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January 2024 by Ori K.
Go to super deal the best dealership in Miami the best car and price the service they also have car was so while buying a new car you can get your car washed
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December 2023 by Catherine Hamilton
Been with credit union for over 20 years. Customer service always helpful, willing to go far and beyond.Pleasent and patient.
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December 2023 by Betty Watson
Michael Castro is a gem and has amazing patience. Helped me with my new account. Thank you
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December 2023 by Angelo S Acosta
Amazing customer service and understanding. Very competitive rates and financial products fitting to every lifestyle and family needs.
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October 2023 by Keven Allen
I would like to thank Mya S at the north dade branch! She has good customer service and I appreciate it.
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October 2023 by A C
My husband and I was looking for a Credit Union that was warm at Greeting customers, people friendly and customer service oriented. We visited the North Dade Branch office and was greeted immediately with Courtesy. Not once did we feel lost in not knowing what to do. Upon checking in our wait in the lobby was short. We were able to sit in an office with a real person and not stand at the tellers window to open an account! Our concerns were addressed and the different choice options were explained and understood clearly. I was amazed that the young lady who opened our account and greeted us was the assistant manager, Ms. Britton. She took her time and made us feel like we belong. Thank you Ms. B and Tropical for having the perfect colleague in place. We even received our bank cards the same day! Now that’s a power move! Kudus to the teller for expeditiously assisting in wrapping up our transaction!!! The North Dade Branch Rock and the went above and beyond our expectations. Thank you
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September 2023 by Howard Dupree
Excellent Service! Shane and Maday at the North Dade Branch went above and beyond to assist me with a frustrating online and app access issue. They persevered until my issue was successfully resolved. I can't express how grateful I am for their dedication and support. I don't know what I would have done without them. Thank you for having exceptional associates like Shane and Maday.
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September 2023 by Philomina Onuigbo
Ms . Rodriguez. Magda is very polite, kind, knowledgeable and humble. She is good in her job. She truly serves the community with fairness and love. I remember the last time I met her. She was so honest truthful and faithful. She followed through with me to the end. Thank you Ms. Rodriguez. God bless and will continue to use you.
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September 2023 by Robby Cone
I’ve had Tropical Financial Credit Union for years. I’ve never had a problem with them personally, I couldn’t be happier. I get the old school vibe, they actually care. unlike the other banking institutions of today.they work with you not against you.. That Says it All
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September 2023 by Nikki Morgan
Alica Hayes was my Banker. Alica approach was amazing She was very detailed in describing the benefits of the credit union, her passion for what the establishment do for clients was heartfelt. I recommend this financial institution.
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August 2023 by Ramy Manana
It was a very good experience dealing with her, she helped me all the way ,thanks again, RAMY
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August 2023 by Mary Bridges
1st of all I have been a member of Tropical, sense 1970. My experience with Ms. Maday and Eugene was to me Exceptional. They earned to what I dub as QCS, which stands for me as Quality and Caring Service. I had a situation . I had a Q cash account with you all with a balance so I thought if I paid it off, then I redo it again. So I used money that I had to pay another bill, thinking I could use the rest of the money to get a head. But I changed how I use to pay my car loan by depositing directly into my checking account., I just paid from my other account.. but by doing that it didn’t show enough deposit. Now I’m short the money I had and still didn’t get the q cash. I was in a pickle.. That Ms Maday called Mr Eugene and suggested I try for a personal loan. Which also did not go through.. they apologized, and I told him thank you for trying and then I was there I left but before I could get into my car, Eugene call me back and said he had spoken to his supervisor and asked if it was possible for them to change my queue card back to a monthly statement instead of as a pay off which help me greatly because now all the loans, and everything did not go through I was no further behind than I was when I came in which I thought was very thoughtful and caring for them to suggest the things that they did it wasn’t just a job. They actually felt my situation and did all they could to help me. That’s why I said that they earned my QCS quality and caring award. Thank you Mayday and Eugene I will always think of how you cared enough about me to try. I just want to supervise the snow that you all are great service reps but you’re even greater people. Thank you again Mary Bridges. .
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July 2023 by Jacqueline Haygood
I had the pleasure of having Ms. My a assist me today. July 6, 2023. Ms. Mya was knowledgeable in assisting me with a difficult transfer with my accounts. Thank God Ms. Mya understood me, was professional, courtesy and. displayed absolute patience during my visit. Ms. My a made me feel very welcome and made my day. Happy to be a member of Tropical Financial Credit Union. I will be back soon to open an account for my new grandbaby.
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May 2023 by Adela Berrio
Amazing experience! Great customer services and support.I strongly recommend the service of Maday, Denis,Alicia ,y The best securityEver Mr.Wilson ?????
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May 2023 by MsWilhelmina Ford
Tropical FCU is my main Credit Union of choice because of the great service that I receive from the top management Sabastian, Briana, Denise to the well trained Cashiers.