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April 2024 by JULIETA K
The worst attention you can receive. Absolute discrimination. I have been a customer of the bank for many years and one of the agents called, as Nicolás told me, was rude and inattentive, I thought I was a tourist and I told him that he needs to open an account and he told me that they did not open accounts for tourists…. I am not a tourist…. I felt discriminated against… He was rude and rude
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February 2024 by Veronica Cartwright
This branch steals from safe deposit boxes.
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December 2023 by Yanet Delgado Santos
Very professional and attentive, recommending ?
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July 2023 by Alberto Acuna Sanchez
Horrible service. The bank looks like a desert. A single representative who keeps looking at the phone in front of a client and the rest of the workers missing.There is no point in making an appointment. They play with the time and planning of the people who are so valuable in this country... What a disappointment!
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April 2023 by Suri Sanchez
Cecilia and her manager were both very rude.
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February 2023 by Irena D.
Awful customer service! Came to get a letter , working only one banker . Before me was only one person (changing name). The banker no in rush , talking to her about life (cities, dogs, kids, parents etc) for almost hr!!!!!! No comments ! Miami - everyone is chilling !After this experience different will change my bank !
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November 2022 by patricia calhoun
Extraordinary experience at this branch. Both Martin and Karen provided very professional, kind, and courteous service. Much appreciated.
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October 2022 by Sasha S.
18 teller lanes, one teller, 10 people in line. C'mon! Clearly they've shifted and traded with us customers putting more time on our plates when we have to stand in long line for a longer period of time, taking away from them having to spend money on tellers salaries.
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February 2022 by Jack Martinez
If we look back at movies from different decades, we see that people habits, expressions, and reactions are often influenced by prevailing trends, that we today might not consider. Going forward, when this decade is remembered, one of the factors that influences our everyday lives is the consumer culture of online shopping and Amazon Prime. Wells Fargo has eliminated their Propel Card (American Express) along with their secured card. The “second opportunity” checking account still comes with a soft-pull on the report and no check writing other than online bill pay. There is a component of logic because there is no overdraft. However, it does send a message of going one step towards that bank that is there to be tolerated. It is not the Capital One type bank that wants to win you over by reducing the “if” fear factor of whether you will or won’t get approved, ultimately coming across as one who “is there” for “certain” customers - e.g high credit/net worth. Perpetrating this culture are horrible rates in foreign currency exchange. Their Rewards credit card is a Hotels.com which is towards the lower end of the scale and goes against the banks branding.I’ll tell you this: they do hire STARS who compensate for these challenges and I want to thank Janet and Karen for taking world-class care of me at their branch. These are truly WOW professionals. If not for them, the rating would be much lower. Wells hires them so that it is easier to not get angry at a person and find difference with the bank. These are the people that take the blows for the banking giant. The sad thing is that this bank has a LOT going for it. There is no need for this approach. If they were a little more consumer friendly, they’d be more present in the average household. As a consumer, I saw so much that I will stick with them, and give them a shot. Thanks Janet & Karen!!!
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January 2022 by Emily D.
ATM doesn't work and they only let one person in at a time go in... The bank employee is not friendly and when you ask him he mumbles to you.... At least put a sign or something so people know to make the line and that your system is down.
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September 2021 by Memelandia Xd
Terrible service. I got there at 9:20am and 2 agents with clients. The one in the front took my information but for some reason he wasn’t able to open the account I needed it so I had to wait for Valentin like for 30 minutes. How the one in the front wasn’t able to assist me? I came back 2 hours later at 11:45am and same thing, no clients and no agents available. Is this a joke?
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September 2021 by Lise Juste
Went there this morning and entered the teller line. There was one person at the teller window who seemed to be processing a large transaction. Another teller advised that someone would be with me shortly and then she promptly went to lunch. I could see another teller whose lunch was just delivered standing in a little hallway to the left of the teller line talking with another employee. 10 minutes later, I am still the only person in line and no other teller has come to take a window. I left without making my deposit. Funny thing is that by the time I left it was 12:03 pm, a normally busy time. I think I will start going to the new branch on Biscayne Blvd. The Flagler branch used to be very good but since the pandemic it has gone down hill in terms of service. Now, I have to return to the bank before 5:00Pm to make the deposit I tried to do earlier.
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May 2021 by Porsche Moultrie
I wish I could give ZERO stars. I have been banking with Wells Fargo for almost a decade and I have NEVER experienced customer service so horrible. I made an appointment to meet with a banker and open a business account but when I got there I was told to wait. There were 2 bankers and the MANAGER standing around talking. They were NOT helping anyone. I waited 20 minutes while they stood around looking and talking. They were aware of my appointment and CHOSE not to do their job. Needless to say I changed my appointment to a different location because I refuse to do business with CHILDREN. This location needs to take a course in professionalism and customer service because I know Wells Fargo Corp. would not approve.
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May 2021 by Moe Fye
At this point I believe this branch wants negative reviews just for people not to show up. The Customer service it’s horrible and the management needs to be replaced. I had an appointment but when I showed up I was told I must be at the wrong location. After I showed my email verifying the location and time I had to wait on 3 people to decide how to handle the situation. I came back the next day and experienced the same issue but decided to take my business to a new location. I truly believe that this location needs to hire someone who cares about their job and customer service. This location had me wanting to take my business elsewhere.***** If you speaking English with the customer then start speaking Spanish in front of the customer with a co worker. That is very unprofessional to think that the customer knows or don’t know Spanish.
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March 2021 by Kim&Michael Beers
Customer service at this location is deplorable. Your business is not valued and the staff will treat you as an inconvenience.Avoid at all cost!
