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March 2024 by donnevia peters
Just left from here I'm a business client . This is about the lady with the red hair and black glasses ,she needs to be fired... has the worst attitude an has no professionalism what's so ever... the bank manager needs to solve this issue . This isn't the first time having to deal with this woman... she is rude, lack the proper training as far as account relations an she profiles you....
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March 2024 by Alex Stink
Went inside to change my account type because they started charging me fees. Three people at the front desk doing nothing, yet told me to make an appointment, that the banker just started working. Will be closing all my accounts with them and going to TD Bank
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February 2024 by Jose Archila
needed document notarized rep looked for excuses not to do it. Never go into to the bank but the one time i go in (in years the are usless)
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February 2024 by William Ponderosa
So bad than even the customer service rep and the manager said I understand if you go to Chase. The best marketing tool other banks have is just how horrible BOFA is.
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December 2023 by SMLR
They have THE WORST CUSTOMER SERVICE EVER
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December 2023 by Suzana Jankuloska
They called to cancel my appointment last minute or they told me to go and be patient whenever they have the time to serve me.. Making the anointment is to get things done in the time THEY offered they are available.. but they don't appreciate client's time. No wonder they have bad rating, the management of this bank is simply terrible and disrespectful to their clients....
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November 2023 by Widlyne Fils-aime
They are a very bad customer service over there, for what the lady working at the Bank did to me today, I'm very upset.?????
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September 2023 by V B M
Absolutely no customer service. 3rd time coming here and it's the same . 1st time to collect foreign exchange. Vault broken. 2nd time computer broken. No blameless apologize just excuses. OMG
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September 2023 by luis rosario
The manager or supervisor very unprofessional. Please, management 1011- Don't talk about the customer with other employees in front of the customer assuming that the customer don't speak English2- if someone of.ur team already figured out away to solve the problem, congrat him/her don't feel hurt because was not you who came with a solution.3- if you get caught in situation #1 just apologize be humble don't try to explain your behavior. Deescalete the situation.
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September 2022 by Maurice Sikes
I wish I could give them zero stars. The customer was the worse I've experience ever. I felt like I was bothering the lady by asking for my money. Money was thrown at me, rude sarcastic comments and just unprofessional. I didn't get her name but honestly after seeing how they treated me, just get rid of the entire staff and close the branch altogether!!!!
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January 2022 by Gustavo Ordonez
The branch is closed and they did not update the hours on Google. Waste of time unfortunately
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January 2022 by Pedro L. Velar
Customer Service was excellent, had to wait but the staff kept me informed through my wait.
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December 2021 by Rennee G
Would give zero stars if I could. This branch makes BOA look like a joke, they’re staff is extremely unknowledgeable and not helpful.
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November 2021 by jean daniel
Went to this location for a simple deposit. when i went in, there was one customer ahead of me. 30 minutes later i was still waiting. I was with my granddaughter was who had become very restless and agitated. one of the customers even tried to get the manager to help me, and was told there was only one teller available. I'm usually pretty reserved but i did tell the teller they shouldn't be opened if the can't accommodate their customers.
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September 2021 by Storm Perez
As you can see on the other comments stay away. I had a horrible experience, I was the only customer in this bank at one point and they told me I need a appointment. Seems like they don’t want to work stay away from this location.
