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June 2024 by Abi Singh
They take forever to check in and their card system doesn’t even work.
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June 2024 by Jeff Pomeroy
If you’re going to be in Miami and are looking for a clean, inexpensive, nice location with excellent service, then the West Brickell Tru by Hilton is a great choice. Everyone was very friendly and helpful, especially Derisce at our greeting. As a rule, Tru hotels are a nice value as it is. But this location was particularly impressive. They understand what hospitality really means.Thank you to Derisce & the team!
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June 2024 by Phanie Boeking
Quite disappointed with the location you have to take an Uber for dinner
Our room was cleaned after 4 days, our bed was never made again or towels changed! I have never seen a hotel do it this way…
Basic breakfast, no pastries or hot chocolate (no longer in stock!)
Music in the elevator very loud our room was very close
Clean and quiet swimming pool
I recommend the bayside or miami beach area ?
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June 2024 by Sahifah Ansari
This hotel was extremely cute. It's built for socialization, and I wish I were staying for fun and for a longer time to enjoy and meet people in the lobby! Seems like just a cool place to hang out. The room was clean and well designed. Breakfast was good with options including whole fruit, oatmeal, pancakes, scrambled eggs, and yogurt. However, the pancake machine took too long compared to the rush of people. Things were also not stocked well like in the coffee bar which should've been taken care of before the start of breakfast. I took a star off because the valet parking was ridiculous at $35 per night and no other options.
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June 2024 by Jamie Snediker
Easy to get to Marlins Park. Clean quiet rooms. Friendly staff and free coffee 24 hrs a day. Valet is $35 a night. Room rate was reasonable.
Nearby activities: LoanDepot Park
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June 2024 by Al onazi Saad
Rooms: It great ? ?
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June 2024 by Shannon
The best hotel in Miami and Fort Lauderdale. My boyfriend and I stayed here for four nights this week. Every employee was so kind. The snacks at the front were wonderful. Breakfast we enjoyed - especially the yummy pancakes with fun toppings! Our favourite thing of all was how clean this hotel was, from top to bottom. We were booked here for four nights, then had a hotel booked in Fort Lauderdale, and another one booked in Miami closer to the airport for convenience on our way home. We had to leave both of these other hotels due to the lack of cleanliness. Tru by Hilton West Brickell really is the most amazing one. After our horrible experience at these other places, we came back to the Hilton and they welcomed us with open arms. It was a relief, seriously. If it is your first time in Miami like it was for us, don’t risk it anywhere else, come to this hotel and make the right decision the first time. Great place for kids too with a super clean pool. You will not regret staying here! The area is so nice too! About a 10 minute bus ride to the main area which is perfect. So safe and comfy in the neighbourhood. Staff really makes this place feel like a home away from home. We left calling it home, we really did. Thank you for everything ❤️
Rooms: So clean, done with detailed care. Really every single thing was spotless.
Nearby activities: Brickell Shopping Centre
Safety: Felt like a safe neighbourhood!
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June 2024 by Gonzalo Velástegui Gortaire (GonzoVG)
Positive:
- Large, comfortable and clean rooms.
- Remodeled and no longer have carpets.
Negative:
- Breakfast is repetitive, it does not vary from day to day.
- The breakfast area needs reorganization, it is chaotic and there is a long line in the bread sector. Maybe increase the number of toasters or switch to faster machines.
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June 2024 by Brandon “Belmiro” W.
This hotel embodies convenience, comfort, and cleanliness. I had the opportunity to spend the night here in preparation for the Miami swimweek fashion shows & The staff was very accommodating, friendly, and efficient. I was able to check in early which was great for my schedule & I had a pool view which overlooked the city of Miami. The rooms are contemporary/ modern themed so there are wall hooks for hanging clothes, and space under the desk to store luggage. The bathroom was quite large & the beds were comfortable. This is an excellent hotel if you need something quick and convenient and ALL of the staff was friendly and helpful. I'd definitely visit again.
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May 2024 by Poker Medic
Have stayed here twice now. Customer service has been amazing both times. Rooms are very nice with cold AC, comfortable beds, free breakfast in the morning and 24 hour coffee in the lobby. This place does have a gym and on the 3rd floor a swimming pool opened dawn til dusk. Will for sure be back. Thanks for a great stay.
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May 2024 by Irene Morales
It is a good place, recommended, excellent especially the valet parking service (Mr. José Luis the Venezuelan) how friendly, thank you very much for your service.
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May 2024 by Reidar Berntsen
Lousy breakfast. Both bread and toppings were missing. Green hotel with styrofoam plates and plastic cutlery.
Food & drinks: No bar or restaurant.
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May 2024 by Stephen Fergus-Ferrell
I recently had a very pleasant stay at this hotel. The rooms were clean and bright, with good A/C and the location is good too. Highly recommended.
Rooms: Clean with good shower. TV has Netflix and YouTube apps you can log into.
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May 2024 by Brandy Moore
Great hotel. Small rooms, but great amenities. The bed was very comfortable. The free breakfast was great. They even have a pool table in the lobby.
Rooms: Rooms are small, but they are quiet and very comfortable. Had all the amenities we needed.
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May 2024 by MARCELO RODRIGUEZ
Quiet, clean