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July 2024 by USPACKING GROUP
5 people line could take the whole day to get any service
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June 2024 by Ana Almira
The manager is very rude, she talks to clients without eye contact, I don't recommend it at all.
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April 2024 by Joan Griffin
I am proudly closing my joint account at this branch today. I could not agree more with the prior reviewers. The IGNORANCE, INEPTITUDE and INCOMPETENCE here is absolutely indescribable! It must be experienced to be believed. The staff here is so obviously incapable of the simplest of simple banking tasks that it's beyond words. By the way, DO NOT not even think of asking for management intercession because their ARROGANCE, INDIFFERENCE and APATHY will overshadow everything else by then. Good luck here ! Do yourself a favor and Google just how may federal and civil compliance cases have been brought against Wells Fargo over the last few years. And, if that doesn't convince you to go elsewhere, stop in at this branch. You've been warned !
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February 2024 by Margarita S.
They are not customer friendly and we are still waiting for camera views of an account dispute for my 80+ mother who lost her card. Dispute was opened on 1/5/24 and because they confirmed the card was used with her pin they automatically closed the case. Why can't I see the camera views? Their response was do you have a police report? I do now and I am just waiting but it is causing a lot of stress to my mother. They feel like they are doing me a favor when I call to get answers and want to protect my mother's account. If only they were proactive when her account was compromised and withdrawing money on a daily basis to the maximum amount she could withdraw. In addition, they did more activity in 3 days than she has not done in a year. Where is your fraud department? Did anyone see this activity as suspicious? No one. Do not bank here!
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January 2024 by Mery Peña
Good attention
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January 2024 by yaima zurbitu
Very bad service. Very bad attention.The new woman at the register had no idea and had no support from her colleagues. They left her alone. Only 1 register and many people waiting I asked them to open a second register and they did nothing about it, we were ignored by the people complaining about the delay in the end “A disaster” this branch!!
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November 2023 by Dylan
Go there to dispute an account fee, which was charged as a clear mistake. Talk to a representative there, who reviews everything and says yes it was a mistake, we will reverse the fee. Tells me I should upgrade my account to avoid anything like this happening again. I say sure let’s do it and upgrade the account as I do not want to have to drive down here again to come in person again. I wait for 10-15 minutes while he’s doing whatever he’s doing on his computer. Says all set and ready to go, the fee should reverse and the account was upgraded. 2 days later I get a call from the same exact guy at the bank that the fee won’t actually be reversed, ok fine I said but we upgraded the account so the fee now doesn’t apply anymore. The same guy I worked with at the bank and sat there for 15 minutes while he “upgraded my account” insists that I didn’t want to upgrade my account while I was at the branch. Now in what world could there have been any miscommunication when I clearly said to him I definitely want to upgrade the account now as I do not want to come in to this branch again to deal with this. Also if he never upgraded my account, what was he doing on the computer while I waited for 15 minutes? The entire situation just seemed so over the top ridiculous I was quite literally speechless on the phone. How could you have someone so wildly incompetent anywhere near the money of other people. Definitely do not recommend stepping foot anywhere near this branch, definitely moving banks after this…
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August 2023 by Chris
Grace was very helpful and courteous. She went the extra mile to help me find the right size safety deposit box at another branch. Thanks to people like her is why I'm still a customer of Wells Fargo.
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July 2023 by Yeny Cordero
Horrible customer service.
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June 2023 by Aaron Lauer
Banking with Wells Fargo in Miami is a nightmare. ATMs are always broken, only one teller with 10 people waiting. No concern at all for customer service. Will be switching banks soon!
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February 2023 by ozzie pradere
GARBAGE, having a financial institution background let me saw this place is a joke, tellers are not property trained to give their customers the correct information. Tried calling the branch for several hours and their coordinate customer support even tried with no success. If this is how branches represent Wells Fargo they're DOOMED !
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February 2023 by Christian Castano
Grace was very helpful and courteous. She went the extra mile to help me find the right size safety deposit box at another branch. Thanks to people like her is why I'm still a customer of Wells Fargo.
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August 2022 by Gladys
This is the worst Wellsfargo branch I have ever been to. There are people waiting and no system to identify the order. With only 2 people ahead of me, I have been here over an hour. There are 3 empty offices but the employees are chit chatting. Let me put it this way. Their Christmas Tree is still up and it is January 18th. Nothing like the branch on Red Road and SW 9 Street. This is a poor reflection of Wellsfargo.
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March 2022 by Dionne Williams
The worst service ever at this location
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January 2022 by Gladys Sola
This is the worst Wellsfargo branch I have ever been to. There are people waiting and no system to identify the order. With only 2 people ahead of me, I have been here over an hour. There are 3 empty offices but the employees are chit chatting. Let me put it this way. Their Christmas Tree is still up and it is January 18th. Nothing like the branch on Red Road and SW 9 Street. This is a poor reflection of Wellsfargo.
