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September 2023 by Dimitri Lopez
Every time I go or my family goes there there is something that can’t be done despite the place been always empty. It looks like a place from the 80s. It’s depressing to go there. I live across the street and prefer to drive 5 miles to a different branch just to avoid the place. Referred a friend and had the same issue ?
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September 2023 by Jader Salcedo
Horrible customer service in Miramar, was standing in line with no one infront of me for 5 mins before I was acknowledged and every time you need something or tell them something they reply with a know it all answer. I was clearly telling the teller what customer service told me to do and ofcourse they say that’s not how it works lol fire everyone at this branch 0 stars
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August 2023 by Kingston305
John Ramirez helped me get my account back open when the other managers at the Miami Beach branch couldn't. You're a stud brother! Thank you
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May 2023 by Adam Anderson
I wish there was an option for no stars. I truly wish this bank didnt take over Suntrust. This bank is unprofessional. They don't answer their phones or emails. I went in person to ask for online wire option to be set up. She took a minute and said she had to unblock it and assured me that she did so. Only for three weeks later I still can't wire out and they do NOT RESPOND to calls or emails. Don't waste your time. I will be closing my account where my business isn't valued.
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September 2022 by Mj Jadotte
Customer service was absolutely terrible. I’ve been sitting down waiting to be attended to for 20 minutes and I got frustrated and left. The employee waited until I was out the door to tell me she was also done. I wouldn’t recommend going to this location
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September 2022 by Angie Flores
Since the merger, this bank has changed for the worst. Duplicate deposits, duplicate withdraws, money disappearing, internal investigations taking more than 4 weeks. Moving money from/to checking accounts and credit cards without authorization. Transactions without descriptions. They owe me $2,000. I had to contact the Commissioner of Banks. A complaint against the bank is in progress.
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September 2022 by Marcia Wooden
Amazing location. John Ramirez here is the best
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June 2021 by Travis Rogers
Not for suntrust