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August 2024 by Breanna Frazier
I just had a very interesting experience. The sign on the door says they close at 9pm. I came to the door at 7:46 and the doors were locked. One of the employees came to the door after a few minutes of ignoring myself and another woman who was also waiting for entry. She didn’t greet us, instead she asked “do you already know what you want?” What kind of customer service is that? If you close earlier than 9pm, change the hours on the door. This isn’t how treat customers. I’m disgusted and disappointed.
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August 2024 by Elda Martinez
I had an appointment with Eric to do my eyebrows and because I was 10 minutes late He cancelled my appointment but He took care of the next client that didn't have an appointment until 4:30. I will never come back to this place again.
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July 2024 by M Benitez
You will be able to enjoy it as soon as you walk in. Everything about beauty.
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July 2024 by Luisina Gasparoni
Excellent attention
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July 2024 by alejandra portelles
I went to this Ulta on Friday because I had made a purchase and went to return it and that purchase was made with my point which when I returned the item my points were not refunded. The manager MARIA was very rude and the situation didn’t seem to matter to her. And verbatim she told me that this DID NOT CONCERN HER and it was NOT HER PROBLEM that she did not care !!! Idk how ULTA has people like this working with them !
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July 2024 by Adriana Yesnica Gonzalez
The line to pay was very slow...there was only 1 person
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July 2024 by Marina Caputo
Prices and customer service were good
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July 2024 by BELLA DIOR
Service was excellent, everything they sell there is very good quality.
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July 2024 by Nilded Jaurena
I got an Eye stye because of the makeup removal your associate used on me. I hope you throw it away,clean properly. I went by yesterday and today I have it.
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July 2024 by Yami
Wonderful products, wonderful service, very attentive, they help you find the product you need ❤️?
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June 2024 by Lauren Morfi
The cashier was very nice and friendly; however, I cannot say the same about the older lady working at the perfume department. I have never felt more humiliated or profiled in my entire life. My friend came in from a different state and we took her to a bunch of stores to have a girls day and we just happened to stop by this Ulta. We walked around sniffing some perfumes and swatching makeup, and this older woman followed closely behind us THE ENTIRE TIME and would constantly ask us “do you need any help” and stuff of that nature. Constantly asking us and reminding us that she was there. Every 2 minutes. In fact she was following so closely behind us and watching over us so hard that she almost entirely neglected to help other people. When I tried to ask her a question, she was too busy looming over my friends and what they were doing to actually help me. When I grabbed a travel size perfume to pay for it, she asked me SEVERAL TIMES if she could bring that up to customer service so I could pay for it when I was literally on my way to the cashier to pay for it. I come from an immigrant family and we worked very hard to get to where we are today, so it was infuriating to be treated like some broke thief. Safe to say I will not be visiting this Ulta again.
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June 2024 by Norelys Zambrano
Whatever you are looking for you will find it here, quality products and good customer service.
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June 2024 by Fernanda Garcia
Excellent place to buy makeup, but there are products that are not on the hanger, they should put product
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June 2024 by Jackie Colmenares
I honestly don’t even know where to start with this review, so here goes nothing. I have never in my life felt racially profiled even though I have brown skin and curly hair, luckily it is very common in Miami. I booked an appointment with Loida P. for 6:30 PM. My hair is naturally curly and a bit frizzy but I didn’t think someone advertised as a “Master stylist” would have such an issue, as I had done my hair with “Master stylist” Maria C. Just a few days before on May 11th for Mother’s Day and she seemed at the time completely unfazed. I thought she was sweet and decided to come back to this Ulta salon for its “good customer service” Ha! Well immediately after sitting in the chair Loida tells me there is an up charge of $20 for “hair length.” I told her I have visited the salon several times including 2 weeks ago with Maria C. who was styling someone’s hair right next to us and that I’m not willing to pay the extra $20 as I have always been charged the $34 and $54 was not in my budget, I thanked her and attempted to stand up and leave and she then said not to worry, that she saw I was charged $34 with Maria previously and that she would not up charge me, this time. She then turns to Maria and says “remember her she did her hair with you last time?” Maria says something like “oh” and that’s all. Loida begins to do my hair and excuses herself for attempting to up charge me and says that it is a new Ulta policy and that before they didn’t charge additional for hair length but they do now (I still do not see that policy ANYWHERE). I say it’s okay and apologize as I usually blow dry my hair before getting it straightened but I did not have time today so my hair is in its natural state. She continues to do half of my hair taking breaks in between to go to the back room and gossip, I imagine. She comes back out and says to me “Maria C. says you used a coupon last time and that she would not do your hair for $34.” That is where I really became offended as I live next to the Ulta in Kendall and just drove 30 minutes to this Ulta in Flagler based on my prior experience with “Master Stylist Maria C.” I tell her I did not even know coupons could be applied at the salon and that I have NEVER used a coupon to style my hair, she had mentioned previously that she saw I paid $34 with Maria so why is she now trying to make up that I used a coupon? At this point I wish Loida would have just let me leave rather than do my hair and make me feel like I am not a worthy customer and she is just doing me a favor. To top it all off, then out of the room she kept going to and forth from while I was waiting with half my hair done, out comes “Master Stylist Raul R.” And says (as he is walking away) “OH HER HAIR IS LONG SHE IS PAYING $20 EXTRA RIGHT.” He does not even look at me or stop to wait for an answer. This was the breaking point for me, I felt bullied, I felt discriminated against and even harassed. I got up so fast I left my car keys and atleast they gave them back. But wow definitely NEVER coming back here, I am TRAUMATIZED.
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May 2024 by Mariela Flores Miami Realtor
Love the many options you have at Ulta
