University Credit Union has served the University and Miami-Dade County communities for over 75 years, offering member-focused financial services through a not-for-profit, cooperative model. Governed by a volunteer Board of Directors and an Audit Committee, it operates on the principles of “Not for Profit, Not for Charity, But for Service” and “People Helping People.” The credit union is known for providing low-cost, favorable rates and financial assistance, always striving to deliver world-class member service. Members frequently praise the staff for their professionalism, kindness, and helpfulness. Many highlight staff members like Samina, Ms. Doris Garcia, Yadria Madruga, Karla Martinez, and Yadira, noting their efficiency, thorough explanations, and personalized advice on savings, investments, and financial management. Customers appreciate the friendly atmosphere, attention to detail, and the team’s dedication to making banking a positive experience. Long-term members express loyalty, citing the professionalism and compassion of the team, especially in the Coral Gables (Red Road) location, where service has consistently improved over the years. Overall, University Credit Union is recognized for its commitment to serving its members with excellent customer service, knowledgeable staff, and a community-oriented approach.
Ms. Vasquez cut into her lunch break just so she could help me out. Excellent hospitality.
December 2023
I have been a member of this Credit Union since 1982 , I was just robbed of the wallet , and lost all my cards and personal information. I reached out to Karla Vasquez , and as always was the most helpful person to assist me in the process of getting my CC requested.Honor were honor is due !!
September 2023
Vanessa was terrific, very helpfulLove these people!
