptop. Once this matter is resolved, our business will be concluded, and I will not be returning to your store. Furthermore, I will be copying this correspondence to the Better Business Bureau and your corporate office to ensure that appropriate measures are taken to address these concerns. Thank you for your attention to this matter. Best regards, Robert Customer for over 20 years
-
March 2024 by Greg S.
75,000 sf store - 1 employee checking out customers. Multiple customers ( including myself) got tired of waiting, left the merchandise with the greeter (who should be opening a checkout counter) and walked out. I'd suggest Target or Walmart.
-
February 2024 by A C.
Woke has arrived at Best Buy Naples, FL ... doing its best to emulate Bud Light! After spending a lot of money, we found our legitimate customer critique, resulted in targeting and aggressiveness. Passive aggressive employees are unapologetic, herding customers from one wrong area to the next and openly resenting customer interaction, Best Buy Naples, the customer is always wrong. Whether in person or online we found their systems disjointed at every level. Adhere to the process or get out, while a rude employee will sarcastically say "have a nice day". Anyone who expects to be treated as a valued customer, with quality service and friendly staff, go somewhere else BestBuy=Worst Buy!
-
February 2024 by Kathy Le
The team at this Best Buy location in Naples went out of their way to assist me with my new MacBook 14in. M3. Even though I was 5 minutes late, they were still able to help me, despite the store closing in 10 minutes. Thank you, Naples Best Buy team!
-
February 2024 by Mark C
I got excellent customer service today from Deon Gary at the Naples, FL Best Buy!
-
February 2024 by M SP
Longgggg waiting time
-
February 2024 by Sue Bauder
Excellent product k owledge and e ttemelt helpful
-
February 2024 by Sami B.
Absolutely terrible service from the woman at the entrance of the door. About 2:15 today we walked in and while waiting to ask her a question she was being an absolute jerk to the person in-front of us. We were sadly next, and then I watched it continue. I would not like that girl on my team.
-
February 2024 by Fatima El
They helped me pick the right TV and I was lost! Having to pick one out of 5 that my Verizon I strange was gonna replace my broken TV with. ! Thanks guys !
-
February 2024 by Robert Johnson
Purchased on line and picked up in store, I didn't shop anything else while there. The on line purchase was easy and in store pickup went smooth. Plenty of parking but arranged at an angle to the building resulting in a long walk. Staff was courteous, store was clean.
-
February 2024 by Rhonda ChillinDaMost
I'm giving an overall 3 but the store in general is a 1 at best! I went in for a screen protector for my phone. The person at the phone counter was rude and unhelpful, and didn't want to be bothered. He just sent me in a general direction and left me to figure it out on my own. The only reason I'm giving 3 stars is because both Ace and Melissa went above and beyond to help me - outside of their areas! They both deserve 5s! The rest of the staff was not attentive to customers. I had to get on a list to look at watches and watched 3 people standing around - only to be rushed when somebody finally helped me because somebody else needed the keys. I was planning to buy a watch but decided against it because i was rushed.. and I was also told I'd have to take the open box watches to the register to find the price. Thanks to Ace and Melissa for being the only real customer service in the store!!
-
February 2024 by Tamara Kiel
Daniel was awesome helping me find a laptop. I told him my criteria, he knew his products so well he was able to narrow down my choices smoothly. Then, he found the perfect HP product that was a special with an unbeatable price as a Total Tech member. Instead of walking away to think about it and price shop, I bought it right then.Thank you, Daniel!
-
February 2024 by John Palmer
I was very disappointed with my visit. I walked in and was greeted warmly, she asked if I needed help with anything. I said "yes", needed help with a Chromecast ". She told me where to wait. Someone would come over in 5 minutes and ask for me. I headed over to the area. I felt very good about Best Buy after this encounter.I noticed several people that appeared to be waiting for someone. The half hour I waited only one person waiting was helped.A best buy employee asked if I needed help - he was not trained on Chromecast. He asked my name and checked his phone. He said I was still on the wait list. I saw about 6 or 7 names on the list.I am reluctant to return to Best Buy. It seems like they do not have knowledgeable people or systems set up to satisfy customers.
