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February 2024 by Alfonsina Inés Ogando Medina
DIETER AND JOSH great customer service they both gave me amazing attention and very informative
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February 2024 by Ana Isabel García Díaz (Nina)
I HAVE BEEN CHEATED!! I just arrived in the country and went to buy a phone and I didn't want the new line offer because I already had a line and I didn't want to be paying for one that I didn't need. At that moment I noticed a little insistence from the manager and the girl that I buy the line, but I didn't want to. Then the girl leaves the store with the phone and a watch, and tells me that the manager is sorry that I don't leave with something free and tells me that T-mobil is giving me the watch, while I was setting up my cell phone several times I asked if I didn't have You really pay nothing for the watch. And the girl told me NO and we didn't talk anymore about that watch. Time passes and the bill arrives saying that I owe a line and payment for the watch. I call costumer service and they tell me that the watch has a promotion that the girl never told me about because otherwise I would never have accepted it, it consists of me paying for the line and not the watch, but they still charged me for both things, and I can no longer return it because I only have 14 days to do so, and now I am paying for a watch that I DID NOT WANT. I can't do anything anymore, I just leave this comment so that you don't fall for these deceptive commercial practices and it's better to spend your money at another store. GreetingsI was scammed!! I just arrived in the country and went to buy a phone. I declined the offer for a new line since I already had one and didn't want to pay for an unnecessary one. The manager and the saleswoman insisted a bit, but I refused. Then, the saleswoman came back with the phone and a watch, claiming the manager wanted to give me the watch for free. While setting up the phone, I repeatedly asked if there were any charges for the watch, and she assured me there weren't. However, I later received a bill for a new line and the watch. When I called customer service, they mentioned a promotion for the watch that was never communicated to me. Now, I'm stuck paying for a watch I never wanted. I can't return it because the window is only 14 days. I can't do anything about it now, but I'm sharing this experience to warn others about these deceptive business practices. Better to spend your money elsewhere. Regards.
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February 2024 by Mina Lu
BE CAREFUL of these gentlemen with promotions, they are white-collar thieves
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December 2023 by Israel Jarquin
The attention was great, the speed was super good
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November 2023 by Damarys L
Pavel offers exceptional customer service, I recommend him
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September 2023 by MPD Business services Rent, Lease or Sale
They promised me if a switch ATT to Tmobile phones . my bill at ATT was $145. After i moved the bill is $275 and they dont care liers
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September 2023 by Emmanuel L
The team was great! John and Leo were very helpful !
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July 2023 by Fabiola Rojas
At the first time they looked very “helpful”; however, they messed up setting up everything in my account and were not able to fix it without me going into the store… not being able to provide the appropriate customer service even in this situation where they caused the error.
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March 2023 by Reinaldo Menendez
I’m so Glad I found the store. Had troubles in previous stores, was planning on leaving T-Mobile but because of the customer service provider today I will be staying. John was amazing patient and resourceful.
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March 2023 by Greter Hernandez
Im so Lucky yo have found this store John your the best
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March 2023 by jose rodriguez
John is the most patient man I ever met thank you and leo is a great manager assisting him with our problems
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March 2023 by Arturo Romeu
Hoffen Store with Great staff John an Leo really care about the Customer
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March 2023 by Valeria Contreras Ramírez
best tmobile squad around wouldnt go anywhere else
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March 2023 by Emilio Moyano
John was so amazing helped me with troubleshooting my phone 2 hours and we got the problem fixed thank you John
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March 2023 by Damarys Pérez
I love this store John and Leo are amazing
