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January 2024 by Valentina Calderon
They had bad service, I opened an account, a lady came to assist me, she asked me for all the information, my documents and then told me that she could not assist me on Wednesday, January 24, 2024 at three P.M. and she told me that she had a client at 3:15, I was waiting at 3:20 and her client never arrived and she didn't want to serve me, she told me that she couldn't serve me. Then she went to tell me that I had to leave because she couldn't help me. I could attend since I had a client to wait and I told her that there was no problem that I was going to wait even if I had her client, she insisted and that's how long it took, explaining to me that they gave her 3:40 or so and those clients never arrived, which made her I said that I felt like they didn't want to take care of me, how bad I felt. I wish I could see the camera from all that time that even tears came out of my eyes because of the bad attention they gave me. The treatment they gave me hurts because I was Latina. They gave me a bad treatment. deal I guess it was because I was Latina
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December 2023 by D M
The service was good during my initial visit. Subsequently, the managers stated they read a policy and were unable to continue to assist me with my financial transactions. It was very inconvenient and unprofessional.
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November 2023 by J
Needs a rain cover for the drive thru atm
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June 2023 by carlos gutierrez
Customer services Sucks. I been 3 hours waiting for 1 person to handle 10 people. NO RESPECT FOR CLIENTS
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April 2023 by Yomaira Cordero
This place is super unprofessional!!!!!!I arrive there and there is no one to greet you and the wait is extremely long. There are more that 10 employees just walking around and being rude. There is a line of only 4 customers and it has been one hour wait.I had to ask another client to see how to get in line and after 50 minutes ask Kurt an employee at this branch a question and he literally ignored me and kept going. This person should be fire. The disrespect it’s extreme in this branch!!!!! And the negligence it’s at its best!!!! When I arrive there was a lady at the clerk and after 40 minutes she just gave up and left because these people couldn’t help her.No one has a whole day to be just waiting at branch all day!!!!The minimum they can do it’s to let people know that this will be a 4 hours wait.I really hope corporate will see this and make changes.
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March 2023 by cecilia Alzamora
Great experience with this Monach lakes branch, eventhough they are short in personnel their fast service and communication are exceptional.
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December 2022 by Jose Martinez
ATMs are either off. Or never have money.
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October 2022 by mark b.
The drive thru atm steals money a lot several times i put money in abd it says its less put 2k in said i put 1700 in had to return all my money big scam make sure you count your money before you deposit
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April 2022 by elias DAMMOUS
Walked in manger didn’t even care to see if I was a valued customer told me that he couldn’t help me without an appointment.
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January 2022 by Bella Gonzalez
Great service all the time! The staff is friendly and welcoming! The manager helps her staff always and helps expedite wait time in the lobby to those who are waiting to be seen! The tellers are quick and efficient as well! My hat goes off to the manager and the team for staying so professional and friendly through these challenging times!
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January 2022 by Carmen de León
I needed to notarize some school documents and went on a Saturday to complete this process. Even though bank was about to close, Yanetsy Albuerne was extremely kind and helped me complete the paperwork. She was excellent!
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October 2021 by carlos romero
Never answer the phone at this location poor customer service
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June 2019 by E B
My credit score was horrible from my adolescence and I didn't have any options to put my kids under a decent roof. I didn't care if I needed to work three jobs. I desperately wanted to get a home for my kids. Mr. Carlos Hernandez not only elevated my mood, he helped me clear my credit score which resulted in me gaining a loan on my now home. He went the extra mile for me, when I showed up near closing hours, when all other bankers would have probably burned out and given me minimal help, he used the afterburners and gave me excellent service. This guy is a stud. End of story.
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May 2019 by Heriberto Valhuerdi
Visit this branch to open new account and closing account with BoA. I was greeted by Personal Banker Yanetsy Albuerne and answer all my questions and appointment was set-up to open account, also was inform for direct deposit. Very good experience. As a Banker myself for 20 years this type of customer service makes a big difference.
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January 2019 by Ashley Anderson
Not welcoming. Left after standing there unsure of where to go. I realized instead of having to figure it out, I could go to another branch where someone asks what you need and directs you to the right place.
