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May 2024 by Miguel Muñoz
I asked for a debit card and they sent me an ATM card
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April 2024 by Magda Swider
It is always a good experience when Hanna Rodríguez from Citibank in Miramar assists me, with a lot of professionalism and a smile. Thank you very much for having her?
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March 2024 by Comunicacion
Excellent attention.
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February 2024 by Allen Tsai
Recently I made 15+ calls and 5+ visits trying to get our CDs renewed and still not yet done. This bank would automatically renew your no-penalty CD into penalty CD. Scary and not respected.If you are not a millionaire, don't go.If you don't believe what I said, go enjoy their terrible put-on-hold call waiting and lagging response.The above was posted 2wks ago. I emailed Customer.Help as instructed and was told they are escalating the concernt... but after waiting&waiting for 2wks, they are not seriously trying to help anything yet...
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February 2024 by gladys Lopez
I would like to alert the entire community that uses CITIBANK services. I was a victim of bank fraud through the ZELLE platform, which I did not carry out. I went to the CITIBANK branch immediately upon realizing the fraud to inform them and also proceeded to file a report with the police.After doing the corresponding procedures and following all the procedures, the entity has refused to return the stolen money to me, they even recommended that I contact the people who stole the money from my account, which is absurd on the part of CITIBANK and is a indicative that this banking unit does not deserve the trust of those of us who have believed that this bank is a safe place to keep our money.It is important to note that we have been account holders at Citibank for over 8 years, which is why I feel totally disappointed in the treatment they have given my case. I think that CITIBANK has not been reciprocal with me as a client of so many years.We have a relationship in Bank of America, from where we transact for daily expenses and debit or credit Zelle only between known individuals like family members. We were victims of fraud in Bank of America as well, with unrecognized debit too. We filed Police reports to open investigation for both Bank of America and Citibank. Investigation at Bank of America resulted in our favor, there were impostors that hacked my email and account information. Bank of America returned our funds.I do not recommend anyone use the services of this bank due to the lack of seriousness with which they treat customers.
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February 2024 by Jasmin Branger
Great customer service. Hannah is very friendly and helpful.
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February 2024 by CP
Excellent attention.
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February 2024 by Paula Liu
The bank staff are absolutely the best. They are professional, friendly and always go out of their ways to help clients.
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February 2024 by Open House
I can only say Jonathan Smith employee at the Miramar center is probably the only person in Citibank that has high customer service morals, I came in very upset as always with Citibank as I just hung up with another rude employee, and he open my savings account as we talked as friends would, I felt at ease and comfortable and content with his professionalism and attention to my banking issues. The only employee that I encountered in over two years and Citi should see why, but I bet they don't even care because I spoke with a concierge and he is not even professional, so really who is the example well my gosh an employee (Jonathan thank you for existing in Citi bank, I'll stop by and say hello sometime soon. Again thanks you sir. ?
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February 2024 by Kenia Natasha Montenegro Rojas
I always visit this branch and I can only say that the staff is always very friendly and willing to solve any problem, Hanny Rodríguez always receives me with a good attitude (he mentioned it because not in all the places that you go as a customer you receive a good attitude from the workers) the headquarters is always clean and the ATMs always work.
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January 2024 by Maria Emilia Tizzano
Very good service, very cordial
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December 2023 by Nataly Ponce
Worse experience ever at this branch . Employees clearly are unhappy ! Walked in to open a new acct and was given excuses as to why i should come back Monday . He even told me he was booked for the day and could not open acct!!! Wanna know the reason ?? Due to a utility bill that he said he could not print for me . And for me to come back monday , ima be honest i felt discriminated. As i left this branch went to another one and opened acct and was HELPED . They actually printed out the bill for me and told me they did not understand why i was treated that way Turns out clerk at this Miramar branch did not wanna do his job and did not care to help . This branch was empty!! Yet he said he was completely booked
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December 2023 by Pablo Beltrachini
Excellent attention from María Corina and Hanny
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December 2023 by Kaly Fong
Worse BRANCH in all US.
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October 2023 by Gustavo Piedrahita
Citibank has no clear rules, and it depends on the branch workers' mood. Opening a new account here is not a good idea. So OE employees see this as a nightmare and offer all the excuses to avoid it. Referral fees to invite new consumers apply depending on the employee criteria, and they avoid applying these incentives for no valid reason. Bottom line: find another bank; maybe a virtual bank like Sofi will always be easier, simpler, and more valuable.
