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January 2024 by Stephanie Baguidy
I hate to write reviews like this but I'm actually shocked by the way my nails came out after my most recent visit to this salon. I used to come to this salon religiously before the pandemic and of course things change but I decided to give them a try before the new year. I requested a gel mani and regular pedicure with a soak off. After some thought I decided to get an overlay but was later told I wouldn't be able to get the service since they did not have anyone available. COMPLETELY UNDERSTANDABLE so I decided to continue my original service. Once I was assigned a nail tech she informed me she doesn't not know how to remove the structured gel manicure on my hands (even thought it's a simple fill off). I asked was there anyone else that was available to remove it and after consulting the front desk she later told me no. I said ok let's try to work something through and she decided to put dip powder on top of my structured gel manicure. It looked a complete mess. Even the tech next to her was trying to help and she responded with "I'm only going to do what I'm comfortable with." I was furious. I have never experienced something like this before. Before COVID it didn't matter who I went to at this salon; EVERYONE was amazing. Now I don't think that same energy is there. Overall my pedicure felt like a polish change; my cuticle weren't pushed back and my toes nails were not even cleaned. I paid my tab and walked out very upset. Overall I would not recommend this location due to my experience. I truly hope they train their team to handle certain situations so this doesn't happen again.
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December 2023 by Eleanor Bentley
I been going to Nail Lounge for over 5 yrs, my technician is Jessica she is the best, she take her time, she nothing but patience and quality love her to the moon and back❤️
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December 2023 by Annia Marichal
Not good.
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August 2023 by Cyanne John McClean
My family and I have been coming here for years ( since I was in high school) and I will always come back. You absolutely need an appointment but the level of professionalism, and treatment is amazing. TY is my favorite for acrylics and everyone else is pretty great.
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July 2023 by Yuriem Jean
My fav nail place, love how they can do designs and are always fast
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July 2023 by saundra b
You have to call in and make an appointment which is a hassle.... But my nail tech is exceptional. Been going here for years. Nancy is great with natural nail care!
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July 2023 by Teresa Paul
Great place to do your nails. I’m always in and out so quickly. I’ve been coming here for years and I’ll keep coming back.
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March 2023 by Ayanna Black
It’s always a pleasure to come here my nail tech is very creative and sweet. The reception is amazing when coming to any issue to resolve. I been coming here for 2 years since I been pregnant and I enjoy coming here. I would recommend anyone to come here especially to my tech Jenny is the best!
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March 2023 by Shatria Cesar
Nail service was great but the women at the front had a very nasty unprofessional attitude. usually i’d come in and the service is great but i guess good workers are hard to find and it’s so sad that one bad apple spoiled my experience. The woman’s name was Valentina the said she was the manager and i just thought it was so awful for her to treat a costumer so rudely and she continued to find ways to be rude thought the whole service!Service: Manicure
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March 2023 by Cindy Romero
Wow. Never again will I come here. The receptionist and nail techs are so inexperienced. Never mind the fact that you call this place and they only pick up half of the time. First, the nail tech I had was sick (coughing and sneezing) and happened to be the only one without a mask on so she kept coughing on me. Second, I went to get a gel mani/pedi on my natural nails and the nail tech drilled my nails so much they became so weak I can bend them. Never in my life have I ever had nails so weak, and I’ve been doing gel for years. Within two days of getting my nails done my pinky nail broke. So naturally (seeing as I paid $100 to get them done) I went back to the nail lounge to fix it. Apparently only two people in the whole establishment are qualified to do acrylic (since my pinky nail had broken). One became free, and instead of just adding the tip to my nail (which will take literally a minute) so somebody else who was free could paint it, they had the lady take another client on who needed to do a full set. The receptionist proceeded to tell me that they can’t help me because everyone was booked. To fix ONE pinky nail that I had just gotten done days ago. Horrible horrible customer service. Never going back. Now I have to cut all of my nails so they can grow back stronger
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February 2023 by Heather Coogler
Horrible. First time here in years and won’t come back again. My appt was 11am and I was done with my pedicure and gel manicure by 11:37pm. Rushed completely the whole time. Pedicure wasn’t relaxing whatsoever and the hot towels that were wrapped on my legs were stained with some orange substance all over it while the tech had social time with another employee.Services: Pedicure
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January 2023 by Kamissa Georges
DO NOT LET JENNY DO ANY OF YOUR SERVICES. My husband and I came for 2 pedicures and a manicure. Jimmy did my husband pedicure which was great and Jenny did my mani and pedi. To begin, she was rushing the whole process. Not sure if she was having a bad day or rushing to go home but she did not make my experience pleasant at all. To add insult too injury she cuts me TWICE. After stating so she replies “ you can’t even see it “. What I expected was an apology! Totally disrespectful, my first and LAST time at this establishment.Services: Pedicure
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December 2022 by Irene Godoy
My nails are always beautiful, Brenda is Amazing! Everyone is very professional and sweet. Love this place!
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December 2022 by Steph C
Don't even bother using them they have horrible customer service. Went to the front desk to get my eyebrows done,the girl at the front desk just say we don't have any openings to have someone do your eyebrows but mind you she never looked up to see if she was speaking with a human being or an animal. I'm so disgusted when people treat other people like this. I took my money elsewhere.
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October 2022 by Nikki C.
Hey Guys Hey!! I think I might've found my forever nail home lol I love it here. It's so cute, spacious, but more importantly....CLEAN! I walked in without an appointment and was able to be seen immediately. If you're ever in a rush, this is the nail spot to go to because even though they're quick, they're efficient. Recommend
