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October 2024 by Rosa L. O.
I'm writing to express my dissatisfaction with a recent experience at your repair center following a rear-end collision. Upon arriving to leave my car for repairs, I encountered a situation that left me quite frustrated.
The damage included a detached rear windshield, which was not covered in my insurance claim. During my visit, the insurance agent consulted with the receptionist Diana about whether the windshield had come off due to the impact. However, I felt it was inappropriate for her to provide an opinion on a fact that had already been established at the time of the accident.
When I expressed my discomfort, the center adjuster Juan intervened and communicated with the insurance agent, affirming that the windshield had likely detached during the collision. However, when I later returned to request a rental car, I raised my concerns with the receptionist and others present. Instead of addressing my issues professionally, the manager on duty defended the receptionist and responded rudely, suggesting I take my business elsewhere if I was unhappy.
This experience has led me to reconsider my choice of repair center. I believe that effective communication and customer service are essential in this industry, and I hope that steps will be taken to improve these aspects. Thank you for your attention to this matter. RO
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October 2024 by Ivan Cardenas
They talk little and work hard enough to keep their customers satisfied.
Thanks
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October 2024 by Johnny Mullin
Fantastic Job! I highly recommend.
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October 2024 by Christopher Wydra
The entire shop is professional and kind. Great experience. If i have to use them again i will.
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October 2024 by Dahlia Harrison
Carstar....The name says it all. You guys are professional, accommodating and pleasant. Your service was quick. You explain to me what you are going to do and you did it and MUCH more. Thanks a million.
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October 2024 by Luis
The customer service and workmanship is second to none. I have taken over 12 vehicles to this shop and would recommend it 10 or 10 times. Best in the business.
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October 2024 by marc louis
Excellent service car looked like nothing happened after repairs
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October 2024 by Tierra
If I can give this company 10 stars ⭐️ I would. Very professional, courteous, and helpful staff. I’m extremely satisfied with the repair and overall service received. I’ll definitely refer this company to everyone.
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October 2024 by Frances Markowitz
They did an excellent job on my car
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October 2024 by Tatiana Ivanova
Great service, very friendly and professional staff.
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October 2024 by Jacqueline Cedeno
Excellent ??
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October 2024 by Jean Kehl
Everyone was very nice and so helpful especially Diana. Thank u
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October 2024 by Juancarlos Rodriguez
Very attentive when I dropped off the jaguar. Followed up and when picked up the suv was not ready for me to drive off. Turned out the battery was too low for some functions to work. They got on it right away. Looks brand new except for some mi or details I noticed. I would give them a 4.5 stars
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October 2024 by Luis Bonetti
Excellent job.
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October 2024 by Andrea
My car’s looking so nice after being crashes. Customer service was amazing from day one, the girls of front desk were really sweet and the service providers were professional.
