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July 2024 by Lourdes Curbelo
Horrible ? the wait at the bank, only 3 employees for so much queue and customer service is terrible
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June 2024 by Giselle Gomez
I was waiting for one hour and 50 minutes in order to speak to a representative to do a wire transfer. It’s ridiculous, so sad how everything has changed after Covid. No more personal attention.
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April 2024 by Jordan Suleman
Drive-thru is beyond slow. Waiting for over 20-30 min in a bank drive-thru is unacceptable. Management doesn't care about their customers. I have filed complaints on multiple occasions. Line inside is worse
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February 2024 by Osmanyabel Donates Rodríguez
They say they change money but that's a lie. I went with currencies from other countries and they didn't want to change them, not even an explanation of bad customer service and bad experience.
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February 2024 by Shalom Auto glass
There are no personnel to deal with a disaster
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November 2023 by Miguel Arbeloa
Few staff to attend
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October 2023 by Yuri Miranda
This is the worst bank in the world, I dont know if its because I'm Latin, they treat me rude and not only today this has happened to me the 2 or 3 times I've had to go to that bank.
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September 2023 by Rafael Guzman
They always have the drive thru ATM out of service, it is unacceptable that they waste customers' time.
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September 2023 by Hector antonio Gomez
VERY GOOD SERVICE FROM THE CUSTOMER SERVICE AREA THEY ARE VERY KIND WOMEN ESPECIALLY ANGELA
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August 2023 by Seth H.
Good local branch, know what they are doing and were able to help me deposit savings bonds. They look understaffed so you'll have to wait a bit...
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August 2023 by clara tariche
Very satisfied, a very nice young lady at the drive thru her name is Solange.She's what good customer service is all about, take good care of her, shes definitively an asset to the bank.GOOD JOB
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August 2023 by Dallany Nunez
Pésimo customer serviceNever come here , there is never no one can help
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August 2023 by Luisianny R.
If I could give 0 I would, even a 1 star is too much for them. What a trash location, even the manager could not help us while the branch was empty for a 5 minute service. do Not waste your time here you will not be helped.
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August 2023 by L L
After scheduling an appointment at 9am, which takes two weeks or more for that time, they tell me that the banker is not working. They didn't call to let us know.
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August 2023 by Maria Elena Medina
I put a star so I can give my opinion. But I really didn't put any. It's sad that a bank is so big and that they only have two tellers working. And also a very uncomfortable schedule for the population. . I know people who have worked there and because of the exploitation they have had to leave. It has been a shame with so many people who need to work, and also with so many clients who need their service. And they make him wait so long where a large percentage are workers and have so little time. Everything has become a disaster. I think I have to go to the bank. I hope they improve the service
