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June 2023 by Alice Amitrano
Great service! rented the car to go from miami to key west for 3 days and the owner was very kind and accommodating! Would recommend
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May 2023 by Jair Elena Crespo Leal
Great service. Helpful staff. Rental process was swift and easy. Was able to drop off after hours without a hitch
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April 2023 by Joan Perez
Great experience with Gabriel. We needed the car for one day, within 15 minutes the car was ready. Everything was fast and easy. Will definitely use it again if we are back in Miami.
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February 2023 by Diliara Akhmetkhanova
You try to call them- no reply , but they make call you back from different phone number you didn’t even expect . We booked the car for 8 am (called them day earlier making sure they are available at 8 am), and here you go nobody was in the office at 8 ! Waste of time , thank you
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July 2022 by elizabeth dumaguin
We had a 10am reservation for a Minivan and were immediately told that the customer who had it had extended their use of the car. We were toldto come back at 12pm and the car would be ready by then. Fine, that's understandable, however wecalled the front desk at 12pm asking if the car was ready and was immediately hung up on. Seriously? It would have been courteous "no". We went downstairs to talk to the receptionist guy but was ignored. First thing he said was the customers had extended again and that was it. We asked for solutions and he simply just shrugged without saying much else. Super unprofessional that this company lets their customers extend their use of cars that already have reservations and super unprofessional how that phone call was handled. Overall do not recommend, go rent a car at the airport instead.
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April 2022 by Clara Kusnir
Outstanding customer service. Very professional and friendly staff. Always willing to help. From start to finish I enjoyed a hassle-free experience. Car rental prices very reasonable. We'll definitely use Tyrex Rent-A-Car again! Thank you!!
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March 2022 by Jonathan Vargas
Excelent service! They even helped us getting to the offices from the airport when we got lost, truly great service
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October 2021 by Adena Ruth
FRAUDS - they take your money for rental insurance, but you might not be covered. A man backed into my car, and showed me his Tyrex rental contract showing he bought rental insurance coverage. BUT, turns out the vehicle he rented was not on the insurance policy. So they DEFRAUDED HIM by taking his money, and I'm left paying for my own repairs. I'd give zero stars if I could.
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August 2021 by DON MORENO
I would have never expected such an amazing experience at a car rental branch! David was the most knowledgeable and helpful agent ever! No hidden charges and every detail explained and all possible questions answered. Believe me you wont go to any other place ever! Thank David!!!!
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April 2021 by Megan Walter
We booked our vacation rental car through Expedia using Tyrex. Although the car was fine with a few nicks and scratches, we were surprised by unexpected fees. We chose this company because it was most affordable and ended up paying an additional $85 before we could take our car. We also need to show proof of our personal car insurance with parameters >$100,000 injury coverage per person even though we paid for the optional insurance through Tyrex. The rental site office is not at the airport, it's in a nearby hotel. It took over an hour to leave with our car when though we were the only customers at that time.Also the car was given to us with a half tank and our agreement said return to full, but we handled that before we drove off.
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January 2021 by Susana Izrailova
Yosel at Tyrex has made renting a car a pleasure! Amazing costumer service, honesty, great prices! It feels like I am making arrangements with a friend rather than a rental company! Recommend this service to anyone in the Miami area!
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December 2020 by Michal Bruk
Me and my family always rent from this company. 100% recommended
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December 2020 by Lauren Connor
David with Tyrex has made renting a car a pleasure! It feels like I am making arrangements with a friend rather than a rental company! Will only use him and Tyrex when I am in the Miami area!
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October 2020 by Mendy Naparstek
Best rent company of Miami, care about the costumer satisfaction, always there to help in any way!! Highly recommend
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October 2020 by Valerie Y
I love them, great costumer service and the cars amazing conditions and good prices ??????
