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June 2024 by Thresa P.
5-23-24 I am over BOA. The closest drive through I had was 11 miles from home and it just closed their drive through. This place was always busy, you can't tell me no one used it.
I have been with BOA for 20 plus years, you closed the entire branch by my house, now this. I am done. Closing all my accounts.
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May 2024 by Y P
I was in the drive through for 20 minutes. They should make customers come inside if they have multiple transactions and they only had one lane open.
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May 2024 by JESSICA MILLER
Would make this a negative star if I could! They only schedule a whole two people that have any authority to do anything on a Saturday. Doesn’t matter if you have an appointment or not, expect to wait. Unfortunately dealt with Jared a number of times who loves giving you the run around. Let’s not forget Pam, the “manager.” She sits and plays on her phone while you have an hour wait.
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February 2024 by MJ Cobb
This mount dora location refused to cash a check that was drawn on Bank of America. Pretty bad when a bank won’t even cash their own checks!! Stay away!
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December 2023 by Pablo Rodriguez
Quick and friendly attention
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August 2023 by Margie Val
In and out ATM 3 drive thru's
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July 2023 by George Steidle
Too slow!!!
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July 2023 by anish shah
The Mt. Dora location (adjacent to Lowe’s) is hands down perfect.Truly a top notch welcoming atmosphere.Very hospitable, attentive staff and extremely exceptional. Manager of the Mt. Dora location - Daniel was willing to go above and beyond to ensure I was taken care of during my most recent visit.While not every situation can be controlled and there will be clients (patrons) that aren’t going to be completely satisfied; the Mt. Dora staff puts in 110% effort 100% of the time and won’t give up until they can rectify any concerning issue that arises.
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June 2023 by Russ L.
Understaffed like everywhere lately, takes way to long when you have to go inside, yet they keep closing branches and making it harder to do business with them
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February 2023 by Jose Azuaje
About a week ago, I went to the bank to request a letter reference, once inside I look around looking for someone to ask what to do in regard the letter or to get an explanation on what to do. I sat down waiting for someone for at least 20 minutes finally one of the guys sitting in a desk stepped up and approached to the waiting area where he asked to the people waiting if we were help. Finally whe he approached to me I explained to him the reason why I was there and he replied sayin ok not a problem that’s very easy to do we will send it to you via mail and then after that another 40 minutes passed by so finally this lady that I saw walking around back and forth for an hour approached to the waiting area and saw another person who arrived with an issue with a credit card and this lady asked for this customer information and proceeded to call this person when I was there for hour and half already. I m not sure if my request was not a priority but I don’t believe that I have to wait too long to obatain a letter that’s not right, I am a customer from this bank for more than 22 years plus.Terrible customer service
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February 2023 by Rob Warren
Plenty of ATMs for making deposits and withdrawals. Friendly & helpful staff. This is a very busy branch, so there is sometimes a wait, but the quality of service is worth it.
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November 2022 by Joseph Matthews
If I could give negative stars I would, waited in line for an hour on a Saturday cause the manager lady said they could cash my check, after waiting the teller said they couldn’t, should fire her and find some adequate
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October 2022 by Terry Detwiler
The tellers at this branch are the best! They work alone and sometimes without extra help, however they are kind and professional and still treat you like you are special.I would not have the patience, they all need a raise! $$$
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July 2022 by T Detwiler
The tellers at this branch are the best! They work alone and sometimes without extra help, however they are kind and professional and still treat you like you are special.I would not have the patience, they all need a raise! $$$
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July 2022 by mike Beverly
I called them multiple times but no one ever answered the phone.
