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February 2024 by Frank Navarro
Great store and great service. Mike does a great job. I recommend this store to friends that are getting a new phone or have AT&T carrier
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February 2024 by M KE
I was visiting Naples with my Mom from St. Pete and we decided to merge her into my ATT plan. Alex Vivas was SO helpful throughout the whole process, even though it took some time and he stayed a little late for us, we were able to transfer the phones and take our new phones home that night! He was polite, and understanding and helped us understand some aspects when we did not know what they meant. I would recommend this location not only for its connivence but especially for Alex! He even helped save us money which was so helpful as I was laid off recently. Thank you x 10000000!!!! -Molly
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February 2024 by Arianna Guillen Reyes
The entire service was good with my assistant Mike,,,he was a great help,,,thank you ?
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February 2024 by Stacy Lynn
Alex was great! He had multiple customers at the same time, stayed past close & solved all concerns. While we waited he went above and beyond to help a family that did not speak english. He had so much patience when helping the customers, it made it easy to wait. Whoever is the manager should note that an employee like this should be rewarded!
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February 2024 by Sj Daley
Great experience with Mike the salesman and beautiful, young , knowledgeable female staff! Picking up my new phone this week! Excited to have some new 21st century technology! Been years and long overdue. My phone is ancient and needs to be run over a few times and finally buried. Mike is quite the character and always happy and chipper. Mike will make a great manager one day soon!
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January 2024 by Colin Wood
A couple of years ago I made a purchase and asked for 1 account and 2 lines. They charged me for 2 accounts, refused to fix the problem and have since sent me to collections where I will dispute the issue as fraud.
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January 2024 by Karen Barry
Went there today and Alex was my rockstar! He helped me set up my new IPhone and helped me with the problem I was having with multiple ICloud accounts. Highly recommend this store! Thanks again to Alex for being super patient and helpful!
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December 2023 by Mark Gionfriddo
Alex was awesome! He helped me get special low income discounts through a government program that helped me with my bill being on a low income. He and his teammates are the best!
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November 2023 by Vanessa Santana
The worst store, it's always full, they only have two employees and you have to wait forever, and you also have to be careful with what they add to you when you open a new account, when I call customer service it's like that. I found out that they had set me up with a business account that I don't have and other hidden charges without consent.
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November 2023 by Hanna Sokur
Very unhelpful staff!! Wanted to get a regular prepaid, but staff just didn’t want to help or at least try to cooperate!! First they gave us the most expensive plan, even though we asked for an average plan. Then they didn’t warned us about the total amount of the service, charged part and then when we didn’t want to proceed and leave they told us that they won’t give us refund and we either lose whatever we paid or pay
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November 2023 by Lee Ann Cecil
I walked in last night to get information about purchasing a new iPhone. Felicia was the best! She answered all my questions professionally and I decided to purchase a IPhone 15 plus. Felicia helped me pick out a case and was great in transferring my data from an iPhone 6P. I was in the store for hours because my phone had not been backed up in a very very long time, if ever. She kept me informed the whole time about the transfer and the time it would take. She always had a smile and never left me. She waited on customers only when I said please help them because I still have quite awhile till my transfer was done. I would go back to that store for any of my iPhone needs.
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September 2023 by Colin Fyke
I took my phone in on Saturday morning. Technician helped me determine that my phone was damaged. Gerard (my salesman) set me up with a new 15 phone order, that will be here in the next few days. Good people, great service!?
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September 2023 by Aliny Garcia
Great store! I bought a new cell phone and Felicia helped me with changing my cell phone and with the passwords that I didn't remember. she was quick, patient and professional.
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September 2023 by Judith Lea Delaney
We had a great experience at this store on Wednesday. While we were there we observed another customer being extremely vulgar & difficult with one of the agents. The agent named Jimmy was going out of his way to explain the problem & to try to help the customer. Jimmy was always professional & courteous even though the customer was really nasty. While this was going on the other agents, Felicia & John were also trying to help the customer & diffuse his anger. They were apologetic to us while we were waiting & continually helped us while helping their colleague. We were helped with our issue & we cannot express how helpful & professional the service was at this store. We look forward to working with them again in the future & recommend this location to anyone who needs phone or tv services.
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July 2023 by Claire Catalano
Felicia, the service person was extremely knowledgeable and made buying a new phone easy. She even hooked my new phone up tomy automobile Bluetooth! I would return and highly recommend purchasing a new I phone from AT&T. Thank you!
