Firestone Complete Auto Care in Mount Dora is a one-stop shop for vehicle needs, from standard maintenance and tires to repairs. Multiple reviews describe receiving fast, friendly, and personable service, with specific praise for the front service personnel and mechanics who maintained cleanliness. Customers report satisfaction with comprehensive services like oil changes, tire rotation, alignments, and tire sales, noting the service as good and reliable. Some recommend the store highly for its great service and expert team, stating they are very satisfied and have used it for all their auto needs since moving to the area. However, the location has received significant criticism over several years, indicating a decline in quality and trust. Repeated complaints cite being overcharged, receiving estimates for unnecessary repairs, and being presented with a laundry list of urgent services that had recently been completed elsewhere. Specific incidents include inappropriate and rude comments from staff, corporate not returning inquiries about disputed charges, and a feeling that the focus has shifted to money and profit. Several customers advise avoiding this place at all costs, having lost faith and recommending finding another local reputable mechanic. While some recent positive updates credit specific personnel with changing the culture back to being customer-focused, the overall feedback presents a mixed and inconsistent experience.
Highly recommend this location. Service mangers Chad and Kelly are worthy of your trust.
July 2024
Appointment on-time and didn't try to upsell me ANYTHING!!
June 2024
The staff is helpful and knowledgeable. The wait time is minimal and they let me know what is wrong and they give me a time frame for the repair. Each repair has been great. Volvo S60 owner:) Yes, they work on foreign cars too:)
