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December 2023 by Sgo L.
been trying to contact the store for hours wasting my life this is ubsurb terrible customer service shut this store down!!!!
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December 2023 by Mirian P.
I was looking for a new laptop with certain specifications for my business and David assisted me and made a really great recommendation. I had been to another Best Buy and I had to return two laptops that did not meet my needs but when I showed David what I needed he was very helpful and knowledgeable. He knew exactly what I needed for my business. He didn't just look at what laptops he had infront of him but looked online to see what others met my needs and made sure he had on them stock. Thanks to his knowledge I was done searching. I finally got the laptop I needed for my business with the correct processor, speed, storage and even screen size. Thanks David.
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November 2023 by Mare 5.
Yesterday (11/12/23) afternoon i picked up a wonderful Insignia 43" 4K Fire Smart tv, assisted by an amazingly helpful & patient sales associate, Jadelyn. It was an early Christmas present from friends, who waited patiently while the tv was brought down from the back. Jadelyn said she knows everything there is to know about tvs, also an expert for Sony, and certainly proved that in answering all our questions & concern. She also answered questions about a 75" tv one of my friends was purchasing. iI'm an old person, haven't figured out the tv yet, it might be "above my pay grade!" but shopping at Best Buy certainly isn't, though the "signing in" was a surprise. i wish Best Buy the very best in all its endeavors, and God bless Jadelyn in her future with you!
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September 2023 by Alfred Dominguez
Nowhere to park. Lot's always full.Cashiers need to learn English and be more polite.
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August 2023 by Jennifer P.
Best Buy sold me a duct for an LG dryer that I purchased in June. The duct was installed incorrectly. I had to call Best Buy and LG and spend almost 3 hours trying to solve the problem. LG was excellent at giving me directions on how to run tests on the dryer. They determined that, through pictures I sent them, that the unit was working fine but the installation was faulty. I went in person to Best Buy and they told me they were going to charge me again for the faulty installation. I completely disagreed and I argued with them that they had done a bad job and I was not going to pay again for the bad installation they did. Finally, they told me that they were not going to charge me anything and they were going to return the money for the dryer's rigid duct that they installed incorrectly. Finally, they came to reinstall with the new duct that I had bought from Home Depot earlier. When the person from Best Buy came to reinstall the duct, he said that he came to install a new dryer, clueless about the job he was supposed to do. I had to tell him what to do and I'm not sure that they did a good job. I went back to the store to return the rigid duct from the faulty installation and they told me I couldn't return it because it was over a month since they installed it. I had to explain again the faulty installation was their fault and I wanted my money back. The cashier gave me store credit and I told him that I wanted to talk to the store manager because I did not want to buy from Best Buy ever again. The manager was very unpleasant and inconsiderate about the issue. He turned his back on me and left.Do NOT go to this Best Buy because they have terrible customer service.
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July 2023 by Vanessa Arufe
Very nice parking and it has great stores.
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June 2023 by Lee Jahnke
Tropicaire Shopping Center is just another shopping mall in the semi-urban environment of Little Havana.
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June 2023 by Anthony G.
I tried a second Best Buy for an item my brother needed. We were on a family vacation and the strap for his iwatch broke. Not sure how it broke, but it did. He wanted to have a working watch he could use while on the cruise we were going to go on the next day. I tried a different Best Buy and they had no replacement straps left. I had to walk the entire store looking for where the replacement straps were because I could not find a single employee to direct me or help me out. I finally found the area and unfortunately the only straps they had available were for girls (pink, purple) or did not fit his particular iwatch. So that was a waste of time.
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May 2023 by Michael C.
I went there recently to buy a gaming pc and I got a pc that dosent even have windows and now I have to return it. Horrible service.
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May 2023 by Warren Gaynor
Went to look at beds. Didn't buy one. I was just looking. Ask for Steve. He'll help you out and make sure you get the best bed for your money
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April 2023 by Miami Mom
Bought my mattress here. The lady was super nice and helpful.
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April 2023 by Youngs Investigative Services, Inc.
Good location with a nice selection of stores.
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March 2023 by Andrea C.
Worst place ever. I was visiting family and had to come here to get some hardware for my laptop. Wowie. A bunch of dudes just hanging around, talking to each other; no one willing to help you. This place is a mess, which is probably why it was empty when I was there. Who wants to deal with these unprofessional, uncourteous morons. You ask a question and they don't even want to look at you; you say thank you and no "you're welcome." This place should seriously be reviewed by the board members; I'm sure it's hemorrhaging money.
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February 2023 by Christina Vergho-Martinez
Best understanding staff! Love them all
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January 2023 by Brandon Leidel
This is a great place to shop. With so many stores. You can find anything that you need from groceries to high end electronics.
