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February 2024 by Sean “Cali” Sorenson
I had to cash a paycheck customer service was great
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February 2024 by Barbara Digat
My opinion of Bank of America is the best, all their workers are excellent professionals, ? I have been with them for many years and they have always helped me in all my procedures, congratulations ?, Barbara Digat, thank you
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December 2023 by Mrs. Susan
This is just the nicest bank I‘ve ever been to. All employees are highly motivated and competent. When I enter the bank everyone is greeting the clients by their names and try to help immediately.I opened my bank account with Kelvin and received the nicest service and very helpful information. Everything went smoothly and quickly and I can only recommend him!I‘m grateful to be their customer and appreciate their service and lot.
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December 2023 by Michael Roe
Only came here because my normal branch closes at 4. Did not make me feel welcomed as a customer and treated me in a very unprofessional manner. One employee tried to scold me about the way I parked in the handicapped spot even though I have a permit. I have a large truck and it has a somewhat limited turning radius. The elderly woman in the other handicapped spot had 8+ feet of room between her car and my truck. I would go to a different branch where they are more considerate and polite. I love the people at my branch on 951, definitely not coming back here.
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September 2023 by Chonchi Ramon
Every time I come to this branch (only because it's the closest to me) they suck. No customer service, some workers say you need an appointment others it's first come first serve. I wouldn't recommend coming here at all. Today my was my last day .. they said they need at least 40 minutes to open the most basic checking account.. clearly this place has lost it's touch.
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July 2023 by Julia MacLachlan
I received the best service in this branch dealing with Ms. Paola Diez and Mr. Jairo Serrano.After finding that my accounts may have been compromised and with the July 4th holiday just days away, Ms. Diez made an immediate appointment for me at which time Mr. Serrano assisted in opening new accounts for me and upon my return on the 3rd of July my new accounts were available and funds accessible. Ms. Paola Diez and Mr. Jairo Serrano are both professional, knowledgeable and considerate. Both are assets to Bank of America and this branch.Many thanks and appreciation to both for addressing my concerns quickly and efficiently.
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May 2023 by Dave Mello
Fast and efficient
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February 2023 by Farhan Tariq
This Banker. name Kalvin need to be trained, or BOA will loose loyal customers. Each time our family member goes there this person seems to don’t want to help rather make things more complicated whereas other branches in the city are very accommodating. Knowing we have multiple preferred accounts for businesses and personal. I’m open to have conversation with BOA management for this issue.
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June 2022 by Erica Williams
Should actually be zero stars. Waited 20 minutes for a teller transaction when there was only one person ahead of me. Representative was rude: told me I chose to wait 20 minutes by coming into the branch because I must have had other options. This branch needs better representation and employees should at least pretend to care. In the unfortunate event that there may be a delay getting to customers, at least acknowledge and verbalize it. Branch representatives need customer service training.
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February 2022 by Victoria Boncompagni
Don’t really understand the point of scheduling an appointment if you won’t be seen until 1-2 hours after you schedule it. Sat on the sofa and heard people yell at the bankers for 20 minutes because this location is poorly run.
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October 2021 by Tata Nkisi
This is the absolute slowest bank in the whole state of Florida, do not go to this bank unless you have 7 hours to wait on line because there's always only one teller. The absolute worst!!
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June 2021 by Chris Millamena
Drive through ATM never accepts deposits. Save time, skip this one.
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April 2021 by Blue Diamonds
I deposited a certified check from Chase Bank at my niece account and this bank is holding the money for 11 days. Is this a joke? DO NOT BANK on this bank. Bad customer service!!!!!
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July 2020 by Google User
One of the best Bank of America's in town, I had a small issue and they help me with it. From the teller to the bankers, I was impressed.
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June 2020 by J. M.
The tellers are snotty and rude here for no reason so I avoid this location. ATMs haven't broken down in a while so that's a plus.Wash your sign out front it's dirty and stained from the sprinklers. I know it's not 5th Ave but it looks trashy.
