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December 2023 by valentina M.
the manager is super rude and misunderstanding. she did not want to accept my return and then accepted it and kept my free lotion and box that i brought from home to then tell me she's throwing it away. she was also giving me attitude and telling to be thankful for her. worst sephora EVER
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October 2023 by Nathalie Llanos Millan
Went in today for a foundation but had no idea what to pick. Kerry came up to me and offered her help and she was just amazing. I never leave reviews but I just had to for Kerry. She explained to me the different foundations and what each foundation does and offered samples of different colors so I can try it at home to make sure its perfect. I have never had anyone be so kind and genuine with me. She was so patient with everything she even numbered up the samples like whatttt. I will for sure be going back and looking for her everytime.
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September 2023 by amy
Awesome experience! Ash was very sweet :) She helped me find a great color match for my new foundation. She was patient and made sure I found everything I needed!
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July 2023 by Lily H.
I was in the area, looking around, doing touristy things. I was about to leave but decided to look in Sephora. I was with my mom and we went looking, not having anything in mind. My mom then asked a nearby worker about a face cream for her. One thing led to another and I was asking advice about products for my acne prone skin. The worker (don't know her name) provided SEVERAL helpful tips. She shared with me her experiences and advice from dermatologists, gave me products that helped her. I have been strictly using all Differin products (adapalene and benzoyl peroxide) for nearly 2 years. It helped significantly but not completely. She suggested "in beauty project keep it clean cleanser" and "tower 28 sos daily rescue facial spray" and "facial radiance pads with glycolic + lactic acids" and "superfood air-whip moisture cream by youth to the people". Hopefully I can share the results.
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July 2023 by Talitha Nasci
The workers are always lazy or act like you’re bothering them but they usually try to be helpful if you ask
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June 2023 by Caroline Richebois
No attention what so ever from the staff, no one came to offer some assistance while I was shopping for Dior make up. I needed a few products that I found on my own and purchased however far from the usual Sephora experience.
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May 2023 by Jonathan Caceres
TERRIBLE!!!!! experience has been at the store in Miami Design District. I always thought of your store as a place to relax and have fun until today. A few weeks ago I bought 3 types of SPFs ( face , body, tinted) for a trip , we cancelled the trip so I didn’t need the product . I stopped by today with the intention of purchasing / exchanging it for a body oil . One of the managers who was very rude automatically blew me off and told that I could do it because my receipt was missing the “barcode” I asked if she can manually enter in the code or information , but since she was so rude .. anything I requested was denied. I asked to speak to someone else and she was helpful and was able to accomplish the return . I didn’t even purchase the oil that I came in for because I wanted to leave this place . I think her names were Mildia and Lidia - I’m not sure but these people really need to work on customer service skills! I will never visit this location again!They truly don’t want to assist you . Remember its not what you say.. It’s how you say it .
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May 2023 by Yu Gong
The worst service I have ever been experienced!!! The employee even rolled her eyes only because I asked if any smaller size perfume available! I didn't connect her rude "service" with my Asian face at first until I saw she did the same thing to another Asian lady, but patient to a white guy! How could Sephora allow a racist work there? Shame on you!
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April 2023 by cawama
HORRIBLE customer service,I just asked for help getting the items I needed and the employee told me that she had a lot of customers to "help"(?).She said "go get the items yourself " and turn around.I went to this store to get just 4 items for my girlfriend and left empty handed because they have incompetent,disrespectful people working there.DO NOT WASTE YOUR TIME,DO NOT VISIT THIS STORE.?????
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February 2023 by Gavin S.
the old security guy is seriously creepy, I walk in there and hes immediately looking me up and down, I'm not sure if it was him checking me out or something, but it made me really uncomfortable and whenever i was looking at an item i would look over my shoulder and hes right behind me death staring me. I really didnt feel comfortable and I felt sick to my stomach. I'd consider letting him go seriously. HES SO CREEPY!!!!!
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January 2023 by Isabella Nieto
wanted to love this place because i did find a lot of sold out products in stock here but my experience was whatever. i was standing in front of the charlotte tillsbury section trying to figure out what color i was and multiple times i was swatching shades and walking to a mirror to see if it was the right one and there was a group of sales associates in the corner of the store talking and no one bothered to ask if they could help me with a color match even tho it was clear that i was indecisive. i would come again to see if there are any things in stock that are trending that are usually sold out but i would return definitely not needing to be color matched or helped individually.
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December 2022 by JeJe Simas
I love this sephora store, right at the heart of Miami and in the luxurious Miami Design District. The people are great and really tend to your needs to help you find the best product for your skin and needs trying to push a little over the budget! Have to admit I Always have a wonderful experience here.
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November 2022 by María Lihué Tula
I like this store because is peaceful and employees dont try to sell you anything. Gaby is the best employee there, I asked her for some advise and she was so nice and helpfull !The only negative thing is that as a rouge member they dont give me any sample or gift during my purchasings.
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October 2022 by Clau!!! Ruiz
Marlen bueiz was great, excellent girl, offering excellent product, really nice experience, I will back
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October 2022 by Ashley S.
Same here it was my little sis to show her Miami design district and we decided to pop in to the Sephora. All the staff was friendly and attentive we decided to purchase the new Gucci perfume which smells amazing!
