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November 2023 by Ephraim Sutherland
Genuinely some of the worst customer service I have ever experienced. If you want to send your watch somewhere and have it disappear into the void without ever being able to get a word back about its status, this is the place. If you care about being able to reach them when they say to contact with questions, then don't send here. I wish I didn't have to leave this review but going on 4 emails and almost two weeks of trying to reach them, I have yet to receive any response.
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July 2023 by Henry Hernandez
Swisstime Care has been wonderful to me. I have been going to them for years now and I’ma happy client. I have trusted them with my most expensive watches to which I have affinity and they have promptly fixed the issues I’ve had every time. Swisstime is and will continue to be my go-to watch maintenance and repair company. Five stars from me! Thank you very much for services provided.
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April 2023 by Castro Under the sea
Clean and beautiful office. Left my watch looking like new!
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April 2023 by Timothy H.
Not helpful, unresponsive. They claimed to represent a German watch maker, but said they could not provide basic information. If you can find what you're looking for elsewhere, go there.
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March 2023 by David
Swiss time care has repaired and maintained two of my Alpina watches. Their service and care is second to none. I live in Memphis and have no problem sending my watches to Miami for them to work on because my pieces deserve the second to none service found at this great establishment.
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February 2023 by Alexander Koch
Easy to reach over phone and prompt with their repairs (even when the watch was under warranty so they wouldn't be making money off of the transaction)! I will definitely be returning to them for repairs in the future.
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February 2023 by Elizabeth Trujillo
We had a horrible experience. The repair they did for us is an absolute disgrace. The watch got damaged. How can you return the watch in a worse condition and not address what happened or without a reasonable explanation? I can’t believe it.
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November 2022 by Mario Latino
I do not recommend coming to this site to repair your watches at all. I have been evaluating your repair for a month and after 3 weeks I had to call to know the estimate and they lie to me that they sent an email but after that with the stupid person who I spoke, I took the authorization to repair it and after two weeks I came back and the person with whom I spoke had not done the authorization, I imagine that with excuses they do not solve anything, they should close because they do not solve anything, I would give them 0 stars for their Custumer service
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September 2022 by Mabel Johnson
My husband bought a watch online that didn’t function properly. While the watch was not covered by a warranty, the manufacturer’s website listed Swisstime Care as an authorized service center. We took the watch to Ernesto at Swisstime Care on a Monday and by Friday it was fixed…perfectly. When my husband tried to pay, Ernesto wouldn’t accept. Great People and Great Service!
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July 2022 by ERNESTO LLINAS
New watch perfectly resized. Extremely professional service. I would recommend it. Thank you!
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June 2022 by Timo Shelly
Thank you for adjusting my watch! GOD bless you hope you enjoyed the documentaries about Sodom and Gomorrah!
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December 2021 by Alexander Grille
Awesome all around! The staff at Swisstime Care Inc provided exceptional, prompt, and professional services; they even custom modified my Russian dive watches. Ernesto is very personable and truly passionate about horology. Definitely recommend and has become the go to for my family.
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July 2021 by Yesenia Moncada
Very knowledgeable
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May 2021 by E S.
This place is wonderful. They repaired my watch perfectly and everyone was very nice. I highly recommend.
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February 2021 by Lazaro Gutierrez
Ernesto was very professional and had excellent customer service. ????
