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March 2024 by Peter Perticaroli
Super delicious grilled chicken, the place is very noisy. It is cheap and “healthy” to eat, I order 1/2 chicken with salad. Super cost benefit!! The tropichop is very good too.
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March 2024 by Abxsol
the lady had a rude attitude when taking my order i ask for extra chicken on my tropichop she said it’ll be extra of course but on the menu it says $2.80 for double meat i was charged $4.89 for this i should throw a rock though the
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February 2024 by Joel Lee
It's Ok,the good part is the food like the chicken & the black beans.
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February 2024 by K M
My fav. Never to long a line and they keep it moving. exit is sometimes difficult as not everyone is courteous.
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February 2024 by gsmall “jiggleygirl1011” riley
Quick spot to grab a quick bit
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January 2024 by simone johnson
Worse service ever …the cashier /order taker she was so impatient and rude !! We ask her what sauce comes with the items she said it so fast and when we ask her again she did not answer.Finally got the order in and she close the window abruptly and went to pick up window and start yelling at the top of her voice to drive down -we were simply trying to read the sauces since she never let us know what they are ! Got to the window and she just shove the bag out the window to us .i said can we get some cilantro sauce after reading the sauce at the window.She made it seems like we were bothering her !! Just not a pleasant overall experience at all .The yuca was also extremely greasy as well . 1/13/2024 at 9:20pm name Sury!!
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January 2024 by Mario DOMINGUEZ
It has improved with some management...
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December 2023 by arnaldo dorna
Really bad service, I make some question about the manu and the manager just ignored me! She was very rude! Not coming
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November 2023 by Jeff G.
Believe the low rating. I had to repeat my order multiple times, each time it was wrong, there was no language barrier. I gave up and drove off with a "never mind, thank you"Hire better
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October 2023 by Kirk R
The sign reads Pollo Tropical and that’s where it ends.Worst food ever. Dried burned chicken and burned tostones. Rice was so dried choked on it. Pollo Tropical shouldn’t let franchises like this one ruin their name. Worst chicken ever hands
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October 2023 by Ubaldo Arbucias
I went to get food throw drive throw very narrow drive throw but the employees park there cars double park 2 cars side by side making it super hard to drive throw to get food plus food was cold no good poorly managed.
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October 2023 by David Vargas Ortega
Usually, I don't like to post bad reviews ; I only ignore the place for future dining options, but this was the worst experience with this food chain. Management needs to pay more attention to customer service skills of whoever is on the cashier taking
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September 2023 by brian w.
Well, the poor kid was working both windows - I asked and he said it was because two people called out. He still had a smile, was fast and attentive.Meal came out quickly, tons of rice and beans, and the chicken breast was surprisingly tender (usually you're better off with the 1/4 or half chicken meals).Hopefully my good experience can offset what others were complaining about...
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September 2023 by Marthline Jean
Worst manager ever this lady should be fired!! Make me stand in this hot sun take order people order not
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September 2023 by Dan T
Did pickup order through app, got there told them my name. Then waited 15 minutes and the counter asks me again whats my name and said she didn't have my order.I had to explain to them that the app didn't have my name in the order.They finally got my food after waiting for 20-25 minutes.Then just left the bag at the register and expected me to reach half my body in to get it? Just seriously awful service.Food isn't even that good, why do people get this garbage and why this place let alone.
