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March 2025 by Frank javier Santos
Worst internet company. Had a 2 years contract for 65$ monthly and they had tried to increase the price 5 times already. Least than a year with them and having more than 10 times in their stores and no one knows nothing and blame other about the problem
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March 2025 by Saul Rueda
Excellent and expeditious service
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February 2025 by Yasser Gomez
I have been a customer of that store for more than 10 years and every day the customer service lost quality in this store, I went to deliver a WiFi because the company had updated it for me, at the door there was a person in charge of collecting the equipment. When I arrived I told a girl at the door where I was coming, she told me that I had to register and wait, after almost 45 minutes of waiting, which wasn't just me waiting to deliver equipment, I went to the Sinai girl to ask her if by chance the policy had changed in the store, I'm explaining to her that I've been with them for almost 10 years and it wasn't like that before, she seems like she's new, she didn't know what I was explaining to her, but she very politely answered me, the fact It was that another saleswoman, if she knows what I am exposing, tells me in a bad way that she has the option of sending it by UPS or else she has to wait!!! , which I didn't like his answer, I just looked at it and left to send it to a UPS.
It seems to me that it was not the best answer to a question about whether the delivery policies in the store had changed, now it is not known whether it is in all xfinity stores or only in this one in particular.
I have been a customer of that store for over 10 years and every day the customer service has lost quality in this store. I went to return to wifi because the company had updated it for me. At the door there was a person in charge of collecting the equipment. When I arrived I told a girl at the door what I had come for. She told me that I had to register and wait. After almost 45 minutes of waiting, and I wasn't the only one waiting to return equipment. I went to the girl to ask her if by chance the policy had changed in the store. I explained to her that I have been with them for almost 10 years and it wasn't like that before. She seemed to be new and didn't know what I was explaining to her, but she answered me very politely. The fact was that another saleswoman, if she knows what I am explaining, told me in a bad way that she has the option of sending it by UPS or else she has to wait!!!. I didn't like her answer. I just looked at her and left to send it to UPS. I think that was not the best response to a question about whether the delivery policies in the store had changed, now I don't know if it is in all Xfinity stores or just in this particular one.
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February 2025 by Carlos Dapena
Nice store! Great staff! I felt very happy with the service that I received! The system was updating at the moment that I was there . But they were doing the best , calling to the main T- mobile office ,and everything was resolved! Thanks at Kendall T- mobile team!
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February 2025 by Lillieth Rodríguez
This branch is not trustworthy and I warn other customers to beware of these deceptive practices
I want to express my disagreement with the attention received in this branch from two dishonest people, identified as Dulce and the manager Mustapha. My only intention in going to this branch was to activate automatic payments, my two-year contract had ended. I explained clearly that I was in the process of moving and that I did not have Xfinity coverage at my new residence.
They both verified that I was already out of contract, but taking advantage of the fact that I do not speak English, they made me sign a new contract, ensuring that the document was only for authorization of automatic payments. Due to this dishonest action, at the time of my move I had to pay almost $300 to cancel service.
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February 2025 by Natalie Blanco
I am so frustrated by this experience. I'm awaiting a e sim card and the store keeps telling me 24-48 hours it will be ready and it still is not. It has been a week. I have messaged the person that helped me and have not received any responses. If I had known this would happen I would've kept my old phone service. I have to keep going to the store to ask questions about it, instead of someone reaching out to me. There is no way to call them directly as well.
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February 2025 by Roberto E. Morales
Excellent customer service by Rafael. Got all my issues resolved and more, thanks.
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February 2025 by Arnold Mcbean
Staff was professional and courteous
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January 2025 by carlos preval
Alright
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January 2025 by martha gonzalez
Excellent customer service. They helped me with all my xfinity problems in 15 minutes after spending an hour in a phone call with a representative who didn't know what she was doing.
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December 2024 by Aerin Hyacinth
Employees were very friendly and helpful, assisted with our issue as quickly as they were able to. The area is fairly uncomfortably designed though (not their fault), with far too many tall screens in the way, and most seating is backless, and not a great amount of space for busy days (like when I went). Also not their own fault, but it's in a terribly busy plaza with horrid parking, so do keep that in mind.
Re: service was great, but could certainly do without the ton of ad screens that aren't even showing anything to actually watch while you wait awhile (unfortunately).
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December 2024 by Carlos Inclan
The worst internet and the worst service that I never see
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December 2024 by K II
There are not enough words to describe how disgusted I feel with Comcast / Xfinity. I have been with them for over 15 years. I received a special promo for years and one day without notice, they took it away. I called and called their 800 number and no one helped me get the low cost for internet and basic cable. From approximately $70 per month they raised it to $130. Outrageous! I came to this Xfinity/Comcast office to hear that it was my fault for not getting yearly promotions. If they don't answer the 800 number and or when they do, they won't help you, how am I suppose to get the yearly promotions? Worse yet, new customers are getting the same internet I have for $45, but they are charging me $86. I am paying more and have been with them for over a decade. Since I am a highly known and respected community leader, I will now share my story with hundreds of thousands of people in our county, city, and state. I guess now I must find another internet provider and save hundreds per year! I feel mislead, taken advantaged of, and disrespect. Please, don't write an automated message to go and chat with one of your reps. I have wasted my time already in your chat and in person. The great thing about us the customers and our great Nation is that we can go elsewhere to obtain service.
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December 2024 by J
Xfinity as a company is the worse, from bills slowly increasing, reps canceling my account without my authorization then I’m forced to start another account were they locked me into a contact unauthorized by me! I was supposed to simply move from one home to another and after 5 hours on the phone with customer service and 4 times going to the store, they still can’t get it right. I’m a young professional that works from home and knows technology I don’t understand why it was so difficult for Xfinity to move my service from one home to another, other people must move. Hopefully customers open their eyes and see that there are other providers way better than Xfinity. I personally moved over to AT&T fiber optics and paying less for wireless internet. Good luck and leave Xfinity you’ll have a better experience with other networks
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November 2024 by Kevin
Had the pleasure of dealing with what was clearly a new employee whose whole attitude reeked of not wanting to work. Tried to hide fees with a first time install, offered no discounts and had no desire to educate the customer on what they were signing up for.
