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September 2023 by Richard Lambert
They replaced 2 doors on my Mercedes E-350 and it’s immaculate like out of the show room. You can’t tell the difference in the paint and Brian knows his Mercedes Benz.
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August 2023 by Chris M.
I honestly was hoping for a better experience... I've driven by this business basically everyday for two years and there have consistently been some pretty nice used Mercedes in the lot. I was determined, once the warranty ran out on my 2017 E400 Cabriolet that I would bring my car here for service.I noticed a funky clunking noise in my front end, and was able to leave it there for three days. After calling in once, Brian (owner?) was nice enough to call me and explain the issue; Upper Control Arm, that he fixed it, and it was ready for pick up = $483.00 I gladly paid the bill, and told Brian I would bring bringing my car to him from all my service needs.When I got home, curiosity told me to look up the cost of an Upper Control Arm online. I found prices from $69 to $99. I was charged $199 for the part alone, with 1 1/2 hr's of labor ($223.50) The next day (Thursday), on a business trip to Sarasota , a 250 mi roundtrip, the original noises were back. I called to speak with Brian to say; I'll be back there in the morning, and the snotty woman who answers the phone (assistant,?) says, "You can't come in until Monday (4 days later). I said; I just gave you $500, I'll be there in the morning.I pull in the yard at 8 AM, Brian meets me and I explain the noises. he says; Nothing's lose, It's probably the rubber bushing hasn't loosened up yet. I haven't had grease under my fingernails since I was 18, but I'm not that dumb either. He then says; Drive it for a few days, it should loosen up. I then have another business trip to Clearwater, a 340 mi roundtrip, and half way there the front end is making more noise that the original issue. I call, and Brian says, bring it in, in the morning (the following Thursday)Friday, Brian calls and says, the car is ready. Apparently it was a defective Upper Control Arm as he explained that it was a warranty replacement (?) While I didn't want to give the guy a hard time, I thanked him and left. I live 4 miles from this shop, and when I pull into my driveway, I notice my floor mat has grease all over it (see pic) as well as there were Grease-Fingerprints on the drivers, and passenger door and grease on the rug on the drivers side (I have a creamy beige interior with light beige carpet) . Maybe it's just me, but wouldn't you check to see if the car is clean and representative of how you would like to be thought of, and clean any grease "You find" before handing it back over to the customer???Again, he does service some pretty nice vehicles, buy in the future, mine wont be one of them!
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August 2023 by Manuel Velez
I took my car in for tire change. They worked very fast and have very reasonable pricing. A friend recommended me on their service, and I will be going to them from now on.
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August 2023 by Alexandra Shayne
very professional and honest, they have been doing all my services and never have I had a problem. They are very honest and professional, they tell how it’s is! recommend if you have a mercedes. thank youService: General repairs & maintenance
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July 2023 by Paul Storey
Service made simple. Always do a great job at a reasonable price.
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June 2023 by Paul
First time taking our Benz to Brian. Fast service, great prices, and very informative about upcoming services. Will take both our cars back to the Benz Connection. Thanks again!Service: Auto maintenance
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May 2023 by E
I got an oil change on Monday and I was so impressed! The staff is friendly, the price was stellar, the waiting room is clean with a great atmosphere and the techs cracked me up. Paula was sweet and understanding and Brian(? Dark hair with a pink and black MB shirt I was super jealous of) went above and beyond while answering my questions. Definitely using them from now on. But as much as I enjoyed the service and shop, Louie the attention seeking cat was the best part :PService: Oil change
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April 2023 by Fritz S
professional, dedicated and Honest . Brian and his great Team brought my Benz back to life after IAN .great people working hard Thank you .
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April 2023 by Marek Milun
Paula and Brian are great! They will get your car needs resolved! Highly recommended! They worked on my Range Rover and Mercedes, fixed all my issues.Services: Brakes
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April 2023 by Chris F.
Did a great job replacing my lower control arms for a fraction of what the dealer would have charged. Easy drop off and pickup. I will use them again.
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March 2023 by Paul Lauster
They hid my previous one star review so I’m back at it again! I called for a headliner quote as my vehicle is having a sunroof repair being done. When they learned the repair was being done at Pine Ridge Imports, the man on the phone in the service department very rudely said “ Then why don’t you ask them to do it” … I was surprised by that comment and said “okay well if you don’t want the business then-“ he cut me off and said “no I don’t want it” and hung up on me.Extremely rude and a horrible experience. The business clearly is not scaled to handle the workload they currently have, resulting in subpar service.If you can’t trust them to treat you right on the phone (easiest part of the job), why would you ever trust them with your luxury vehicle? Do not bring your car here for service you will regret it.
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February 2023 by Jennifer Lee
We took our Benz here for a regular oil change, the price was very good however I will never use them again. A few miles after leaving the shop the oil alert came on in my vehicle stating it was low a quart of oil. I called the shop and was advised it is probably just a glitch. This is not my regular every day vehicle so it hadnt been driven since the oil change for a couple weeks. Took it out again and same problem, oil alert came on indicating the vehicle was short a quart of oil. Checked my receipt states 7.5 quarts were put into the vehicle, the vehicle needs 9.5 quarts. Called the shop, no apology no offer to make it right. I will pay the extra to take it to Mercedes in the future so it is completed right. Only reason I gave 2 stars is because of the cost of the service.Service: Oil change
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February 2023 by Naples FL Taxi and car service
I like to work with Benz connection. They're accurate and great people
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August 2022 by Ray Freeman
Always helpful, pleasant to be around. Proficient with their work. Have taken my vehicle there and their diagnosis has always been right the first time. Vehicle repaired in a timely manner and always correctly.
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August 2022 by Victor Sirghii
If you don't wanna go to the dealership, this is the only place for you Mercedes