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August 2021 by Ricky Profits
I want to give great feedback to the managers Ruben and Nicolas aswell as the whole team. I have always had exceptional service and this is exactly why I recommend this T-Mobile in the Miami area 33145. Their system, customer service, and solution oriented team has been the best in all my years of having a mobile phone service. Thank you guys, you all deserve a raise - Ricky
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August 2021 by Victor Rivera
Good Service...
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July 2021 by Sergio Morales
Danny helped me switch everything from Metro to T-Mobile. Made the process easy and quick.
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February 2021 by Jhonathan Valdes
Bad customer experience at this location. Avoid ruining your day and go to a different store.Pésima experiencia en esta tienda. Evita tener un mal día y ve a otra tienda.This review has no connection whatsoever with T-Mobile as a company and its great products and service. This brand has changed the industry forever.This review is 100% about this store and more specifically its staff, not all of them. Second time here, and I experienced extremely bad customer service. First time, they added a bunch of services such as insurance that I never agreed on. T-Mobile central helped me to remove them. Second time, they didn’t want to honor a current promotion as they wanted me to add one more line when it was not necessary per the offer’s terms and conditions. T-Mobile central helped me with the order over the phone.This store really needs strong customer service training for its staff or revamping because customer satisfaction is bottom low. They don’t have good manners to talk to a customer and they don’t care about the customer experience but only about how many lines they can activate.Store is clean and modern. The issue here is the staff of the store which doesn’t represent the great customer service T-Mobile offers.Avoid having a bad time and go to another T-Mobile location where they really value your experience as a customer.
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February 2021 by Red Valor
Terrible place, they didnt help me at all! Unprofessionalism at its finest!
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January 2021 by stargirl
Terrible service at this store. Ordered an iPhone 12 Pro Max with these people and they didn’t have the 128 GB. So they ordered it through UPS. It’s been a week since UPS tried to deliver to them but the store was closed when they made their first attempt. They had to contact the company. Now they say the phone’s not their responsibility but mine, since I got to select to have it delivered to them. Had I known this wasn’t something they could control from the very beginning I would have had it delivered to myself, but they weren’t very clear on the matter. They change the due date every single time we show up. The phone has been paid for and everything. My old T-Mobile store would’ve never had this many issues. Incredible disappointment and lack of professionalism from these workers, not much else to say. Any more stories and (I really HATE to be that person) I will be suing.
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January 2021 by Y blaze
Service was great, very attentive staff... they set up my sister's phone, they transferred all her material over to the new phone, which took over 2hrs. But they did it, they were very patient with thousands upon thousands of pictures and video to transfer.... great store, thank you tmobile
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December 2020 by Carlos Silva jr
I went to three different stores from T Mobile before anybody was even willing to take their time to assist me. The Manager, the assistant manager and the store agent Alberto Literally stayed for over an hour working with me trying to solve an issue that Apple nor any other T Mobile was willing to help me with. What an amazing store what an amazing service if you need anything Mobile this is the place to go. Extremely highly recommend it. Thank you all for your service and willingness to assist a customer.
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December 2020 by Clara Jarp
I came into the store cause i was having issues with my phone and one of the managers was able to help me out without getting frustrated. He was quick, efficient and communicated everything he was doing. Its not often you come across friendly and knowledgeable staff. Service like this is so hard to come by I highly recommend this store.
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December 2020 by mario ramos
I went to buy a phone was very happy with the service I received. Thank you guys! This is my go to store now.
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March 2020 by Rand Grogg
Not friendly and everyone on the phone! What else is new?. Very nice store though.
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March 2020 by ivan ramirez
(Translated by Google) Since they changed the staff the service is great and they took care to help me with my doubts
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November 2019 by Yosvel Diaz Ojeda
(Translated by Google) Horrible service, Keep it up !!!!!!!!! They are going to run out of customers, shame on them. I was attended by a lady, who I swear that if I am a manager to this day she worked at Sprint, she has no desire for any kind of work, much less professionalism, you say good morning and it is for pleasure. I repeat to you !!!!!!!! Keep in that way !!!!!!!!! They will be left without work. I give them -0
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November 2019 by Juan Carlos Armas Cortes
La tencion es pesima y creo que no es solo mi opinion he visto aqui en google que hay opiniones igaules a las mias creo que deberian cerrar este locas si Sprint se respeta y se les da una estrella pues no se puede dar menos llame a un telefono de Sprint me atendio un agente y no procedio la queja por no tener el id del que me atendio el senor Andres Gutierrez segun dijo aunque nadie pudo ayudar y ser positivo en ese local
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November 2019 by Yolanda Sanchez
Worst management ever. The lady tried to help me out , but when she tries to get her boss attention, he was rude and so uncooperative. Never coming back to this store again. Have me waiting for no reason.
