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March 2024 by D. Malecki
I can’t recommend Mail Express highly enough. If I could give ten stars I would. They offer the same services provided by UPS stores and pricing is competitive. What truly sets them apart is that they are independently owned, and the owners are focused on careful packing for shipment and customer service.I had a very bad experience shipping an antique chest with a UPS store I thought I could trust. Even though I explained it was an antique that had survived Hurricane Andrew and had personal value, the chest was put in a box with no padding of any kind without the box even being labeled fragile. Of course the chest arrived in pieces and I never was able to get a response from the UPS store owner despite multiple attempts.My experience with Mail Express couldn’t have been more different. They understood the bookcase I was shipping was not only an antique but had personal meaning for both me and my daughter. They invited me to the back to watch them pack, encouraged me to take pictures of the packing process to reassure my daughter and carefully marked the outside of the box to facilitate careful handling. The bookcase arrived quickly and with no damage of any kind. They followed up to be sure it arrived safely. They take pride in the services they provide and it certainly shows. Again, it’s the owner commitment that made the difference and I can’t recommend them highly enough. I certainly won’t ship anywhere else again.
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February 2024 by kasha: la vie en rose w
Things a good shipping center.
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November 2023 by K L Burns
Thank you so much for your help today! I went here after a not great experience at another mailing place, I explained my situation and they took their time to help me out. I really appreciate it :)
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November 2023 by Recaredo Fernández
Bob is great!!
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November 2023 by Ashish Karvé
Very helpful folks!
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October 2023 by JOE CAVAGGIONI
Lanette and Bob do a great job. Highly recommend this locally owned business. Check out the virtual address rental if you have a business.
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October 2023 by Mary Millour
Family owned and operated very friendly customer service, and the facility was so very clean! Thank you for your help
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July 2023 by Andrea Amaro
Amazing! Thank you so much for helping me international package
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July 2023 by Carly “carlyjane” Marriott
The nicest couple owns this store. They are so so so helpful and kind. I will absolutely skip going to a UPS store, and always use Mail Express for now on.
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May 2023 by Joshua Haynes
They are the best mail company I have ever had so far. love the employees !!
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March 2023 by Beth Swanson
Love these guys/gals! Excellent customer service!!! Best mail service I have experienced every time I walk in!! Highly recommend!!!
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February 2023 by PinkFlamingoFarm
One star because there isn't a lower rating.We have been box-holders at Mail Express since before it opened, over a decade ago. New owners took over last year and the service declined. This month is has become intolerable.First, we got an “overdue” notice threatening to stop our mail service, without ever getting a notice of that the renewal was due. And we were not the only ones, this happened to multiple box holders.Then they closed the store at 3pm instead of 6pm for a week due to “lack of employees”. Truth is every person they hire quits in short order—enough to know the problem isn’t with the employees. Prior owners staffed the store themselves when employees weren't available. Current owners close the store, demonstrating their total disregard for customers.And now, Amazon just notified me that they tried to deliver a package but the business was CLOSED. At 12:43PM on a business day.I dread the thought of changing our mailing address, but the way service at Mail Express is going, that will be happening soon.
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January 2023 by Victoria Rodriguez
The customer service is very poor. Choose wisely when you’re trying to mail a package.
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November 2022 by Elizabeth Douglass
Tony at Mail Express was very helpful and very courteous when I needed help with shipping. He is very knowledgeable as well! I will be back for all my shipping needs.
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May 2022 by brian rothschild
We have used this business before so when I arrived at 4:57 which they acknowledged and needed to get something out you expect it will get done.I own a retail business and we have this happen all the time and we accommodate themThe 2 people working were absolutely tufa and would stay away. After being rude I looked and them and said we will take our business elsewhere , and he looked at me and said good !Really this is what customer service is about . To much competition my friendsThe above actually happened and totally deny what the owner states. I see several negative reviews.They could of explained but we’re down right rude. I will apologize that it even happened based on your child not the way I was treated !
