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June 2024 by Kim
Went to the Naples AAA for maps. Nope..they are out of Florida maps & eastern seaboard maps...isn't having maps a major point of AAA?? The desk employee said that Snowbirds wiped them out. Are snowbirds new to Florida...no...so shouldn't they prepare & order accordingly? I had to go to Barnes & Noble to spend $10 on a map. Sure am glad I paid for that AAA membership!
The employee gave me tips on a route to consider..but other than that, my trip to the store was a waste of time.
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June 2024 by marianne chiarella
I tried to get a quote from Ryan J. of AAA Home & Auto Insurance Naples, FL for my mother's condo contents. He didn't return calls, made me wait for weeks to connect. Then when he did finally communicate, he didn't recall any of our previous conversations and refused to even give me an estimate. Do not use Ryan J. unless you want to be disappointed and disrespected.
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June 2024 by Deborah winter
Andreas was a hero yesterday! After three calls to AAA a person who coordinated everything had Andreas find us which was a huge relief. He is very personable and saved the day for us
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May 2024 by Enrico Scalvini
Efficient and friendly.
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May 2024 by C C
Worst insurance. Refuse to answer policy holders for months on end
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April 2024 by Annie Fuste
AAA Services were horrible. From calling and speaking to a rude service representative to The locksmith that showed up that gave no information before he showed up to make some keys on my vehicle. Dealing with AAA has gotten to be not worth the effort!!
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March 2024 by Aaron Miller
Nice place
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March 2024 by Kristen Buck
Worst experience ever with Karl M. He prepared an insurance quote, wasn’t able to answer questions about the policy (I.e., surplus charge), spoke as if he was doing me a favor, sent my check in to the insurance company even though I asked him not to as I was trying to perform more diligence, and then sent a rude and unprofessional email to me. Save yourself time and go elsewhere!!! #rude
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March 2024 by Beth Patz
I have been a member for almost 50 years and have never had a worse experience than at this branch. The most unprofessional, inept bunch ever. I have ordered many triptiks and maps, but this one tops them all . After spending a 1/2 hour on the phone , driving 40 min to this location and another hour in person, detailing my proposed trip to the totally disinterested agent, I received the most horrendous example of a triptik I've ever seen. Three remade triptiks later, ii lost my patience and left. If I was not somewhat familiar with my route, I would become hopelessly lost if using what I finally received as my guide. She literally threw the final remake on the counter at me! I have spoken with several other friends who have had similar experiences here, so I am not alone. Stay away..far away from this branch!!!!! I literally had to call my local branch office, 1500 miles away to order a new one and have it shipped to me. AAA...please retrain or replace these people!!! You're better than this!!!!
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March 2024 by Info Loan
The hours wasted on the phone and in person waiting for their reps and service personnel to respond make this membership extremely unpleasant. I'm not sure if it's incompetence or plain effort to annoy the customer to such anextent that we give up and fix it a different way. Aweful service is an understatement
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February 2024 by Alessandro Vallacchi
Great experience! Best service!
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January 2024 by marilyn masaitis
Great service! Prompt. The techniciansWe're super through, informative and friendly.
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January 2024 by Nancy Bagnall
Was told that it would be an hour wait but had to wait over 4 hours N
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January 2024 by Ted Zako
Friendly and efficient
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January 2024 by Brett Bolon
God awful service. Messed up the car, then advised me to go to an authorized mechanic to fix their mistake, at an hourly rate. Awesome.
