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January 2024 by BB Marie
This was my first time using a storage unit. I was not really excited about the situation. Entering the building it was a little scary to be honest. My main concern is that the lights are hesitant to come on and it only lights up the hallway that you are in. You cannot see down the next hallway until you reach it. I was feeling a little uncomfortable and out of place. So I went to the front building and there, I found a lovely lady named Susan. Susan was very welcoming and helpful! She Assisted me with installing the lock , and answered alot of questions for me. The next day I received an email that my count was overdue. So I immediately called the call center. Because I had just opened my account on december twenty sixth and today was january fifth. After speaking with the call center, it was clear they were clueless on what was going on with my account. The CSR said she would have a manager call me back. At that point once again I was discouraged and decided, The best thing to do was to go to the facility and speak with Susan. I was so happy to see susan in the office waiting to assist. She was able to look up my account and verified that it was not overdue and that it was set up for automatic payments. Susan confirmed everything was fine just as I thought it was prior to being told by the call center rep the account was overdue.As with many call centers, you never get the correct information and you always have to go to the facility and see a real person. I am so thankful that Susan works at my local storage facility. She was able to assist me 2 days in a row With several different issues! And Susan also has changed my opinion about storage facilities in general!!! I think storage king should give susan a raise and have her train all of their new office managers!!
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January 2024 by celeste tompkins
They gave me excellent customer services. They had the best pricing and worked with me remotely. Storage king is the best place to you precious items.
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November 2023 by James Surrey
Was needing a quick small storage for business materials was in a hurry and Amber went above and beyond to assist me. She is the greatest ever
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November 2023 by Amber Cognevich
Great place! Love the staff. Everyone was very helpful.. If anyone is looking for a place that is clean and professional I recommend Storage King USA
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October 2023 by Kasey Valdivia (NWA)
Amber was so wonderful to work with! She was accommodating and so helpful. The facility is clean and affordable for all of our businesses extra storage needs. Thanks Amber for the great customer service. When we need a storage facility again, this will be where we come.
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September 2023 by gracie edwards
Everytime I go into the store Amber gives me great service , Always welcoming and supportive.
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September 2023 by Madison Hartman
Thank you storage king for hiring great employees. Big thank you to amber for the great customer service and support!
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August 2023 by Lynda Nanasi
I have had storage all over the country since returning to the states. And Not Only Has Miss Amber gone above and Beyond , she Truly means it when she says how May I help you with your storage needs! She will do everything to try and help you! It’s absolutely Amazing to find such a high level of customer service , in todays climate! I cannot say enough about this place and staff!!Thank you so much for all your help and being steadfast ! Honestly this girl will try and solve resolve all she can!Miss Nanasi
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August 2023 by Angie Culbreth
So far it's awesome. Customer service has been great and I love the climate controlled unit!
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June 2023 by Victoria Corvenus
I have had 2 storage units with this company. I just moved out of the Parkmore Plaza unit 213 last week. They are AMAZING!!! I have nothing but wonderful things to say about this company. They always do everything they can to help and assist to the best of their ability. I can not recommend them enough. If I ever move back, they will be my go to and I will recommend them to everyone.
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June 2023 by Stephen Smith
Staff was very helpful with providing information on unit sizes and price differences. Clean Facility. Highly Recommended!
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June 2023 by Danielle Holland
Great place to store your personal belongings very sweet and nice people
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April 2023 by Glenda Pera
Great and friendly place! Susan was so very nice and helpful and and she went above and beyond to help me. I highly recommend this place
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January 2023 by Misty Mitchell-Guille
They are super friendly, helpful and affordable. I am glad we found them and in the future need storage we will come back!
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January 2023 by Daniel McGuire
Was told that my first month was going to be 1/2 off and when I moved in and paidNobody knew anything about it very disappointing
