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November 2023 by Robert
Really really bad service !!! Don’t do your car service here! I order 4 tires on Amazon and select the installation on this location and pay for the service online and make my appointment and they have availability for my appointment 2 weeks later and I whait and when I get to my appointment day they don’t know how to check on the system your appointment info , they don’t know if Amazon delivery the tires or not , I tell to the representative all my info and they domt care and they can’t found the order . I have to go to Amazon and give tire tire size and then he go on back and check and told me that they recibe the tires but I have to whait 2 hours becouse he have 4 cars in front of me ?! How I going to whait 2 hours if I already have my appointment 2 weeks before !? And he told me that if I can’t whait then he can put the tires on the back of my car and I can go somewhere else for the installation! How I going to go to another place if I already pay for the installation on this store , doesn’t make sense!! I call corporate to make a complaint and see if they can help me and the answer was that they short of workers and that y have to whait 2 extra hours ?. Bad company bad service bad place ! What happens is that they take people whit no appointment to make more work and more money during the day and don’t respect people whit appointment and if you don’t have all the workers then don’t approve to many orders durning the day that you can’t handle becouse of costumer make appointment is because have scheduled or more staff to do ! Note :No customer service and when the recibe the call from company the start talking to my more rude and whit more bad actitud . I will not unplod the representative name here becouse on the end I don’t want people know that you really don’t suppose to be working whit customer but if any manager or company supervisor read this later you just need to see the day and time that I’m posting this bad reviews and check on the schedule on this day and time how was in the counter (Helping) customers. First time here and last time here and including talk whit all my friend and family to advise then to not come here in any reason ! Plus I will tell my experience and my recommendations to all the follower on my social media
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November 2023 by Michael T.
Had a flat tire. Called ahead and was told to come in anytime. In and out in 5 minutes. Super friendly and reasonable pricing. My new go-to shop for car maintenance. Jose was great.
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November 2023 by Collin Ross
Been lots of times for nails in my tires. Every time Jose helps out with a real patch from the inside of the tire. These guys are legit and friendly
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October 2023 by Ryan Yates
Steering wheel kept shimmying until I did a wheel rebalance at a different shop. I went to Tire Choice once at this location and twice at a different location, and they kept moving weights around each time, and the steering wheel shimmy continued until I rebalanced with a different company. At this location, the desk person also first mysteriously lied in saying they didn't do wheel rebalances at all, until we called a different Tire Choice location that then called this location to make them do their job (with poor results)
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September 2023 by Marcos Lopez
I recently had a tire emergency in Miami Beach, and my experience took an unexpected turn, but I'd like to share the fantastic service I received at Tire Choice.As I was leaving work, I realized I had a flat tire and immediately started making calls to find a solution. Unfortunately, my first attempt at a nearby tire store left me feeling stranded. They redirected me to a neighboring gas station where the car washer offered a quick fix for a steep $40 in cash. It seemed like a shady situation, and I declined.Taking a chance, I drove to Tire Choice, arriving just 20 minutes before closing time. To my relief, I was directed to the back of the shop, where I met Leo. His immediate assistance and genuine care were like a breath of fresh air. In a world where exceptional customer service and honest businesses can be hard to find, Leo and Tire Choice truly stood out.Leo's promptness, professionalism, and willingness to assist me, even near closing time, made a significant difference in my experience. It's reassuring to know that there are businesses like Tire Choice that prioritize their customers' well-being.I want to emphasize the importance of good customer service and the value of choosing businesses that genuinely care about their customers. Leo and Tire Choice deserve a big shoutout for their outstanding service and integrity. If you're in need of tire assistance in Miami Beach, I highly recommend giving them a visit. You won't be disappointed!
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September 2023 by Cali L.
Great customer service I been getting for years. Ray and his time do amazing. Very close to my house. With fast wait time. Keep up the great work!! Thanks again Tire Choice!!
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September 2023 by Craig P
If I could give this store and company a -5 I would have. I had seen some positive reviews and so made a booking. Unfortunately booking confirmations mean nothing as I was then told I would need to wait 3-4 hours by an unprofessional and rude front desk person named Ray. Calling the customer service on the number only added to my frustration as Liz the call centre agent and her supervisor were both rude and unhelpful. No solutions were offered. The system is what it is and there is nothing they will do to improve their service and customer experience
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August 2023 by TRU CUTZ
Ray is the man. Great customer service always makes sure my vehicle has all its need done on time as-well as my families. His staff is also very polite and work great thank you guys !
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August 2023 by Bella E.B.
I was freaking out as a new car owner about my tire pressure and Robert was calm, quick, and reassuring! I will definitely be back for any other issues/services I need.
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August 2023 by Avi S.
over priced, tire kingdom in North Miami will treat you better and give you a better price
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July 2023 by Hannah Bellecy
SCAM SCAM SCAM do not go here!!!!!! I would give zero stars if I could. Paid $270 for a new tire, drove home not even 5 minutes away and when I went back out to my car an hour later the tire was flat. Brought it back in like they told me to and they said there was nothing they could do. Not even an hour after getting it fixed, the tire was flat. TERRIBLE service. Save your time and money and go elsewhere.
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June 2023 by Gabrielle F
Honestly the bald guy at the front desk always acts like I’m bothering him if I come in trying to give them my business.If someone is rude one time, I’ll let it slide but it’s now been twice with less than stellar customer service. I get if you’re stressed and understaffed but don’t let that frustration out on your customers.I quietly left and went to a locally owned tire and auto shop down the street and was treated infinitely better.
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June 2023 by Rivly Breus
This was a very challenging situation but I'm glad I waited and really reflected on what happened before I made a review. I as a woman don't particularly care for or care to understand anything involving mechanics or tires or cars. I was unable to explain to Mr. Roberto Martinez what I needed in order to have my neighbor change a tire. I brought my brother with me who only speaks Spanish and asked him to explain to Mr. Martinez what I needed. For some very odd reason Mr. Martinez did not want to communicate in Spanish. I am unsure if this was a case where he was feeling a sense of superiority or inferiority. I knew that he spoke Spanish because I heard him speaking Spanish with the the painter in the shop who happened to be Cuban.The actual issue I had was taken care of. Roberto's customer service was definitely questionable in that particular interaction.
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June 2023 by Kelly Peraza
Really bad customer service and outrageous prices. They don't even try to work with their customers. No wonder the store was empty on a Saturday. Don't go there, that's my advice.
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June 2023 by Robert Gerringer
Came in with a flat right before work and they got right to me and had the tire changed in 15 minutes. Ask for Rick or Chuey ! Gracias por todo
