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July 2025 by cesar garcia
Do not bother to go 1 hour before they close. The employee in charge of the passports paper work will dismiss you half an hour to 5:00 pm, when he doesn't disappear at 4:00 pm.
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July 2025 by Stephanie Louidor
I visited the office to submit my passport application and was met with unprofessional and discourteous behavior from Chris. Rather than offering assistance or clear instructions, Chris was dismissive, impatient, and unhelpful. When I asked questions about the application process, Chris responded with a condescending tone and made me feel as though I was being a burden. Additionally, when I attempted to clarify the required documents, Chris interrupted me repeatedly and appeared more interested in rushing me out than ensuring the process was completed correctly.
This type of customer service is not what I expect from a federal agency, especially one that deals with time-sensitive and important matters like passport applications. I understand that customer-facing roles can be stressful, but every customer deserves to be treated with respect and courtesy.
I respectfully request that this complaint be taken seriously and that appropriate action is taken to ensure other customers are not subjected to similar treatment in the future.
Thank you for your time and attention to this issue.
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August 2024 by Adlene D'Haiti
Very bad customer service and they don't have respect, they make you wait and they don't care,and I have to leave without getting the service ???,And I was with my son is autistic.and they not even care.
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August 2024 by Ilo Valdes
2:08 pm and only one person serving, a very long line, it is worrying that such an important place in this country that generates money, already has terrible, bad service
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August 2024 by girtrude
Management is very unprofessional mail is being left in the building and don’t care for the customer to try to get there mail I ask them can I get my mail from Saturday he told me no I told him but if you guys didn’t deliver have of the mail from Saturday that’s holding customer mail unwilling I don’t understand how he got this position and have no customer
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August 2024 by Michael Pharmer
Was waiting for the place to open 8:30am. Supervisor comes to locked front door at 8:30 and said sorry we have no window clerks. Come back at 9am. They need time to get to work. Get the picture? This place does s--k
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July 2024 by Jacqueline Morales
Is close, FPL PROBLEMS system down
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June 2024 by K Barker
The most rude and miserable employees. Every time I come to this place. I find that these workers have forgotten to treat customers with respect they all act annoyed to be doing there j
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June 2024 by Ana RUZ
It is the worst postal delivery service in the entire United States. Correspondence, as I have found, corresponded from my neighbors in my mailbox, in addition to the mistreatment of the public when a claim is made, and it is clear that there is little interest in helping with lost correspondence, they should be very clear that it is us with our taxes that we pay.
Their salaries. They absolutely do not deserve a single star, my lost correspondence is nothing more and nothing less than the social security card.
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May 2024 by Cae Garcia
These people just don't want to do their job. I had a package delivered to me and they just left a note with Al even knocking or bothering to knock saying that they made an attempt and they never made an attempt. I then contacted customer service and come to find out it's been at the facility this whole time. I scheduled a redelivery and nothing was delivered.
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May 2024 by Jennifer Caballero
I can only say thank you CRIST.
I went to two different locations, and the workers were not good to me. I needed to make a passport for my little baby AVRIL
Thank you Crist, he was very fast and kind to my husband and me.
USPS needs more people like him!
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April 2024 by Alexis Navarro
Thank you to Chris for his quick and efficient work! In my experience, he's the best USPS employee I've been attended by.
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April 2024 by Peter Alvarez
I see a lot of negative reviews but I must say that I had a great experience renewing passports for both my daughters. The USPS worker named Chris was a rock star. I’m always grateful for great service. Thanks Chris!
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April 2024 by Mr K
I’m beyond disappointed with the delivery service the post office has provided in this area. Incredibly! They have lost all my packages that I was expecting to receive throughout this month! Every single time the usps person delivered it to someone’s else mailbox instead. I’m so afraid now to place an online order when the usps is the carrier! This company has lost all credibility! The company should enforce more training to the delivery people!
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April 2024 by Melony Cooper
I started calling this post office since 8:55am 8/22/2024. Until 9:50am. Rings until the phone got busy. This is customer service to the area post office. Sad indeed.
