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January 2022 by Mollye Barrows
Kell's left my young daughter and I stranded for nearly five hours last night, waiting for help they said was coming, but was not. AAA called Kell's to respond to our call after my car broke down and the driver lied multiple times to AAA about being on the way and then lied about arriving to help us, saying we didn't respond when he arrived, not just once but twice. We were right there, where would we go?!l To make it even worse, he supposedly sent a picture of my car to AAA to back up his lies that he arrived and we didn't respond. AAA would not send me the picture so I don't know if it was legit, but if it was that makes this situation even worse because it shows Kell's took the time to come by in a vehicle other than a tow truck but didn't help, just came by long enough to get an alibi picture. What a scam and a dangerous one at that, leaving people stranded and playing games that could have put us in harm's way. Based on reviews I've read where other stranded motorists had similar experiences with Kell's, it seems Kell's picks and chooses the calls AAA sends them on, then lies and misrepresents the work the don't actually do to AAA, perhaps so they can still collect on the call without actually having to do the work or perhaps to keep their contract with AAA while not actually doing the work. I'm grateful my daughter and I had friends to help and I worry for anyone who relies on Kell's for help. They are not reliable or professional.
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December 2021 by Danielle Coleen
******WORST TOW SERVICE EVER!!!! it's now 2am. Ive been stuck on the side of a dark road since 10pm. Kells was called by AAA to tow me and I was given a 45 min window. An hour passed and no call or tow. Called AAA back and they called Kells again and their driver said 5 mins. 50 mins passed and nothing. AAA called Kells again and the driver said he was right around the corner... the driver never shower up. AAA and I both called and now no one is answering. Im now walking 2 miles and leaving my car on the side of the road and hoping its still there in the morning. TRASH COMPANY
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November 2021 by Kelly Ward
said my eat was 180 mins after 4 hrs I called to find out where they were and the dispatch said they were on the way to my vehicle then. now it's been 3 more hrs and Noone will answer the phone and I still don't have my vehicle towed!!!
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July 2021 by Josh David
Mark with Kell absolutely crushed it for us tonight. Car broke down 30 miles outside of town, he had my vehicle in front of my house within an hour. He was pleasant and informative, really appreciated him! This man needs a raise! Thanks Mark!
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November 2020 by Patricia Reed
This company is the very best. God sent David and then Robert to my rescue, and I do mean rescue. They were absolutely wonderful. I can sing their praises and recommend them very very highly. Thanks guys!!!! You will be remembered in my prayers daily. It was such a pleasure to meet you both and I’m telling all my friends how great you are.
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August 2020 by Yesucan Too
ive had two experiences with this company and without doubt can tell you that the female office manager is the nastiest woman ive ever known! The driver Robert is a real nice guy too with a real big hunk of hall monitor power and im too short disease to be somwhat cordial. neither one of these two individuals belongs in customer relations, He had made out to me that he was the manager and my complaint ends with him. in his words he owned that yard. however, let me say thi
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July 2020 by Angela Davis
Thank you, thank you, thank you! I was set up with an appointment through USAA insurance for a tow from my home to a service center. The company called ahead of time to confirm and let me know they would call when they were close. When they arrived the gentleman started my car for me, saving me a trip to the repair shop! Definitely putting them in my phone book!
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March 2020 by Kyrsten Fehl
Danny (Truck 5) gave the best service today. He was patient and understanding with us two women who knew nothing about our broken down vehicle. He took time to explain and try to help us make our experience the best he could in which he succeeded. If I have future trouble I know exactly who I’m calling. ASK FOR DANNY!!
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January 2020 by Wayne Evering
We unfortunately had to use a tow truck the 29th of December when our water pump decided to give up 134 miles from home. Robert the driver was excellent and friendly and very professional. Thankfully his truck was big enough for 3 adults and our dog! Plenty of space and comfortable especially during a torrential down pour rain storm on I-10. Got our truck to the shop and dropped us off at our house! Thank you so much for a great experience in a time of need!
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January 2020 by Pilar Williams
Showed up earlier than expected, friendly driver. took care of our car as if it was his own.
