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December 2023 by Tyler Jones
This place doesn't answer phone calls at all!
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December 2023 by Don M.
Service department took an entire day to pull a code and do nothing else. Then told me it was 6,000 to fix it, No thank you . Reset the code an the problem never returned.
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December 2023 by Phil H.
Worst service department that I have ever had to deal with. No one will answer their phone or return calls and they never seem to have a clue about anything.
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October 2023 by Trish O.
I would give ZERO stars if that were an option. I bought a 2015 Ford F150 there 2 years ago because of their "Forever Warranty" they are liars and thieves. I e had my truck there 4 times for the SAME problem - still isn't fixed properly - no loaner while they have it and the diagnostic fees are getting out of control when you have to keep going back for the same thing. Do yourself a favor and steer clear.
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October 2023 by Around Florida And Beyond B.
So I went to Prestige about two weeks ago for an oil change and to have some warranty stuff looked at. At first things seemed good, service writer called me when the car was ready (That has never happened at Prestige). She told me that the seat cover wasn't covered by warranty but she ordered the other stuff warranty/recall. I said that is ok, but I need a price on the seat cover as I was going to need to replace it anyways. I also called Ford corporate for help considering the car was just out of warranty (That is a different story entirely). Well at this point both Ford and I are needing the price of that part to be installed. I went to pick up my car and the keys were not with the cashier. I was told that I needed to track things down. Finally got my car after about 20-20 minutes. When I get home I look at my paperwork and saw that they had done a multi point inspection (MPI). I was looking this over and saw that they rotated my tires, checked my brakes, checked the trans fluid, and the power steering fluid. They also recommended an air filter and cabin air filter. Funny because I asked for only an oil change and when they asked me about doing the world, I said no (That includes the rotation and everything). Its also very funny that my vehicle has electronic power steering, the trans level stick is on the side of the trans housing, my wheel lock was in the same exact spot as I left it, which is deep in a cubby. My cabin air filter was replaced with a K&N use days before and the air filter (Which did need to be replaced), the housing was left unclipped. So they pencil whipped the entire thing. I called 13 times and never got through to anybody, so I drove back up there. When brought it up to the newer service manager, she told me that she was almost sure that the MPI was not mine. Fast forward to today, I asked the service writer if they had gotten a price on my seat cover. She said that she has been busy and that she thinks somebody had called and they have to do more research. it is literally just the seat cover on the bottom of the passenger seat. I am wondering what the process is and how hard it is to get a price. They say things are changing, but seems to me that it is the same old stuff. Make excuses for the employees when they screw up and make the customer feel like it's their fault. How hard is to take care f the customer, something that is seriously lost in this world. What seems to be a simple task has turned into a giant dilemma. Update: Had to drop the car off for the recalls/warranty work. Walked into the parts and lo and behold they had the part in stock. Then got a different service writer to give me the labor charge. Now I just need Ford Corporate to call me back. My first experience owning a ford, and so far not a great one. Final Update: I was called several days ago that my recall/warranty parts were in. I made my appointment for a Monday. On Tuesday we dropped my mothers truck of and asked about the prices I needed. That is the night that I left a review on Yelp, Google, and the BBB. Friday we picked up my mother's truck and dropped off my car. Monday I call and ask about my car, they call back and leave a message saying my car is ready to go. When I pick up my car, they did no work and refuse to service my car again. So I went to talk to the General Manager (also new). He could care less with what I was saying and at times had a smirk on his face. But something I did get out of the conversation was that I was blacklisted because I left a bad review. It seems that the new motto is, "We drop the ball and the customer gets upset, so we just get rid of the customer." Not once did the manager make any suggestion that they dropped the ball. I never did one thing to deserve this type of treatment. With this being the new management, I am sure that Prestige is going to go even farther downhill then before. I didn't think that was possible. The GM even said to me, if you are going to leave a bad review, why do you come back. Well, let's see, I was hoping that somethi
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October 2023 by Sven L.
I wish I could give zero stars. I called because I had a recall on my car, safety related. I was told they have the parts in stock and to drop it off about a week later for service. Dropped it off yesterday at 8:30 AM at my appointment time. Called over and over and got put on hold with no answer as to when it might be fixed. Finally at 5 o'clock. I spoke to somebody who said they would try to look at it on Monday. They told me that "just like everywhere in America we're backed up" tried calling again multiple times today and getting no response. Finally drove over there and there were three service techs just sitting around talking not answering the phone. What a joke.
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August 2023 by Peter L.
This completely unresponsive Ford Dealership is the worst I have ever encountered. They don't have any cars on the lot and the service department is terrible. We asked about an Edge and they tried to talk us into an Escape, never once told us they could get us an Edge. No one ever calls back to provide updates. The receptionist is rude and zero help. Every single service visit with them has been a frustrating experience. We are done. We take our car elsewhere for service. We are a Ford family and our next car will be a Ford but not from Prestige. I would never purchase a car from someplace like this. The sales department is likely no better than the service department and you still have the snarky receptionist. I frankly don't understand how they are still in business. They may be the closest dealership but in my opinion, it's worth the drive to find better customer service. They clearly don't seem to care about repeat business. I just bought a new Ford from another local dealership and have my vehicles serviced else where.
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August 2023 by Soledad D.
Save your time and money this place is trash so bad I drop 2 trucks for oil change at 8:30 am and try to call a couple times to find out if they were ready never got and answer Eddie the Manager from this place didn't even have the time to spoke to me I came down and try to get our trucks and they told me they weren't ready and it was 4:30 pm plus I ask to talk to Eddie the manager again and he was too busy to talk to us he was on a meeting please take this place down or replace with something better this place is horrible.
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August 2023 by Easton O.
Had a very great experience with Michael. He was able to get me to a price I liked. Very nice folks in there. Definitely would recommend.
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July 2023 by Sharon R.
Wish I could give ZERO stars. I have had the absolute worst experience since purchasing my ford truck from this dealership. They are quick to take my 10,000 down payment but will not honor ANY warranty in regards to repairs. I have been battling with the service department for weeks!! I have taken my truck up there for an engine light issue and they didn't do any the for 3 DAYS !!! I called every day for a diagnosis and was told they have t gotten to it after the Third day of not having my vehicle I requested for a service manager to contact me in regards to why my truck has been there for 3 days! I got it back and all they did was an OIL CHANGE THAT WAS STILL INDER MY WARRANTY AND THEY TRIED TO CHARGE ME FOR IT!!!! It's now going on week 4 and I still have t gotten a single call back from a supervisor I've been transferred to so many people one named John and not a single person answers. I am beyond frustrated with the lack of service I've received and I will NEVER recommend Ford to anyone in the market for a vehicle. Definitely going to be selling and going elsewhere!!!!
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June 2023 by Gilbert Garcia
Avoid this place at any cost. A few days delay is accepted, because of back order situations nowadays, but not weeks. Communication is terrible, and Prestige Collision did not reimburse extended car rental as promised.Service: Body & Trim
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June 2023 by S K.
Here's my experience. This has to be one of the most poorly run service departments I have ever been to. Middle of May I started calling trying to schedule an appointment to have my tires replaced as I had a bad leak. After no return I finally went in person. I met with Dylan he told me he'd order the tires and they'd be in the next day. I called the next morning to confirm the tires arrived. Again my call went unreturned. The next day 5/18 I again went in person as I was leaving for a long weekend and wanted the tires replaced before the drive. After arriving at the service counter I come to find out that the tires were not ordered. While I was at the counter Dylan arrived and both he and the gentleman at the counter told me the tires would be ordered and in within two days. It is now two weeks later and no tires. My calls go un responded to. I finally got a call from the manager as I've had enough of trying to reach Dylan. Come to find out again the tires are not ordered and he then directs me back to Dylan as he "the manager" can't help me. What kind of operation is this?
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May 2023 by Ozzy O.
Read my original review. Gotta continue to make this horrible dealer aware to how horrible their service is.
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April 2023 by David H.
Took my car in for an oil change and also had a nail in my tire. Of course, the nail was "too close" to the sidewall to repair, so I bought new tires; they almost needed replacing anyway. After tires installed, I'm told that "you have a problem, your rotors are the wrong size for the car." My reply was "no, it's your problem, because YOU put the rotors on 2 years ago. First they offered a discount; no way, it'll be free because Ford screwed up! Get the new rotors and pads replaced for no charge, which was great and as it should have been no charge and shouldn't have happened to begin with. Two days later and I'm having battery issues. Battery checked out good at Auto Zone, but at 36%, so not charging. Have had to jumpstart the car for the past 3 days, so off to Ford I go tomorrow to argue that one of their mechanics is a crook, because how convenient is it that suddenly my alternator goes out after the above fiasco. Their "contracted mechanics" must get paid by the job as I firmly believe that they tinkered with my car to create this new problem! Can't trust anyone nowadays.
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April 2023 by Ihosvany M.
Time wasters who will lie to get your business. Drove well over an hour to get my ideal car just to be told that it just sold as soon as I arrived. They even called to confirm that I was on my way for my scheduled appointment twice and both opportunities failed to mention the vehicle was being sold. Absolutely wasted my time and gas with no real apology or heads up. Don't give your business to liars.
