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November 2023 by Apple S.
I went off the turnpike when on my way to Miami to go to this sams club to get gas because there's only one other sams club and it's west Miami. When I arrived I found out there is no gas station. I went inside to use the bathroom and it was soooo busy and packed. I had never seen such dirty bathrooms!!
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October 2023 by Marc White
They didn't have my tires in stock, but they were very professional and courteous. I would come back here for my auto needs again.Definitely don't go to Costco. They were very rude to me.
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September 2023 by Melissa C.
I had the absolute worst experience ordering from the bakery.It started off fine. I ordered three cakes in-person with a very helpful staff member a few days ago, and my order was supposed to be ready today.I tried to call before I went today to confirm that it was ready, and couldn't get anyone to answer the phone. When I got there, I still couldn't get anyone to help me. Me and a few other customers were waiting for a while and couldn't get anyone. Multiple staff members were walking around in the back. We'd ask for help, they'd look up at us, and just continue what they were doing and ignore us.When I finally got someone, sure enough, they didn't have my order. They acted like they had no clue what I was talking about, and offered no explanation, apology, or solution. When I got upset and told them I needed the order, they called a manager over. The manager asked me who I placed the order with and called that employee over. He said he remembered me, and that he didn't know what happened. They said they could make it for me now, but that they didn't have the flavor I ordered available. They said they could make it in a different flavor in 10-15 minutes, and that the manager would come back when it was done to ring me up with a discount. I didn't have a choice because I needed the cakes for an event. They didn't have it ready for like 20-25 minutes. Then I had to wait another 5-10 minutes for the manager. At this point, it had taken quite a bit of time from my day and an insane amount of frustration. There were several other frustrated bakery customers with various complaints there as well. The cakes did come out looking good (but not the right flavor), and it was not even remotely worth everything I went through to get them.A word of advice: STAY AWAY
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August 2023 by Shania M.
This Sam's is always my go to for my meat and seafood. It's always busy here so be patient with the lines and parking. I use self check out so I can get out faster. After you spend $200 in groceries definitely check out the concession. The pizza is a reward! So cheesy and always fresh.
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July 2023 by Vikas Ramachandran
Very nice employees and fast service!
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June 2023 by Brandon R.
Man, I love shopping here! They have so many cheap deals with large quantities! I purchased Pillsbury Cinnamon Rolls (32-count) for only $9.98, Breaded Mozzarella Sticks (72-count) for only $13.28, Fruity Snacks (100-count) for only $8.98, Gushers (42-count) for only $13.98, and Franks in a Blanket (48-count) for only $12.98! They also have yummy sushi rolls! I bought a California Crunch Roll (15 pieces) for only 7.98 and a California Combo Sushi Roll (20 pieces) for only 9.98!The customer service here is remarkable! I accidentally purchased Honey Nut Cheerios thinking they were the cereal bar variant and tried returning them, but they refunded me and let me keep them instead! I also bought their Italian Style Beef Meatballs, but I didn't like them, so I went to return them during their early shopping hours and they gave me a refund!Their bakery section is simply addicting! They have butter cinnamon rolls, tuxedo bar cakes with chocolate mousse, iced brownies, assorted caramel-dipped apples, and more! Once in a while, I love to surprise my coworkers with one of their bakery confections!There is no reason why you should NOT be using the Scan & Go app feature! You can literally skip the lines by using your phone to pay for your items! You can then head straight for the exit - just have your receipt ready for an employee to check!
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April 2023 by Shaun V.
I when I placed the order I was under the impression it would be ready for pick up in the AM. I went to SAMS Club at 5PM and I saw a guy that was delivering an order to another car and I asked if he could get my order and he said I was 1 hour early. I asked if he could grab it for me and He replied that he is not supposed to do that and advised that I could come back tomorrow because it will be held for 24 hours. I get home 20 minutes later and I get a text alert that the order was ready. really!?! At 5:45PM I called the 800 number on the text and had the displeasure of speaking to Abby. I told her that I want to cancel an order and also my membership. She asked why I wanted to cancel my membership and order. When I explained the entire story she immediately transferred me to membership retention. W/o any other discussion, empathy or customer service Wendy, from membership retention came on the phone and of course Abby did not explain anything. I had to repeat myself again. At the end of the day I will never shop at SAMS club nor would I recommend SAMS Club to anyone EVER! Customer experience is not a focus. I will continue to shop at Costco as they value their customers and are professionals.
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April 2023 by D J
Steven was doing the work of two people, working the counter then running back to do the tire service,although he did a good job coodos to Steven but what happened to the seating area for those that are waiting. I understand COVID but now we are almost back to normal at least a couple seats. If one has to wait 1/2 to 2hrs waiting, who wants to be walking around all that time? Think of the older clientel.
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March 2023 by Justin P.
This is the worst Sam's club on earth. If I could give it zero stars I would. DO NOT GO HERE!I mistakenly placed a pickup order from this store and expected it would be cancelled after the 24hrs. Well six days later it still hadn't been cancelled and I hadn't been issued a refund. I tried calling the store about a dozen times but the phone for the member service desk just rings and rings and rings. I'm talking 5-6 minutes of ringing with no one answering. I even went on the app, said I was at the store, put in a space number just hoping someone from the store would call me when the space was empty or it wasn't me picking up (they're suppose to ask for ID). Surprise surprise, they didn't and the order was marked as "picked up". How? Who picked up the order? Cuz it sure as hell wasn't me! Finally after multiple calls into Sam's Club corporate I was able to get a refund.
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March 2023 by Kristina Smith
According to Google, Sam’s Club Tire opens at 8 am.Sheldon, the tire manager said I have a 10 o’clock card. Confused, I asked what he was talking about. He repeated that I had a 10 o’clock card; like I’m supposed to know what that means. Apparently I can upgrade so that I can come into the tire center at 8 o’clock.There was absolutely nothing going on in the tire center. So instead of taking the nail out of my tire, they decided that I would have to wait until 10. (or, I could upgrade my membership)Instead of considering all members as a priority. They would rather wait two hours do absolutely nothing get paid by Sam’s to wait in the hopes that a Premier member would walk in. So they’re going to sit and take money from the company and do absolutely nothing. To top it off, I asked Sheldon if I could make an appointment for 10. He said no.After further consideration, I decided to upgrade my membership so we can get this over with.Once my tires were fixed, I canceled my membership and received a full refund. Sam’s can thank Sheldon for the lost membership.Costco’s will have all my business from here on out. Not to mention Costco carries more premium foods and not all the junk food that Sam’s Club carries.
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July 2022 by Julie D.
Nice selection of everything we needed. Restrooms were clean. We also had lunch. Pizza was fresh and good. No churros or pretzels, that was a bummer.
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March 2022 by Moris L. Uhler
Worst Sam's that I have visited. No chickens available at 1PM and none being cooked. Short with staff. Half of the self checkout working.
