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April 2024 by Nataly Gimenez
I love food. But lately I have been to that place specifically and the service is terrible...I ordered a tropi chop that should come with corn and what they did was put it with a side and charge me $3...the service of the girl who attended the drive thru was terrible. listen . I'm not going but bad experience
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March 2024 by Annette Gonzalez
I absolutly love working with this Pollo Tropical!!! I pick up a catering order on a weekly basis and they have everything ready for me when I arrive and always go above and beyond to make sure everything is perfect. Assistant Managers Sue and Carloina are spectacular with great customer service and smiles. I highly recommend this Pollo Tropical if you are looking for catering services at your next event. I also want to thank Harold Llas who is always helping me bring my orders to the car. All the staff here are wonderful and I trully appriciate them.
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March 2024 by Luis Alvarez
The worst tropical chicken restaurant. The takeaway service is terrible and the waitresses are poorly treated.
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February 2024 by Richard Lima (Richie)
Chicken was small and dry like if it was left in the warmer for along time rice was dry also. Just the other day we got 1/4 chicken meal Side order of large white rice and beans there was very little beans it was basically all sauce and very few beans ratio was about 85-90 percent sauce and only apx 10 % beans rice was also on the dry/hard side multiple complains is a waste of time
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February 2024 by Maria Lopez
This location needs an overhall! Most of the time they will tell you they ran out of chicken ! And they're selling what ? Chicken ! The wait is unbearable 10-15, 20 minutes in line.. And then sometimes when they do have chicken the give you burned, dry chicken.. Totally dysfunctional..
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February 2024 by Nick R
Excellent service! Everything was excellent!
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January 2024 by Jermain Brown
Friendly staff with a great attitude. One of my preferred locations for a good quick meal ??
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January 2024 by Fire Campbell
Pollo tropicalParking: You have so much space in the parking lot you could even dine in there So much space
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January 2024 by Robert Matthews
The manager Sue was very professional. Always asking did I get everything I ordered and suggested other items to try. This Resturant is a family type environment I will definitely come back and dine.
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January 2024 by Michael Powell
Good customer service at it's best love it !!!.
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January 2024 by Mirtha VF
The food was cold and the churrasco 2 small
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January 2024 by Ruben Gomez
I come here everyday and the manager sue is phenomenal, the service o get here is great. Please promote and applaud her and let her know she's doing a great job.
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January 2024 by Ileana Noguera
The food leaves a lot to be desired, poorly cooked, poorly served, horrible, nor does it resemble what the tropics were like, they are a blatant
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January 2024 by Da_ILLEST Zoe
I bring my family to this location every Sunday after church for lunch. This particular Sunday I had an issue with an employee and considered not returning. Your manager Sue went above and beyond to ensure I stayed a Pollo customer. It's a shame all your employees don't share her mannerisms and professional attitude.
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January 2024 by Susana Alfonso
Wow! Today was actually very nice to visit and enjoy our lunch with my mom. Claudia and Laeanna were extremely nice and their service was outstanding. I wish it could be like this every time Thank you for being so sweet …. Claudia and Leanna. Keep up the good work. Susy and my mom Telin.
