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January 2024 by Paul Becker
I simply wanted to cancel my service with you, and two separate customer service representatives tried to deceive me, by stating that if I cancel that they would send someone out to dig up my tank. I own the tank. Really un-ethical responses by both of them! I’m glad I moved on to a new service company! Please train your representatives better! Good luck! Paul.
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January 2024 by Anthony Autiello
Service is good, don’t like that I’m charged a fee to use a credit card
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January 2024 by L Foster
I’ve tried to resolve a service issue since early December without much success.
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January 2024 by Google user
I phoned at 3:36pm and spent 16 minutes in the phone answering questions regarding smelling gas from a known gas leak. I was told to get out of the house and wait for service team. I called again at 4:24pm and was on the call for 9 minutes answering the set of questions and instructions. At 5:16pm. I called again and was on another 16 minutes answering the same questions regarding the smell of gas. It is now 5:55pm, more than two hours later. I am still outside and I am still waiting for the service team to arrive.\\nThis is Amerigas emergency call line.\\nYes I smell gas.\\nYes it is distinctive.\\nYes there is a hissing sound.\\nYour customers are sitting outside !!!\\nFor Two-Plus Hours !!!!
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January 2024 by Sheila Gottlieb
I phoned at 3:36pm and spent 16 minutes in the phone answering questions regarding smelling gas from a known gas leak. I was told to get out of the house and wait for service team. I called again at 4:24pm and was on the call for 9 minutes answering the set of questions and instructions. At 5:16pm. I called again and was on another 16 minutes answering the same questions regarding the smell of gas. It is now 5:55pm, more than two hours later. I am still outside and I am still waiting for the service team to arrive.This is Amerigas emergency call line.Yes I smell gas.Yes it is distinctive.Yes there is a hissing sound.Your customers are sitting outside !!!For Two-Plus Hours !!!!
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January 2024 by Debra Schulze
Timely, efficient and always professional. Great driver/tech
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January 2024 by Harold Boada
Nothing was done because the tech didn't bring the right tools. The information was not properly delivered to the tech.
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January 2024 by Jen Abrams
terrible customer service
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January 2024 by Katie Marino
Great service!
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December 2023 by Jerry Aborn
Two trips to replace a leaky pipe. An additional trip to fix a coupling by the repaired pipe. Should have been one service call, not three. Very disappointed.
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November 2023 by Edward Minkler
I had to call in three times and talk to three different reps about my request for service after being disconnected each time. Each time had to repeat identification information and reason for calling taking ten minutes each time. Never did get an answer to my question and after a promise to have a tech follow up with me I have yet to be contacted. This was two weeks ago. Worst customer service I have ever experienced. Worse than cable tv customer service and that’s pretty bad!!
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September 2023 by Alan Bishop
Arrived Quick after order and driver was great as always
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September 2023 by Ted Gravenhorst
Issue not resolved. Tank monitor not working, want it working or removed and a credit on my account. One or the other. Thanks Ted Gravenhorst
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July 2023 by alex ortiz
You are supposed to advise me in advance when gas is needed but you never do. Last time I had to call, as usual, to let you know that I thought gas was low and it certainly was because I received a large bill, which I have already paid. I also asked to let me know when the driver was making the delivery so he could show me how to read the meter. Nobody knocked on my door or call me at the time of the delivery. You can improve in many areas.
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June 2023 by James Cogan Jr.
This company is responsive to your needs, professional, and helpful. Chad has always been a big help. just let him know when we need propane, something fixed, or added and they are right on it. They answer your needs. Thank you Chad
