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November 2023 by Kathy Casto
I was told by the broker Montway that my car would be picked up at my door and delivered to my door. Both of those are not true. An 80 foot transport truck carrying multiple vehicles can not do that because they won't fit down your street and you have to meet them somewhere else. Prestige transport gave excellent service and thank you.
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August 2023 by Jœ
The service was satisfactory and I was able to smoothly get my car back the morning after it was towed. I am glad the towing service was able to move my car with dollies instead of dragging it and ruining the transmission. However, I had left my drivers license in the drivers window and when I called back to ask about it, I was treated very rudely by the cashier on Sunday. I kindly asked if it was still there in the register window, and why I wasn’t told to pick it up after I gave it to him. He started saying things such as “it’s up to you if you want to get it or not, it’s not my responsibility.” He told me he would leave it in the window, and it was not there when I returned. He handled it to me very rudely, and did not apologize for the inconvenience. The car service is fine, but the customer service could certainly use some work.
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August 2023 by Bo Wilson
Worst company I've ever dealt with. Pushed back the pickup date twice with no notice and increased the fee every time. Ended up not using them as the company seems like a scam.
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August 2023 by H
Extremely unprofessional. Asked for more money even after we had paid what was agreed upon. Said that they were delivering item at 6pm, then at 12 am, and got here at 6 am. A lost night. They never called to let us know. We were the ones calling for information. Worst service. Do not recommend.
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August 2023 by Jianny Adamo
This company is a scam. After they have your car they hold it hostage until they rack up the charges over $1000. Their favorite line is --your car is ready come get it. But they change the rule every time you try to get it out!
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August 2023 by Google user
The service was satisfactory and I was able to smoothly get my car back the morning after it was towed. I am glad the towing service was able to move my car with dollies instead of dragging it and ruining the transmission. However, I had left my drivers license in the drivers window and when I called back to ask about it, I was treated very rudely by the cashier on Sunday. I kindly asked if it was still there in the register window, and why I wasn’t told to pick it up after I gave it to him. He started saying things such as “it’s up to you if you want to get it or not, it’s not my responsibility.” He told me he would leave it in the window, and it was not there when I returned. He handled it to me very rudely, and did not apologize for the inconvenience. The car service is fine, but the customer service could certainly use some work.
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March 2023 by Nanika Peoples
The initial introduction wasn't great. I was asking questions because it was the 1st time I ever shipped a car and the customer service agent was rude. I explained that I never did this and I wanted to understand the process and he changed his tune. The experience after that was great!! He found a driver quick and the process went very smooth.
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December 2022 by Sharon S.
We have shipped quite a few vehicles with them and have not once had an issue. Jay is fantastic to deal with and pricing is very fair. Thank you!!
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November 2022 by Adam P.
Zach was eager to give a quote via text message to get me talking to him, but a day later the price had jumped by almost 50%. his excuse was that fuel prices were high - he did not have an answer as to how much they had gone up over the last day (they hadn't - they actually decreased very slightly on a national average). After I wouldn't be using their service, he dragged his feet releasing the transport job from whatever system these brokers use to advertise the job to individual drivers, further delaying getting the vehicle picked up by the company I went with, who was upfront, honest, and pleasant to work with. Also, they advertise that they are BBB accredited, but BBB say that has lapsed.
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November 2022 by D L
We are very pleased with the service Prestige Auto Transport provided. In just over a week we went from thinking about buying an out of state California vehicle and arranging for transport to Oregon. Jay at Prestige Auto Transport responded promptly to our need and understood pickup couldn’t happen before dealership finalized the sale. Jay was patient as we went back on forth on potential pickup dates. When we finally learned the vehicle was ours, Jay arranged for pickup exactly on the day we wanted. The vehicle arrived today, as promised, and delivered by a very friendly driver. Thanks Jay!
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October 2022 by Chris Eckman
Prestige Auto Transport was amazing. Excellent pricing and very fast and efficient service. Mary was excellent in communicating the process and keeping me up to date with the shipping of my vehicle. I would highly recommend them and will absolutely use them again in the future.
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September 2022 by Rajendra Prabu Elias
Talked to Jay from prestige auto after another company cancelled in last minute. Jay quickly found a driver and arranged pick up very next day and offered me good price. Car delivered in 4 days. Thank you ?
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June 2022 by Reina Sevilla
Awesome company! From the start unti it delivered. Just in rwo days my 1992 Nissan Skyline GTR is in my garage. Highly recommended this company for shipping vehicles.
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May 2022 by Gatsie Pierre
When I found this company I was feeling helpless and extremely sad. I have been burned by another company won’t mention name that just kept switching prices on me and complaining of high prices of gas were. Long story short meeting Leah at Auto Transport was like a breath of fresh air she took her time and explained to me how the industry was. How she’s a broker and how she has to contact a dispatcher than the dispatcher contact a driver. They way of her handling knew it would be different because she stuck by every saying she said she wasn’t interested in my money as much but more interested in getting car delivered. Well organized and I would like to give a shout out to her team Guillermero and Kelly my car got delivered the same day coming from OHIO TO NY. Beyond thankful and grateful. Do your research!
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March 2022 by Emerson Cadayona
Good day; This is the first time I ever shipped a vehicle and I was extremely surprise with their services. Their agent especially to Jane has been very helpful and responsive in finding the shipper and communicating the terms of transport. The driver took good care of the car as well. Great service. Pick up and delivery went smoothly. Kept me informed throughout the process. I highly recommend Prestige Auto Transport..
