“There was a lot of confusion. My location for pick up was changed last minute. I didn't see the change and went to my original pickup location. I didn't understand what to go for their office at first and finally seen that I was supposed to go to the orange park location. I decided to call orange park to confirm that my location has changed but when they answered the phone I was placed on hold and never answered again. I called 3 times and this was the case every time. I drove over to orange park because I didn't know what was going on. I ended up calling A1 and asking if she so had my reservation. She said yes so I went back over to Joe John's road and found the office with the help of the young lady on the phone. She confirmed she no longer had my reservation from the A1 moccasin but she still had the truck and because of my trouble she helped me out and let me have the truck still. I would go to the A1 location over the orange park location any day of the week because they were kind and answered the phone. They were understanding. It felt like a family in there and they did what they could to help me. Orange park couldn't even bother to answer the phone.”
“I am calling this U-Haul again this morning. I used them years ago, and they were excellent. I saw the ratings, which I have no idea if they were available back then, and I agree with others - great place! Thanks! See ya soon!! ??”
“There was a lot of confusion. My location for pick up was changed last minute. I didn't see the change and went to my original pickup location. I didn't understand what to go for their office at first and finally seen that I was supposed to go to the orange park location. I decided to call orange park to confirm that my location has changed but when they answered the phone I was placed on hold and never answered again. I called 3 times and this was the case every time. I drove over to orange park because I didn't know what was going on. I ended up calling A1 and asking if she so had my reservation. She said yes so I went back over to Joe John's road and found the office with the help of the young lady on the phone. She confirmed she no longer had my reservation from the A1 moccasin but she still had the truck and because of my trouble she helped me out and let me have the truck still. I would go to the A1 location over the orange park location any day of the week because they were kind and answered the phone. They were understanding. It felt like a family in there and they did what they could to help me. Orange park couldn't even bother to answer the phone.”