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August 2024 by Marie-Paule Lafontant
Roxana the lab tech is extremely skilled. I have difficult veins…..not for her…. I was called within 1 minute of my appointment time. Great job. I know people who are skilled, well mannered, and who value customers. Roxana is one of these people and is an asset to your organization. Kudos to you all. Keep it up.
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August 2024 by Zachary Ferrer
Terrible experience at this location unfriendly and rude staff that lie about wait times with no designated customer service representative that follow company policy
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July 2024 by Chris Rodriguez
Tried dropping off a 24 hour urine collection and was told I needed an appointment. I had tried to schedule one earlier but the only available were the following Thursday after my doctor's appointment (8 days as of this review). This surprised me because I had dropped off a sample without an appointment before. So far I've waited 2 hours with my sample on the floor. It's not refrigerated so hopefully this doesn't affect the results. Quest needs to rework how they handle drop offs.
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July 2024 by Andrew Hernandez
Only come with an appointment!!!!! If you don’t have an appointment they won’t see you and you’ll be sitting there all day.
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July 2024 by Rudenz Hernandez
Always on time. My appointment was at 9:10 and they called me at 9:08
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July 2024 by A B
Their customer service is horrible !!!!!! At 1 pm they decide they won’t see anyone else … we’ve been waiting with an appt since 10:40 am
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July 2024 by Yelinek Gonzalez
The service and the customer service is horrible!! They do not work properly!! They are super slow, moody, rude and do not assist the walk-in ever. They assist the appointments only, and the walk-in is never called. After waiting 3 hours with my fasting diabetic elder mother, I had to leave without being called!
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July 2024 by Melissa M
Roxana helped me in my visit, and she was the best. She did the procedure absolutely seamlessly. Thank you Roxana!
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July 2024 by Emigdio E. Nava Diaz
Excellent attention and knowledge from the staff!!!!
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July 2024 by CarmenLydia Martinez
Fast service. Great patient attention. Amazing cleanliness. Highly recommend this specific Quest location. To me, personally is the best.
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July 2024 by Lorena A. Pérez
Good attention
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July 2024 by Hector Fernandez
The phlebotomist was very pleasant and professional the way she welcomes me to her office and addressed all my questions. She made feel very comfortable and relax during the procedure.
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July 2024 by Alberto Suarez
Excellent!
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July 2024 by Judith Gerena
I am very frustrated with how Quest has taken control of lab work, making it difficult to schedule appointments in Miami within a reasonable timeframe. Additionally, I have had a negative experience with the staff, who have been rude and have made it clear that they are understaffed for the number of appointments. They have even tried to discourage stand-by patients. It's unfortunate that there are no other options available due to the monopoly.
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July 2024 by Ibyi Parris
They had too many people scheduled at the same time which resulted in a lot of confusion. I felt bad for those who had been waiting for 2 hours or more. A new system for check-in is highly recommended.
