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March 2024 by Rafael Hernandez
Scammers. I was told by Amazon that I may bring my packages without any packaging what’s so ever, even other nearby UPS’ I go to with this policy take my item and bag in their own bags or boxes. The owner told me that I have to pay for expensive shipping of each item. A shipping that was close to 40% of the cost of the super light items. I showed him the app stating no boxes of any kind required, and instead of explaining that he was not given shipping fees credits from Amazon, he just screamed at me and told me I can go somewhere else if they take my items without paying packaging. He screamed at me in front of other clients. Super disrespectful. I am going out of my way to go to farther UPS stores just because of that man.
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February 2024 by Dennis Fei
Worst UPS store. The old lady working in the store is especially rude and unknowledgeable about her work.
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February 2024 by Hellen Lakes
They are super rude, even disrespectful.
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February 2024 by Robert
No customer service at all, I’ve never experienced such rude behavior from an employee before. Asked a simple question and was given rolled eyes and attitude. I’ll ever return!
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February 2024 by Monica Angelica
The attention is not friendly
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February 2024 by Tom Diaz
Too expensive on 1 or 2 day shipping
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January 2024 by Naomi Martinez
The two older adults that work here are incredibly rude. This is my 3rd time coming here because it’s only a few minutes away from my home, but at this point I rather drive 30 minutes to another postal service location. There is no communication or even basic customer service. I would never step foot at this location again unless I want to be treated like garbage.
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December 2023 by James Goolsby
Poor customer service need more workers that’s bilingual the 2 employees that works morning shift to elderly Spanish people that’s grumpy for no reason at 11:00am on Saturday morning 12/16/23 in it’s crazy how I see the same reviews in nothing is happening to this employees hellooooo what’s going on
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December 2023 by Antonella Stelluto
This is by far the worst customer service experience I ever had at UPS. The senior couple that own and work at this location are not friendly, cooperative or knowledgeable. They will get any excuse to make you pay for the envelopes they have available at the store which range from $3.40 up to almost $5 per unit. ( 3x higher than any other place).Don’t waste your time. Find another location!
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October 2023 by Christine Sampson
This location has the rudest employees I've encountered. Especially the older guy.He barely speaks English and brushes you off. Customer service is horrible ? . I give it below zero.
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October 2023 by Buzi Wildazz
The worst customer service, both staff members are very old easily agitated and are not easy to work with never will I go to that location again and do I want my package delivered there
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October 2023 by Sarah Schmidlin
WORST CUSTOMER SERVICE I HAVE EVER DEALT WITH. Terrible delivery time and customer service. I paid for overnight shipping, and my package was delivered a week later after I called multiple times and an investigation was started. I was told I would receive a refund. That was 2 months ago now and I have yet to receive a refund. I have called the store a dozen times and been told I would be called back. I have yet to hear or receive a refund. UPS issued the refund to the store and they are refusing to give me my money.
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August 2023 by Yulia Florida
I've dropped off my Amazon returns at this location on July 28 and on August 1st tracking number says no movements, it is still there and guess they are just throwing away our packages. I had that feeling I stepped inside and saw very old people looked like they have no idea what they are doing and here I am. Please, save your money avoiding that ups store.
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July 2023 by Georgina Dubois
Jose opens ALWAYS on time at 8am! But arrives earlier than 8am. He is fast and accurate with ny many Amazon packages! Thank you, Jose!
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April 2023 by KC T
The older couple who work here are very rude and condescending. They always have a bad attitude and never seem to want to help out. I go to another one on Biscayne and they’re so much nicer.
