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April 2024 by Fernando Rivarola
It is impossible among 20 salespeople, technicians and others to find a Spanish-speaking person. The attention is not good and there were few people
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April 2024 by Oscar Vidal
Austin assisted us, an excellent person, and very well prepared with a lot of experience, he helped us with everything.
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March 2024 by Kerri VanEe
Incredibly helpful team at this Apple Store! While on vacation, my phone fell into the depths of a canal and was irretrievable unfortunately. They were very helpful with setting up a new phone and making sure it was activated since our cell phone carrier is not in Florida. Thank you for a great experience during a stressful time!
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March 2024 by Gaston Britos
Very bad attention. Zero desire, arrogant, not willing to answer my question. I asked him for an Apole Watch SE, he sold it to me and he didn't answer my questions anymore. Disappointed in the attention.
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March 2024 by Alexis M.
The most ridiculous thing ever! I have been an apple customer for many years and this was absurd! Today I went by the Apple Store at waterside shops in Naples, Florida and I was encountered by a black gentleman about 5 foot seven, wearing a small beard and I ask about a cell phone for business purposes! This gentleman repeatedly asked me and I’m not exaggerating at least three times what I did for a living. All I asked for was information about a cell phone for my business! What the hell does this guy cares about what I do for a living !! or not !! just the fact that he asked me . I didn’t feel like providing any information to him!! This was the most ridiculous thing ever! Your store sucks! And I hope this useless genius of Apple sees this message. I’m sure he knows who he is! What a jerk!
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March 2024 by Juan Katunaric
The manager of the store refused to serve me because of my bad English.I am Chilean and a touristShe is a colored lady
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March 2024 by Matias Rocha
I go very often… but last Sunday I had to wait 5 minutes at the door without being greeted nor directed to anything for may Apple Care appointment. I had to grab a staff person to sign me in at the very far corner of the place. Where did the customer service they used to have go? Another person behind me was complaining about the same problem. Where is the manager when this happens? Are you loosing your essence? I had an appointment So, do you even People Care anymore?
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March 2024 by Shelson Etienne
It just so good employees
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March 2024 by Gayle Deane
Although a very busy Apple store, service is top-notch when it's your turn.
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March 2024 by A M
On February 27 I had to go to the Apple Store unexpectedly. My phone was damaged and as I use it for the key to my car I was locked out after a long morning( started at 5 am) of rounds and had it remotely unlocked with my destination being this Apple Store. On arrival, there was not much help until Eventually I found someone who asked to assist and this is while numerous people were walking in circles. I finally found a spot on a table and log on to the Wii fii to connect with both of my offices to field messages that I have been obviously missing all day from my staff. I am approached by a black male Apple employee who says to me can I use this corner of the table. I moved to the other corner of the table and he then says to me MOOVE!!! Then he proceeds to say that he guess he didn’t explain correctly he needs this entire area. Mind you there are many other areas that he could go to. To clarify I am not racist. I’m just trying to hone the description so the aggressor will know who he is. There were 1 of 2 black males that I saw. I too am black.I then proceeded to walk outside the store after being publicly humiliated and in total shock and sat down on the concrete outside to continue to deal with my pressing project issues. I await the appointment time I was given then went in to get service which was better but still suboptimal.I then went to my office as I had a client who came from out of state for the afternoon who I could not reschedule and was telling her about my experience. She advised she went there once and it would be worth the drive to go to coconut point as they treat people badly in that store. I wish I knew this as I would spare myself the trouble.As a shareholder with Apple for decades I was disappointed. I thought about my investment as surely a company like this without protocols or common sense with dealing with clients have no future. I drove over to coconut point and my faith was restored. The treatment was so much different. I felt better but still feel hurt and personally attacked at the naples store.I do plan to contact corporate when I have the time as I frankly don’t have the time right now. I have placed it in my agenda once things calm.Shame on you and the way you treat your clients. I hope you see this and get out of that store because you are not what I expect to be investing in. I hope you get a taste of how it feels to be disrespected by someone only because they get the opportunity.I have so much more to say but I’ll rest here. I’ll never step in that store again.
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March 2024 by Scuba Divemaster
The worst Apple store. It was slow when I went, more employees than customers, yet due to their lack of customer service, rudeness, and condescension, they gave my phone that I just spent $1,100 on to another customer. Complete morons.
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March 2024 by Meysam Moradpour
Nice Apple store
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March 2024 by Cesar Planca
High standard shopping mall. Exclusive stores in a calm environment
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March 2024 by Lissandra Urbina
Went to the store Sunday to get both phones fixed. I had a really good experience. Everyone was really nice there. If you take 2 phones make sure you make 2 appointments to cover the time they have to fix the issue. They did take about 3 hours to replace the screen and the back screen of the other phone but that’s fine. I didn’t mind waiting.
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February 2024 by Aileen Rosario
Nice, clean, knowledgeable, helped me tons. Fast to help me
